© N(I) 2 Confidential July 23, 2015 page 1 The N(i) 2 Solution/ SMARTS JVP

© N(I) 2 Confidential July 23, 2015 page 2 N(i)2 – Smarts Integration Smarts acts as a source of change trigger for N(i)2 CMDB and N(i)2 is acting as a full CMDB for Smarts N(i)2 acts as a source of information for business topology for Smarts business impact N(i)2 acts as a source of information for incident history for Smarts Business Impact N(i)2 acts as a source of information for detailed infrastructure for Smarts

© N(I) 2 Confidential July 23, 2015 page 3 Scenario 1: Automated reconciliation btw Smarts and N(i)2 CMDB Physical and Logical topology Physical and Logical topology 1 2

© N(I) 2 Confidential July 23, 2015 page 4 Scenario 2: Smarts leveraging business topology from N(i)2 Business topology created trough a change management process Business topology created trough a change management process Consumers, Services, Location Consumers, Services, Location Costs 1 2

© N(I) 2 Confidential July 23, 2015 page 5 Scenario 2: Smarts leveraging business topology from N(i)2 Business topology automatically populated in Smarts Business topology automatically populated in Smarts 1 2

© N(I) 2 Confidential July 23, 2015 page 6 Scenario 3 : Smarts leveraging change management tasks from N(i)2 In context n(i)2 view on change task history In context n(i)2 view on change task history 1 2

© N(I) 2 Confidential July 23, 2015 page 7 Scenario 4 : Smarts leveraging incident history from N(i)2 Incident Management 1

© N(I) 2 Confidential July 23, 2015 page 8 Scenario 4 : Smarts leveraging incident history from N(i)2 In context n(i)2 view on incident history In context n(i)2 view on incident history 2 3

© N(I) 2 Confidential July 23, 2015 page 9 Scenario 4 : Smarts leveraging detailed infrastructure from N(i)2 In context n(i)2 view on detailed infrastructure for a connection In context n(i)2 view on detailed infrastructure for a connection

© N(I) 2 Confidential July 23, 2015 page 10 N(i)2 – Smarts Joint Value proposition Accurate and enhanced problem reporting to the service desk Better prioritization of problem resolution Reduces problem resolution time (MTTR)