On Knowledge Services for Outsourcing Professional Development Prof. Dehua Ju ASTI Shanghai Dr. Beijun Shen Shanghai Jiaotong University SEAFOOD 2010

OutlineOutline Introduction Some Key Viewpoints From Training To Knowledge Service Public Knowledge Service Platform (PKSP) The Outsourcing PKSP Conclusion

IntroductionIntroduction

Outsourcing – A Hot Spot Outsourcing – A Hot Spot Outsourcing Is the Mainstream In Current World Economy and also a Hot Topic In Chinas Software Community

Chinas Opportunities Based on Atkearneys Global Service Location Index (GSLI) 2005, 2007 and 2009, India, China and Malaysia remained top three attractive destinations for global service outsourcing Facing with the global multisourcing trend, China has great opportunities to enter outsourcing market

The Project More Ambitious Targets The Project More Ambitious Targets Within 3-5 years Fostering 1000 More CMMI Level 3 Enterprises (300 CMMI Level 5) Attracting 100 MN companies to migrate their outsourcing business to China Building up 10 National Training Bases for Outsourcing Professionals Sponsored By Ministry of Commerce

High Growth Rate in SW Export The state strategic policy has actuated a high growth rate in outsourcing business Year SW Export USD X 100M

Bring On New Problem ! A clear gap in the human resource supply-demand chain A clear gap in the human resource supply-demand chain

To Leave Position Open to Await

State Council on Promoting the Development of the Service Outsourcing Industry [2009]9 [2009]9 StudyNewOutsourcingPolicy

20 Service Outsourcing Base Cites Named They are: Beijing, Tianjin, Shanghai, Chongqing, Dalian, Shenzhen, Guangzhou, Wuhan, Haerbin, Chengdu, Nanjing, Xian, Jinan, Hangzhou, Hefei, Nanchang, Changsha, Daqing, Suzhou, Wuxi Beijing, Tianjin, Shanghai, Chongqing, Dalian, Shenzhen, Guangzhou, Wuhan, Haerbin, Chengdu, Nanjing, Xian, Jinan, Hangzhou, Hefei, Nanchang, Changsha, Daqing, Suzhou, Wuxi approved by the State Council in 2009 All these cites have built their Outsourcing Training centers or Institutes + Xiamen this year

A New Measure [2009]5 1.2 millionoutsourcing Target: Educating and Training 1.2 million outsourcing Professionals1 million jobs Professionals and increase 1 million jobs for university 5 (under) graduates within 5 years

Some Basic Questions ? What is Outsourcing Professional ? What Qualification we should require ? Can OPD rely on existing education system ? If not, what do we need ? How about traditional training system ? What we really need ?

IAOP OPBOK & COP Program Outsourcing Professional Body of Knowledge OPBOKCertified Outsourcing ProfessionalsCOP Growth in Outsourcing Profession Led IAOP to release Outsourcing Professional Body of Knowledge (OPBOK) and Certified Outsourcing Professionals (COP) program in 2006 However, the OPBOK is client-oriented

SSMEDSSMED Service Science, Management, Engineering and Design Towards the service economy, IBM even goes more step further to introduce the SSMED concept - Service Science, Management, Engineering and Design Do we need and how to follow it ? Do we need and how to follow it ? D

Conventional Thinking When talking the talent issue, a conventional thinking always expects much from universities, but its still not clear for us what differences between OP major and existing SE/IT majors ? Does mean to put in more additional courses ? Moreover, the university graduate is just an entry workforce, not solving whole HR problems in outsourcing business at all Chinese have a proverb: Distant water cant quench a nearby fire quench a nearby fire

What Lack Of ?! continuous education To improve the competence, we should also consider how to enhance skills of on-the-job employees, which is a continuous education issue, an very weak area in china compared with India senior and middle-level The main bottleneck constrained our development is mainly the lack in senior and middle-level professionals PMs Some foreign clients made a pointed remark to us: We just concern about how many PMs you can train, rather than programmers More master or doctor degree is not a strong solution here, so what else ?

How About Training System ? The booming economy has stimulated a learning wave among most Chinese people for improved work and life Class teaching is the most prevailing learning model in China However, high cost and resource constraints (qualified teachers, available time, facilities etc.) of the traditional training class restrain its development There is a high demand to invent an open learning environment for free access with much lower cost

Proactive Solution Required For all these challenges and problems, we need a proactive strategic solution, not only rely on reactive methods How we can do that ? We need some Out-of-Box thinking based on some recently emerging insights and trends

Some Key Viewpoints

Building Learning Society learning organizationthe knowledge economy learning organizationthe knowledge economy Today there is much talk of the learning organization, the knowledge economy and the likelearning organizationthe knowledge economy 'learning society The 'learning society' is an aspect of this movement to look beyond formal educational environments, and to locate learning as a quality not just of individuals but also as an element of systems lifelong learningLLL Since lifelong learning (LLL) is now essential to survival and "thrival," we should re-examine how can provide better learning outside standard educational systems which can be cost-prohibitive, if it is available at all

21st Century Education Reform In Japan Ministry of Education, Culture, Sports, Science and Technology (MEXT): In order to create an enriching and dynamic society in the 21st century, it is vital to form a lifelong learning society freely choose learning opportunities at any time lifelong learning society in which people can freely choose learning opportunities at any time during their lives and in which proper recognition is accorded to those learning achievements. As one of the fundamental policies of educational reform

Lifelong Learning in Lisbon Strategy to define the goals for lifelong learning in terms of not only educational levels but also new jobs profiles and competences; to develop a new infrastructure for lifelong learning; to develop a new infrastructure for lifelong learning; to create a diversified supply of learning opportunities able to provide more customised solutions to create a diversified supply of learning opportunities able to provide more customised solutions: to develop the new instruments of e-learning and to explore the potential of the digital TV to turn schools and training centres into open learning centres to encourage companies to adopt learning organisations to shape the appropriate learning modes for each target group to spread new learning solutions for the low skilled workers to foster the various demands for learning and to create a demand-led system to foster the various demands for learning and to create a demand-led system: to improve the framework conditions for lifelong learning to develop a dynamic guidance system over the life course to renew the validation and recognition system to create compensations for the investment in learning to spread new financial arrangements in order to share the costs of lifelong learning between the various stakeholders and encourage the initiative of companies and individuals; to improve governance for lifelong learning

LLL Is Becoming a Necessity China has a large population but still lacks human resources Turning the burden of a huge population into an advantage for human resources will benefit economic growth This is a strategic choice for China that will help it gain international competitiveness in the age of the knowledge-driven economy It has become a pressing task for China to establish a lifelong learning system

Towards Professionals As many new technologies are constantly springing up and technical domains move toward more complicated, the division of work become more and more specialized and detailed, requiring competent professionals to govern and operate Especially for those critical positions with high economic impacts and safety-related, there are special requirements on professional skills and job responsibilities, causing the need of the professionalism

Why a Professional? IT has become an integral part of our society in our personal and working lives Systems need to be built that meet the required needs, without errors and on time/budget Information systems are complex and expensive, and hence require specialist skills Therefore, the demand on professionalism in the SE/IT domain is a natural trend

Peopleware & 4P Model 4P Tom DeMarco first declared the Peopleware concept and stressed on professionalism by a 4P model: Proficient Proficient Permanent Permanent Professing Professing Promise-Keeping Promise-Keeping

Steve McConnell On: Three Professionalisms Individual Professionalism Organizational Professionalism Industry Professionalism

Infrastructure of Mature Profession

Role of BOK Body of Knowledge Certification Self Assessment Roles & Career Development Curriculum

Internationalization and Standardization in HRD In a globalization era, global cooperation and development have became a routine and hence the matching in professional skills standard is utmost importance specially for offshore development The trend of HR internationalization and standardization is more obvious in recent time

ISO/IEC ISO/IEC 24773:2008 ISO/IEC 24773:2008 Software engineering -- Certification of software engineering professionals -- Comparison framework IEEE is the first to conform with its CSDA and CSDP certifications IEEE is the first to conform with its CSDA and CSDP certifications

ISO/IEC TR SWEBOK Extensive consensus process 5 rounds of review, 10,000 comments from more than 500 reviewers in 42 nations SC 7 experts participated in the IEEE consensus process Prof. Ju was the first round reviewer

Refresh SWEBOK Guide The SWEBOK Guide currently plays a prominent role in the maturation of software engineering as a legitimate discipline and a recognized profession around the world The refresh, set for a mid-2010 release, is intended to bring the SWEBOK Guide in closer alignment with IEEE Computer Society certification programs, further define software engineering as a profession, and help bridge the gap between industry and academia The refresh is essential to maintaining the documents usefulness. Keeping the SWEBOK Guide current with industry practices is essential to ensuring that it continues to be relevant to and used by all stakeholders The update was approved by the Computer Society Professional Practices Committee in 2008 Four new knowledge areas will be added to the 2010 SWEBOK Guide to address engineering economy, computing, mathematical, and engineering foundations

Revision of SWEBOK Guide IEEE CS will commence revision of SWEBOK Guide in 2009, completing in 2010 Lead editors: Pierre Bourque, Canada Alain Abran, Canada Juan Garbajosa, Spain Gargi Keeni, India Gargi Keeni, India Beijun Shen, China Beijun Shen, China June 2009 IEEE-CS/SC7 Liaison Report standards.computer.org/.../2009Spr/ _IEEE-CS_Liaison_Report_to_SAB.ppt

ISO ISO June

Teaching vs. Learning Class teaching is traditional school education model Long formal school education experiences cause it to be the most prevailing learning model However, it is not the best model for lifelong learning because class teaching is essentially an one-direction pouring model for which all of learning contents are pre- defined by the teacher, not well meeting personalized needs of varied learners

Learning To Learn (L2L) Pushon-demand Pull Therefore, we rather recommend to adopt a Self-Learning model for lifelong learning in which the learning is transformed from a rather fixed Push model to a flexible on-demand model (i.e. Pull) e-Mentoring Combined with the e-Mentoring/Coaching services and optional class room, it will be a more effective Bi-Directional learning & teaching approach Learning to LearnL2L More important, it can foster the capability for Learning to Learn L2L - a key skill for everybody in the Knowledge/Learning society

Push vs. Pull Learning

Learning On Demand (LOD) Needs driven more than technology driven Just in Time Curriculum Design have to catch up the needs of development – Just in Time e learning = learning is changing Moving learning from where it is provided to where it is needed Encourage a more active personalized learning environment From static and systematic learning guided by BOKs To more dynamic and flexible knowledge services It encourage a more active personalized learning environment

Learners and Lifelong Learning In the Knowledge Society, every learner is a lifelong learner To improve greater access to education and learning opportunities for all, ICT should be used for this purpose, in other words, it should be an e-Learning system THE STELLENBOSCH DECLARATION ICT IN EDUCATION: MAKE IT WORK (IFIP, Stellenbosch, South Africa, July 2005)

Building a Connected Learning Community: Learning without Limits In a knowledge-based economy, education skills are the only game in town.In a knowledge-based economy, education skills are the only game in town. Dr. Lester C. Thurow Professor of Management & Economics, MIT * Handout – 2020 Student The single most important use of information technology is to improve education.The single most important use of information technology is to improve education. Bill Gates Chairman and Chief Software Architect, Microsoft

Technical context (web 2.0) Web as a platform / applications on the web Collaborative & interactive applications User centred model Pedagogical context (connectivism) Learning is a constant building of a network Capacity to learn more imp. than contents Knowledge rests within the network Learning 2.0 paradigm Learner-centred design Teachers and learners as peers in a network From traditional learning applications to an open learning environment Learning 2.0 Paradigm

From eLearning 1.0 To 2.0

From Training To Knowledge Service

Service Inspiration To promote technology transfer, we released a technology resource website called IT Source ( in 2002 which quickly became an attractive IT website in Chinawww.ITURLs.com Knowledge Service Reuse Many young admired it A real help. After first surprise, we recognized such a fact that even we published only what we have collected our work help them saving the time for doing similar thing. we called it as Knowledge Service Reuse, that is, ones labour exempts others from repeated work Knowledge Services This inspired us to do Knowledge Services idea much comprehensivecollection greater value For technology transfer, we are just enough touch a little bit of terms and points. For knowledge transfer, we need a much comprehensive collection, maybe based on the domain body of knowledge, that will be a much greater value for learners

What Teacher Is ? As a university professor, I made a connection in the mind with the role of teachers in knowledge services who are responsible for well delivering the relay baton to help successors acquiring knowledge more quickly and much better

Knowledge Services In knowledge economy, knowledge is the first resource and knowledge is power ! Knowledge is not only a resource/asset waiting for mining, but also an active service Knowledge is not only a resource/asset waiting for mining, but also an active service Knowledge as a Service (KaaS) has been proposed as a knowledge delivery platform to facilitate human obtain right knowledge whenever and wherever needed to perform a task successfully, that means, to provide on- demand knowledge acquisition

Value Chain of KS

Building Public Knowledge Service Platform Knowledge is the important strategic resource Knowledge services are the fundamental infrastructure of future knowledge economy and major assurance of knowledge supply chain responsible for discovery, digging, mining, supply and use of knowledge treasure It needs a conscious, organizational and highly professional services Construction of knowledge public service platform can help reducing learning curves, promoting learning organizations and organizational learning, raising human capital to improve core competence of a nation or enterprise

Public Knowledge Service Platform (PKSP)

A Solution Framework Proposed ideal learning environmentone- stop5A The solution framework proposed by us is to established the so-called Public Knowledge Service Platform (PKSP) based on our years investigation, which will be provided as an ideal learning environment to support one- stop and 5A knowledge services for development of professionals: Anytime Anytime Anywhere Anywhere Anything Anything Anyway Anyway Any pace Any pace

Why PKSP + Because it can give full play of IT Advantages, through Internet, implement dissemination and nationwide sharing of knowledge resources and promote formulation of COPs It can realize the e-Knowledge and Intelligent KM, turning originally scattered and isolated information into organic knowledge, then transforming it again into an open and accessible information resource By fully utilizing centralized resources and sharing the common service functions of the platform, it can readily implement One-Stop service and integrate cross-domains knowledge for fostering interdisciplinary talents

Identified Functions of PKSP Technology Transfer Center Technology Transfer Center e-Learning Center e-Learning Center Knowledge Resource Center Knowledge Resource Center Consulting Center Consulting Center Communities Center Communities Center

Five Centers in PKSP e-Learning Center Knowledge Resources Center Technology Transfer Center Communities Center Consulting Center

Functions of PKSP PKSW CoPs OCL Platform Tech. Info. PKSP

Technology Transfer Center As technology transfer center, it is dynamically evolving to inform latest technical progress and reflect the leading-edge technology To do so, it is important to establish an independent team for information searching and services and a cooperative and participatory information network

e-Learning Center The e-Learning center collects and reuses existing knowledge assets developed to be shared over a more wide scope Although they still are in old learning model, its useful as a quick entry or area roadmap for most new comers

Knowledge Resource Center As an authoritative knowledge source, its development must have robust backup expertise to cover enough wide spectrum and degree of depth in its knowledge resources To ensure high quality and keep updated contents, a dedicated professional team for knowledge services is a must, including qualified domain experts participation

BOK-Based Solution Body of Knowledge One solution suggested for that purpose is to fully apply available Body of Knowledge of related domains (BOKs) as a scientific guide in collecting knowledge resources because the BOK is an essential achievement defined by the domain experts to specify what knowledge and skills should be mastered by professionals in that domain professionalisminternationalization standardization The HRD needs a quality standard and the BOK is a vital part of HRD reference framework towards professionalism, internationalization and standardization

Demand-Driven Approach The key for KaaS is having knowledge at the time of maximum opportunity Thus, the priority in the PKSP development is put on what demanded most from society development – alearner-centric – a learner-centric and where-needed approach

Focus on Three Main Domains Based on our own background, our development in PKSPs has focused on the following main domains: Software Engineering the Software Engineering domain urgently required by developing software industry; IT the IT domain urgently required by implementing state informatization strategy; New Product Development & Innovation the New Product Development & Innovation domain urgently required by building the Innovation-Oriented country

Building A Solid Foundation To gain a solid foundation for developing PKSP, we started our R&D project from systematically searching, collecting, studying, compiling and developing related BOKs 132 In the three main domains mentioned above, so far, we have gathered 132 associated BOKs in total

Knowledge Resources Repository This center is very similar to the web of knowledge, a centralized knowledge resources repository based on these BOKs Guided by the interested BOK, learner can easily access what knowledge points/areas he/she wants to know The resources repository provides an one- stop services just simply via a browser Its user likes entering a specialized reading room with very rich collections and can learn anything what he/she wants A Learning Paradise for IT Talents We refer this function as A Learning Paradise for IT Talents

Resources Collection Efforts A resource collection efforts have been launched in parallel with the first things first principle A dozen of special domains have begun to take sharp already, such as: SE domain SE domain: Software Architecture, Requirements Engineering, Project Management, Quality Management, Software Testing, SWEBOK and SSMED IT domain IT domain: ITSM/ITIL, Information Security Innovation domain Innovation domain: New Product Development, Innovation Methods, Knowledge Management

What We Have Developed SE Domain SE Domain MB SE MB MB MB IT Domain IT Domain MB MB MB Innovation Domain Innovation Domain MB Total BOK M 2977 hrs pp 1762 MB Total BOK M 2977 hrs pp 1762 MB

Self-Paced & On Demand All these resources will help users to fulfill a self-paced learning with on- demand knowledge acquisition

Consulting Center On-The-Job LearningJob Embedded Learning Contextual Learning Provide On-The-Job Learning/Job Embedded Learning/ Contextual Learning, a more interesting and valuable learning platform – a new direction of next-generation learning environment Performance Support Learn while working/learn by doing, learn for better job – Provide Performance Support Learning for Use, Use after Learning. For veterans, review what has been learned and learn something new. For new comers, a new model for internship. A high-motivation learning helps much deeper grasp It seems that a teacher, expert, master or knowledge base always accompanying you, providing online and real-time assistance

Learning Platform Cyberspace BOKs Learner Experts Resources Library LP Generator BOK Compilation KM Directory Editing OJL Platform

The Central Role of BOKs The Figure shows a development process the new learning platform in which you can find the related BOK will also act an important role that ensure the knowledge collected can fully cover all key points in the domain workflow And the keywords presented in all knowledge points will help for an ontology-based search

Communities Center This OJL platform has all advantages of contextual learning systems Community of PracticeCoP More important is that it can promote the construction of Community of Practice (CoP) open system It is really an open system and community All Learning Contents are Accepted Public and Daily Reviews and Examinations From Wide Practitioners A Dynamic Knowledge Repository Improved By Better Recommended Learning Materials BOKs Are Being Evolved By New Practical Issues and Challenges Identified The Beneficial CoP Members Are Expanding Over Time

A Workbench With 3 Links To CoP Domain BOK Development – A Link To Leading Experts In CoP Knowledge Resource Collection – A Link To Worldwide Experienced CoP Members The Learners Forum With Idea and Experience Exchange – A Physical Link To Active CoP Members

Participatory Web Each member is not only a learner, but also a contributor

Outcomes: Shared Learnings that Change Practice What I gained most was the chance to collaborate. It was a dream come true for me.

Features In Networking Knowledge Services Pushes Networking to its extreme points, embodied in three aspects Connect different platforms together to form a ubiquitous, accessible in any time and interoperable shared application environment Link Originally scattered and unorganized information into complete and organic knowledge, then turn it into accessible information and send the knowledge service into everybodys hands Tie members of COPs together to formulate a collaborative Learning & Working environment – Co-Building a Learning Community for Societys Progress

Learning on any device Same content on many devices Wireless connectivity The power of your PC, everywhere TV Pocket PC ePad Handheld PC Pro PersonalComputer New devices, powerful software, and a global explosion in web services combine to enable lifelong learning anytime, any place.

Four Public Knowledge Service Platforms Outsourcing PKSP Software Engineering PKSP IT PKSP Innovation PKSP

Public Knowledge Service Platform (PKSP) Innovation PKSP Technology Transfer Learning Center On-The-Job Learning Talent Paradise IT PKSP SE PKSP Outsourcing PKSP IT SE IT CoPs SE CoPs Innovation E-Mentoring Free Services Charged Members IT Source

The Outsourcing PKSP

A Prompt Response Outsourcing PKSP From Process Maturity To People Maturity As an active response to the demand on outsourcing professional development, we also promptly released our Outsourcing PKSP plan based on our R&D achievements under the flag From Process Maturity To People Maturity In the end of 2008, we have announced to release a prototype demo version of Outsourcing PKSP to the Shanghai Commission of Commerce and the Software Offshore Business Union of Shanghai (SOBUS)

Why Develop Our Own OPBOK After doing a comprehensive survey on training models for outsourcing professionals, we found quite scattered solutions. Even each one has its merits and specific views, lack of unified framework is obvious problem Many of them declared to be suitable for both clients and providers side, however, actually more clients- oriented after a careful examination In view of these problem, we tried to integrate these existing models for assimilating the best of them Now we have compiled a draft of OPBOK, which is provider-oriented and can be used in training of domestic outsourcing professionals The design guideline behind the OPBOK is as follows

Reference OPBOK Models

Insights Behind OPBOK Outsourcing Is Technology/Knowledge Intensive Job Outsourcing Is Service Outsourcing Is Business Outsourcing Is Management Practice Outsourcing Focuses on People Factor Outsourcing Is a global activity with new challenges Based on these recognition, we follow the framework of CMUs eSCM model to re-organize the OPBOK into five management, which avoid overlaps appeared in many existing models The new OPBOK integrates all merits of existing models and provides a good basis to match with them

OPBOK – Five Management Business Management People Management Technology/Knowledge Management Global Project Management Service/Operation Management

A New Starting Point A New Starting Point Even it is still a draft to be further refined, we can consider it as a starting point towards a perfect OP knowledge schema We are determined to make a real contribution to training business of outsourcing professionals After seeking comments and finalizing the manuscript, we will develop related training materials ASAP based on our OPBOK

Service Outsourcing is an Emerging Multidiscipline Need I-shaped, T-shaped, π-shaped people… – Stuart Feldman (Oct. 6, 2006) Business and Management Science and Engineering Economics and Social Sciences Math and Operations Research Computer Science & Info. Systems Industrial and Systems Engineering Business Anthropology Organizational Change & Learning Slide by Jean Paul Jacob

More BOKs for OPs Outsourcing is an emerging multidiscipline which needs T-sharp professionals, i.e. having both broad and deep knowledge: speaking the language of many disciplines, and being deep in at least one area A good OP knows not only software development, also has management experiences, can do a better service and even deep domain knowledge able to deliver innovative solutions to clients To make this happen, the outsourcing knowledge resources repository should gain backup from a wide variety of BOKs. Our 132 BOKs gathering would be a valuable asset for OPD

PMI PMBOK

PMBOK Extension PMBOK – e = PMBOK + Agile Project Management + Global Project Management + 21 Soft Skills

Soft Skills Needed !

21 Soft Skills Leadership, Critical Thinking, Work Ethic,, Self-Motivation, Honesty, Teamwork, Risk-Taking, Adaptability,, Interpersonal, Stress Management, Creativity, Influencing, Research, Problem-Solving, Organizational, Multicultural, Learning, Time-Management, Oral Communication, Written Communication, Detail Orientation,

Software Quality BOK SQuBOK ®

NPDBOKNPDBOK Funded by Shanghai Science Commission, a research project for developing NPDBOK (New Product Development BOK) was accomplished at Shanghai in the spring of 2004 It integrated and extended the DRM and SCPD BOK The NPDBOK covers 5 knowledge areas: Strategy and Planning Organization and Teams Organization and Teams Process Process Tools and Methods Tools and Methods Technologies Technologies An accompanying training materials and resource have been developed in parallel All of these can be used to support the Offshore Product Engineering, a major KPO area

Outsourcing Knowledge Repository OutsourcingKR Outsourcing Knowledge Security SSMEDITSMSQ&SPI OPBOKOMBOK ISO ITSM/ITIL ISO SQuBOKSPIBOKCMMI/eSCMISO15504 SSMEDUSMBOKSCBOK * Total knowledge resources over 30K URLs Expected Features Features All columns are based on related BOKs or Standards to ensure a complete cover of main KAs and match with International or industrial standards

Main Features of Our Courses Rich Contents and Wide Coverage, Not limited to development, also emphasizing on Management Practices, a key in Outsourcing Towards Professionalism and Internationalism, Guided Scientifically and Systematically by Body of Knowledge (BOK), able to match with international standard in outsourcing practices The Most Complete and Rich IT Outsourcing Training materials with leading Position In Current China 39 Topics and 300 Hours Training Materials with 8027.ppt pages have totally be Ready and can be released immediately on to the Public Service Platform for Practical Use As it can be provided as a Networked Knowledge Service, It will significantly Reduce the Learning Cost and Provide One-Stop 5A Services For On-The-Job Professionals It will be an Open Workbench for sharing Knowledge Assets which can effectively support the nationwide needs in Developing Outsourcing talents to embody Shanghais real contribution to Implementation of the State Project

Knowledge Management KM in Outsourcing, Cultural Competence People Management P-CMM, Knowledge Worker, Code of Ethics Business Management Business Models, Global Delivery, partnerships Management Practices GPM, Service Management, QM/QA, Security Management Capability Maturity CMMI eSCM SPICE 6 Sigma Marketing Branding, Due Diligence, Pricing& Negotiation, SLA/SLM Outsourcing Professional Roles Outsourcing Professional Roles OP e-Learning Center Oriented To Multidisciplinary Outsourcing Professionals

Optional Course Modules AreaCourse Modules Business ManagementNew Trends, India Model, Business Model, Partnerships, Global Delivery Model, BTO, KPO, Entrepreneurship MarketingBranding, Due Diligence, Pricing & Negotiation, SLA/SLM, e-Marketing People ManagementP-CMM, Knowledge Worker, Code of Ethics, Mentor Capability MaturityCMMI, eSCM, SPICE, 6 Sigma, COPC-2000, SEPG, PSP/TSP Management PracticeGPM, Service Management, OMF, QA, SW Testing, SPC, Security ITSM/ITIL Knowledge ManagementKM in Outsourcing, Cultural Competence, OPD, UML

New Training Materials for Modern Services D SVC Quality SVC Management SVC Theory

International Connection To develop high quality outsourcing knowledge services, international connection and cooperation is an important step towards internationalization Initialized by the author, the Global IT Outsourcing Summit has been held every year since 2003 sponsored by Shanghai Municipal Government, which acts as a stage for international exchange and cooperation Now the Summit has become a key annual event for promoting ITO in China, where Chinese vendors have chance to actively listen the concerns and aspirations of clients, and the overseas clients have chance to discover the potentials of Chinese service providers and their conscientious attitude In last year, the Summit has became a National Level Event

Guests Invitation Dr. Grasso of CMU/ITSqc in 2004 to introduce the eSCM model Dr. Grasso of CMU/ITSqc in 2004 to introduce the eSCM model UML standard promotion With UMTP International Since 2005

IT Skills Standards in Japan ITSS ITSS – Information Technology Skill Standards ETSS ETSS – Embedded Technology Skill Standards UISS UISS – Users Information Systems Skill Standards at

ISTQB/ISEB Certificate For Test Professionals ISTQB/ISEB Certificate For Test Professionals CSTQB Established at Shanghai in Feb of 2007 Both authors are the members of CSTQB expert group

PresidentPeter Bölter, Germany Vice President Ludger Meyer, Germany Vice President Prof. Dr. Dehua Ju, China MemberKlaus Dehmel, Germany With iNTACS

One Step Forward To Join into Global SE Family Successfully Hosting ICSE2006 at Shanghai provided a good chance and stage to let world SE community to know more about Chinas and Shanghais potentials and perspectives for GSD 1300 guests ( Foreigners) attended such a grand gathering Harmonious Integration of China into the International Software Engineering Community The main purport of this event is Harmonious Integration of China into the International Software Engineering Community We believe with our concerted effort China will be smoothly joined into the global SE family at last

What Will Be Next Shanghai2011 The 5th World Congress For Software Quality will be held at Shanghai on Oct.31 – Nov.4 in 2011 A partnership of the Software Division of the American Society for Quality (ASQ), the Software Group of the European Organization for Quality (EOQ), and the Union of Japanese Scientists and Engineers (JUSE) This event will be also sponsored by Shanghai government and CSIA, CSSPI It will give a good stage to show and demo our new Software Image to the world, Prosperous And Mature which will be Prosperous And Mature – a Quality World – a Quality World

ASQ EOQ JUSE CSIA BestOfBest United Under One Banner: Best of Best Quality

A Simple Strategy Standing on The Shoulders of World Giants Standing on The Shoulders of World Giants

International Cooperation & Support Network IEEE Computer Society CSDP) IEEE Software Magazine CMU/ISTqc SSIA Became A Member of Innovation Champion Network (ICN) IESE & ISERN UMTP International iNTACS iSQI, Germany & Q-LAB, France Union of Japanese Scientists & Engineering (JUSE) IT Promotion Agency (IPA), Japan International Institute of Outsourcing Management

Backup Network With Famous Experts Steve McConnell Tom Gilb Prof. Alan Davis Prof. Carl K. Chang Kouichi Kishida Martin Fowler Craig Larman Prof. Leon Osterweil Prof. Lori A. Clarke Prof. Mary Lou Soffa Prof. Dieter Rombach Orof. Bernd Hindel Prof. Mary Jean Harrold Prof. Alexander L. Wolf Prof. Ross Jeffery Prof. Carlo Ghezzi Prof. Jeff Kramer Prof. David S. Rosenblum Prof. Jacky Estublier James Robertson & Suzanne Robertson Dr. Ivar Jacobson Prof. T.Y. Chen Dr. Gargi Keeni

ConclusionConclusion

Main Points Knowledge service is key component and essential infrastructure of knowledge economy era Knowledge is a crucial resource in promoting modern industries and economy In this paper, we analyzed the problems and challenges in current HRD and outsourcing professional development And then proposed a novel solution for professional development, suitable for SE, IT, Outsourcing and other possible domains, developing the Public Knowledge Service Platform (PBSP)

A Design Framework for PKSP The key part is to design the Public Knowledge Service Platform (PKSP) In addition to the system architecture, the stress is put on the content design to ensure quality knowledge services for which a BOKs-based framework was proposed Not just contents, the second consideration is to build a support platform for learning and applying knowledge in the context Networking or social engineering is another focus to help building knowledge enabled CoPs It Provides an ideal learning support environment for HRD/OPD urgently needed

The Philosophy of Our Knowledge Services Send Knowledge Into Your hands KnowledgeCharger Your Knowledge Is Mine

RPV Innovation Framework Applied to Knowledge Society ResourceProcessValueKnowledgeResources KnowledgeServices KaaS HumanCapital KnowledgeWorkers CoPs LearningOrganizations Bridging Knowledge Divide

Knowledge Services as a Infrastructure of Knowledge Society According to RPV Innovation Theory, Knowledge services as an IT enabled process transform knowledge resources into real value in knowledge society Including human capital, knowledge worker productivity, building of CoPs and learning organizations, bridging knowledge divides As a result, continuous innovation and sustainable economic growth

BuildingKnowledgeInfrastructure

Summary Up Outsourcing professionals are a group of T-sharp multidiscipline knowledge workers The PKSP solution proposed with comprehensive resources will like a stretch of fertile land with rich knowledge nourichment to speed up their growth and mature

Scale The Heights

Thank You !

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