© 2009 IBM Corporation IBM Cognos TM1 Customer Slides Available for use in presentations to all public audiences Contact: Charlotte Locke, Financial Performance Management, BI & Performance Management,

© 2009 IBM Corporation BAE Systems, Defence and Aerospace Performance Pain Data for project costs gathered from a myriad of personnel and business units for Rate Modeling Spreadsheets unable to handle the data volumes on highly complex projects. IBM Cognos TM1 Solution Impact Fast, accurate financial reporting for projects and financial performance An integrated budgeting process with what-if scenarios, forecasting, analysis, automated consolidation Analysis of cost base, producing 800+ reports/month for budgeting/planning process We have gone from a single user copy of TM1 to having hundreds of TM1 users across five business sites within the company….This accounts for billions of pounds worth of financial transactions on some strategically important projects. Garry Cook, TM1 Development Manager, Air Systems

© 2009 IBM Corporation Blue Mountain: Ontarios Largest Mountain resort Performance Pain Slow budgeting and performance management software – delayed data/slow processes Data across 13 units from a multiplicity of systems Difficult maintenance for thinly stretched IT Staff IBM Cognos Solution Impact Faster, more simplified budgeting process Greater access to daily reports that directly affect profitability Analytics to identify proper staffing levels and success of marketing campaigns Improved inventory management ROI: 1822% within one month Reduced labor costs by $2.5 million/year Plan daily staffing inside and out Fast adjustments to inventories year-to-year Nucleus Research

© 2009 IBM Corporation Denver Water: Colorados largest water utility Performance Pain Each division executed individual process Planning did not align with long-range plans; frustrating for the Board Requests to IT for standing reports could take months Lack of tools to share information created cash-flow confusion IBM Cognos TM1 Solution Impact Engineering project updates visible to Finance immediately Real-time updates to projects for improved cash flow management Align long-range and annual planning processes aligned 8 weeks to Phase I roll-out Now, engineers have direct access to Cognos TM1 and can move dollars as project schedules change. On a daily basis, an Engineer can adjust the timing of the dollars and Finance can get a real- time forecast at any time.

© 2009 IBM Corporation Envision Credit Union: Full Service CU in Florida Performance Pain Needed more flexible analysis and greater detail in reporting for improved visibility into real-time business needs and objectives Planning, forecasting and reporting data manually consolidated from multiple sources, frequently requiring error rework Data diversity made collaboration difficult across Finance, Accounting, and Operations IBM Cognos TM1 Solution Impact Single platform with improved quality and granularity of information for operational and financial planning, forecasting and reporting Reduction of monthly teller activity reporting from 20 manual-labor hours to 10 minutes Improved flexibility in modeling activities such as fee- related income and reporting financial activity trends Analyzing charge-offs/recoveries and income statement/balance sheet accounts with "point and click" ease ROI: 178% Payback: 7 months Improved productivity Reduced labor costs Increased cash available for overnight investments With Cognos TM1, Envision has the business analytics platform to answer ad-hoc questions essential to gaining insight and improving business performance. Dan McGowan, Senior Vice President and CFO Nucleus Research

© 2009 IBM Corporation Kansas City Southern – US/Mexico railroad Performance Pain Lacked timely, accurate internal reporting Complexity in merging Mexican subsidiary Employees overburdened with manual work leading to leakage mindset IBM Cognos TM1 Solution Impact Visibility into detailed operating results, capital expenses Improved cash flow for reinvestments, increased revenues Recent award winner for best practices in dynamic business processes Reduction in Finance employee attrition Quarterly month-end closing reduced from 30 to 5 days DSO down to 30 from 70 days -- $100 million cash in hand Demand for more TM1 licenses from Operations, others Reduction in external auditors fees

© 2009 IBM Corporation Lufthansa Cargo --- Major European Cargo Carrier Performance Pain No ability to rapidly test scenarios such as seasonal, currency variations and fluctuations in supplier charges (fuel, security) Budgeting/forecasting need to address origins, destinations, and 100+ products on weekly basis w/more than 4 billion possible combinations Impact of IBM Cognos TM1 Solution Rapid revenue projections, encompassing all route variables for groups of customers and products Configuration of seasonality on a weekly basis completed in about 10 working days Budgeting for annual global revenue as well as budget reviews across fiscal year Used by strategic planning, sales, marketing, key account mgmt in 20 subsidiaries

© 2009 IBM Corporation Metcash: CP Distribution, Australia Performance Pain Manual consolidation of budget spreadsheets from 500 business units (4 business pillars) One change = multiple changes across hundreds of sheets Cut and paste work amplified difficulties, perpetuated errors IBM Cognos TM1 Solution Impact On-line, company-wide view for quick, efficient budgeting Real-time calculation and flow-through of budget changes for immediate impact and authorized management visibility Eighty users across Operations, Finance with Web-based access Errors, omissions immediately spotted 20% reduction weekly in Shared Services Campbells Cash and Carry pillar staff sees budgeting cycle reduced by two weeks Estimated reduction in reporting time – from 10 minutes to seconds

© 2009 IBM Corporation Thresher Group, Specialty Drinks Retailer Performance Pain Budgeting, forecasting as well as inventory on cumbersome spreadsheets Planning not integrated across business units Limited reporting IBM Cognos TM1 Solution Impact Real-time insight into sales in 100s of stores, enabling trend spotting against business environment as key to forward-looking business strategy Pre-emptive action against suppliers orders Swift, integrated planning, budgeting, forecasting, reporting Reporting by any needed variables: product, store, weekly fluctuations This is a powerful business asset and its implementation has saved Thresher Group man-power and as a result, revenue.