© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Administration of Cisco Unified CallManager Release 5.0 Administering the Cisco IP Telephony Platform

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco IP Telephony Platform Administration Functions Check software, hardware, CPU, and memory status Check and update IP addresses Ping other network devices Manage NTP servers Upgrade system software and options Switch versions, and restart the system Platform administration functions can be accessed using GUI and CLI commands.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Accessing the GUI Username is administrative account as entered during install Password is the same as entered during install Or access from Cisco CallManager Administration main page:

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v GUIMain Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Expanded Menus Reference Help Menu Also

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Show Menu *RTMT=Cisco Unified CallManager Real-Time Monitoring Tool ClusterDisplays host name, IP address, alias name, and node function HardwareDisplays the model, number and type of processors, total memory… LogsRefers administrator to install RTMT* NetworkDisplays DHCP, MAC address, NIC speed/duplex, IP address/mask… SoftwareDisplays active and inactive software versions, and installed software options SystemDisplays host name, time zone, CPU utilization, memory usage, disk space…

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Showing Hardware, Software, and System Status

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Settings Menu Display or change IP address of the system or the first node Add or delete an NTP server or change IP address or host name Modify SMTP host name or IP address Change the system date and time

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Changing IP Settings Warns you to change the IP addresses in System > Server first Enable or disable DHCP, and change IP address, mask, and default gateway. Change IP address of First node on Subsequent node (read only on First node).

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Changing NTP, SMTP, and Time Settings SMTP host name or IP needed to receive s from the system. Add or delete NTP servers for use by first node. Read-only for subscribers Modify system time on first node if not using an NTP server

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Restart Menu Restart the system on the current partition without switching versions. Shut down the system. Shut down the system that is running on the active disk partition, and then automatically restart the system using the software version on the inactive partition.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Restarting and Switching Software Versions Restart current version or cancel to abort. Switch software versions to boot under inactive partition.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Security Menu Manage certificates, CTLs, and CSRs –Display, upload, download, delete, and regenerate certificates. –View and change certificate expiry monitoring and notification. Manage IPsec policies –Display or update existing IPsec policies. –Set up new IPsec policies and associations.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Display Certificate Own Certificates are certificates that belong to Cisco Unified CallManager (Cisco Unified CallManager holds the private key for that certificate). Trust Certificates are certificates for other devices that Cisco Unified CallManager has in its certificate store, such as phone MICs.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Display Cisco Unified CallManager Certificate

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Software Upgrades Menu Install or upgrade software such as new versions of Cisco Unified CallManager or CSA updates Install options –Locales, phone firmware, gateway firmware, and dial plans Upload custom phone rings, callback tones, and phone backgrounds for TFTP download Can install software from local or remote source

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Switch versions and reboot. Upgraded software in active partition. 5.0(1) 5.0(2) Backing Out of an Upgrade Install upgrade software on inactive partition If a problem occurs, repeat Step 2. 4 Previous version of software is now the active partition. Data Migration Any configuration changes made in Step 2 are lost. Inactive Partition Active Partition 5.0(1) 5.0(2) 5.0(1)

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Installing or Upgrading Software Options 1. Download software package to media or SFTP server. 2. Check MD5 checksum against original file on Cisco.com. 3. Choose option to install from local or remote source and complete required fields. 4. Can automatically reboot to upgrade version or manually reboot.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Uploading TFTP Files Current uploaded files Upload new files Use the CLI command file list tftp to see the files in the TFTP directory and file get tftp to get a copy of a file in the TFTP directory.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Services Menu Ping another system on the network. Set up a remote account that Cisco support personnel can use to access the system for a specified period of time that you control.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Ping Utility Specify ping destination, time between packets sent, packet size, and count. Set Validate IPsec option to Yes if you want to verify that the link is secure.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Remote account configured using platform web interface ( Customer LPBFXNCTQL Cisco TAC Setting Up Remote Account Support Username: ciscoaccount & Password: LPBFXNCTQL SSH with following credentials:

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v CLI Overview Platform CLI contains simple one-line commands Basic function is get the web interface working Multiple CLI (and GUI) accounts can be created via CLI Multiple levels of access CLI can be accessed by using a directly connected terminal or by using SSH Logon name and password to access the CLI are the same as entered for the Administrator account in the install wizard Name of the master Administrator account CANNOT be changed after install; the password can be changed

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v CLI Access Username and password are case-sensitive Access via SSH client using or direct access

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v CLI Commands NameDescription showShow system parameters. setSet system parameters and enable functionality. deleteDelete parameters. unsetDisable functionality. fileManage files on the system. utilsUse system utilities. runStart processes on the system.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Command Line Editing CommandDescription Tab Command completion and sub- commands ?Command syntax and sub-commands Left/Right Arrow Home/End Move cursor within command Up/Down ArrowCommand history Control-CAbort commands Delete/RubDelete character Commands can have mandatory and nonmandatory parameters, and command options. Help is available for all commands.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v CLI Parameters and Options admin:utils network host ? Syntax: utils network host name [server serv][options] name mandatory name of the host or address to resolve servers optional the name of an alternate name server to use options optional page,detail admin:utils network host The syntax will show which parameters are required and if there are any options.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Sample show Commands NameDescription show status Displays basic platform status including host name, product version, CPU usage, and memory and disk usage show process Displays process and load information show network Displays network information, including Ethernet, routing, and active Internet connections show hardware Displays platform hardware information including, platform, serial number, BIOS build level, and active processors show tech Displays detailed technical information about the system. Generates a lot of output show account Lists current administrator accounts, except the master administrator account Many more show commands are available.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Sample set Commands NameDescription set accountSets up a new account on the platform set loggingEnables or disables logging set password Changes the administrator and security passwords set traceSets trace activity for the specified task. More set commands are available.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Sample file Commands NameDescription file deleteDeletes one or more files file dump Dumps the contents of a file to the screen in hex format file get Sends the file to another system by using SFTP file list Lists the log files in an available log directory in ASCII format file viewDisplays the contents of a file More file commands are available.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Example CLI Commands admin: file list activelog cm/trace/ccm/sdi Shows a list of all SDI logs admin: file search activelog/messages authentication failure Looks for failed login attempts the server admin: utils network capture eth0 src Watches all traffic coming from (good for debug sessions) admin: show tech all Prints all high-level system information for TAC to review before troubleshooting

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary The Cisco IP Telephony Platform Administration allows you to configure and manage the Cisco IP Telephony platform and can be accessed by a GUI or CLI. The Show menu allows you to check the status of various platform components. The Settings menu allows you to view and update IP, NTP, and SMTP settings. The Restart menu allows you to restart current version, switch software versions, and shut down the server.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary The Security menu allows you to manage security certificates and display or update IPsec policies. The Software Upgrades menu allows you to upgrade the software version running on the platform or add locales, dial plans, and TFTP server files. The Services menu allows you to ping network devices and set up a limited-time remote account for Cisco support personnel.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v