© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Designing Cisco CallManager Express and Cisco Unity Express Networks Deploying Voice Mail with Cisco CallManager Express

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Outline Overview SIP Integration with Cisco Unity Express Skinny Integration with Cisco Unity Server Analog DTMF Integration Router Configuration: Two Commands Summary

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v SIP Integration with Cisco Unity Express Voice mail fully integrated with Cisco CallManager Express in same chassis –SIP use is internal to CUE architecture and cannot yet be used with SIP phones or SIP VoIP deployments Cisco CallManager Express does call routing between gateway interfaces, phones, and voice mail Cisco CallManager Express, CUE, and gateway functions may all be integrated into the same physical chassis or on separate routers SIP PSTN Gateway SCCP SIP CUE Cisco CallManager Express PSTN

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco Unity 3.1 or higher required Requires configuration of the Cisco Unity server and matching configuration on the Cisco CallManager Express router One Cisco Unity server can be integrated with more than one Cisco CallManager Express router Uses the SCCP, SIP, or H.323 protocol for the integration Does not require analog or digital trunks; only requires IP connectivity Skinny Integration with Cisco Unity Server

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Skinny Integration with Cisco Unity Server (Cont.) Branch/Retail Outlet, Etc. Location B Cisco Unity Central Site PSTN IP WAN SCCP RTP Cisco Unity 3.1 or higher

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Requires traditional analog circuits to the voice mail server Active Voice Reception and Octel supported DTMF tones sent to the voice mail system will need to match an integration file on the voice mail system Uses DTMF tones at the beginning of the call to send information to the voice mail Analog DTMF Integration

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Legacy Voice mail FXS DTMF Tones Analog Connection to Legacy Voice Mail Reception or Octel Voice Mail Server Analog ports Treated as a normal extension for Cisco CallManager Express MWI sent from the voice mail to Cisco CallManager Express Analog DTMF Integration (Cont.)

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Analog DTMF Integration (Cont.) 1/1/0 – 1/1/3 vm-integration pattern direct 2 CGN * pattern ext -to-ext no-answer 5 FDN * CGN * pattern ext -to-ext busy 7 FDN * CGN * pattern trunk-to-ext no-answer 4 FDN * CGN * pattern trunk-to-ext busy 6 FDN * CGN * ephone-dn 30 number mwi on ephone-dn 31 number mwi off dial-peer voice 1 pots destination-pattern port 1/1/0 preference 0 dial-peer voice 2 pots destination-pattern port 1/1/1 preference 1 dial-peer voice 3 pots destination-pattern port 1/1/2 preference 2 dial-peer voice 4 pots destination-pattern port 1/1/3 preference 3 Cisco CallManager Express Integration on the voice mail server that matches the pattern command settings and number of ports

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v vm-integration router(config)# Enable voic integration with DTMF and analog voice mail systems pattern direct tag1 {CDN | CGN | FDN} … router(config-vm-integration)# Configures the DTMF digit pattern forwarding that is necessary to activate the voice mail system when the Messages button is pressed Router Configuration: Two Commands

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v pattern ext-to-ext no-answer tag1 {CDN | CGN | FDN} … router(config-vm-integration)# Digit pattern forward that is necessary to activate the voice mail system when an internal extension is forwarded to voice mail if the called extension does not answer pattern ext-to-ext busy tag1 {CDN | CGN | FDN} … router(config-vm-integration)# Digit pattern forward that is necessary to activate the voice mail system when an internal extension is forwarded to voice mail if the called extension is busy Router Configuration: Two Commands (Cont.)

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v pattern trunk-to-ext no-answer tag1 {CDN | CGN | FDN} … router(config-vm-integration)# Digit pattern forward that is necessary to activate the voice mail system when an external trunk call is forwarded to voice mail if the called extension does not answer pattern trunk-to-ext busy tag1 {CDN | CGN | FDN} … router(config-vm-integration)# Digit pattern forward that is necessary to activate the voice mail system when an external trunk call is forwarded to voice mail if the called extension is busy Router Configuration: Two Commands (Cont.)

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Summary Integrating Cisco CallManager Express with CUE requires configuration on both devices. Cisco CallManager Express can be integrated with Cisco Unity via the SCCP. DTMF digits are used to integrate Cisco CallManager Express with an analog voice mail.