© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Configuring Cisco CallManager Express Understanding Cisco CallManager Express Features and Functionality

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco CallManager Express Key Benefits Extends capabilities to the small office that were previously only available to larger enterprises Reduces the TCO by delivering voice, video, and data over a consolidated infrastructure Is based on Cisco IOS software Supports converged applications Protects customer investment Is administered by GUI or CLI

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco CallManager Express Key Features Phone features System features Trunk features Voice mail features

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Supported Platforms IAD 243X Series (SP only) 1751V XM 2611XM 2620XM 2621XM 2650XM 2651XM Cisco CallManager Express supports these Cisco platforms:

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Supported Platforms (Cont.) Cisco CallManager Express Platform Maximum Number of Phones License IAD 243X, 1751V, 1760, FL-CCME-SMALL 2610XM, 2611XM, 2620XM, 2621XM, FL-CCME XM, 2651XM, FL-CCME-MEDIUM FL-CCME FL-CCME FL-CCME FL-CCME FL-CCME FL-CCME-240

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Supported IOS Images Cisco CallManager Express requires a minimum of Cisco IOS Release 12.3(11)T. The version of IOS 12.3(11)T must contain the IP Voice feature set for all supported platforms except the 1700 series. The 1700 series router must have the VOX feature set of IOS 12.3(11)T.

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco CallManager Express Scalability and Memory Requirements Memory recommendations may not be sufficient for larger installations. The memory that is needed depends upon: –The applications that are configured –The hardware platform

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Supported Telephones 7902G7905G7910G+SW7912G , , G7960G ATA 186, G 7971G-GE

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v G Features Common-area phone G.711 and G.729 codecs Single line No display SCCP support Four programmable keys Power over Ethernet

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v G Features Common-area phone G.711 and G.729 codecs Call-monitoring mode Single line XML application protocol SCCP support Power over Ethernet

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v G+SW Features Common-area phone G.711 and G.729 codecs Power over Ethernet Call-monitoring mode Single line 802.1q support 10/100 Ethernet switch port No XML application support SCCP support Four programmable keys

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v G Features Four programmable keys Single line Lighted hold key Call-monitoring function G.711 and G.729 codecs SCCP support 802.1q support 10/100 Ethernet switch port Power over Ethernet

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Features b Vibrate or ring LEAP and WEP security Mobility QoS G.711 and G.729 codecs SCCP support

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v and 7936 Features Conferencing G.711 and G.729 codecs 360-degree coverage Power brick required No XML application SCCP support External microphone connection (7936 only)

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v G Features Up to two line appearances G.711 and G.729 codecs 10/100 Ethernet switch port Power over Ethernet XML application support SCCP support

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v G Features Up to six line appearances G.711 and G.729 codecs 10/100 Ethernet switch port Power over Ethernet XML application support SCCP support

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v G Features Up to eight line appearances G.711 and G.729 codecs Color touch screen 10/100 Ethernet switch port Power over Ethernet External power required for full screen brightness XML application support SCCP support Stereo jack sockets

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v G-GE Features Up to eight line appearances G.711 and G.729 codecs Color touch screen Gigabit Ethernet switch port Power over Ethernet External power required for full screen brightness XML application support SCCP support Stereo jack sockets

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Telephone Screens Has pixel-based screen Has multiple softkey buttons along the bottom Displays status of phone Displays call information Can be used to run third-party or custom XML applications

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Expansion Module 7914 Features Adds on to 7960 Phone Has 14 line appearances or speed dials Connects to the RS-232 port on a 7940 Phone or 7960 Phone Chains up to two Has lighted button to convey call state Requires new stand Requires power brick

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v ATA 186 and 188 Features Analog connectivity 186 – two analog ports 188 – two analog ports plus 10/100 switch port Fax or analog phone SCCP required for phone H.323v2 support H.323 required for fax

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Analog Phones ATASCCP Analog H.323 Fax ATA

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v SCCP Client Control Protocol Cisco-proprietary protocol Call control protocol Lightweight protocol Low memory requirements Low complexity Low CPU requirements

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v SCCP Phone Limitations QoS, bandwidth, and CAC are not supported within SCCP. Complex connection paths can cause QoS problems. IP Phones should be connected locally to the Cisco CallManager Express router.

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v H.323 Protocol Support for voice, video, and data Industry standard Complex protocol Higher complexity than SCCP CAC functionality Authentication

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v PSTN WAN Examples of Recommended H.323 Connections Cisco CallManager Express Cisco CallManager Cluster H.323 Cisco CallManager Express ATA

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v H.323 Gatekeeper Cisco CallManager Express can register to an H.323 gatekeeper, ensuring that the WAN is not oversubscribed. Gatekeeper Register extension number, E.164 number, or both Register H.323 Register extension number, E.164 number, or both Register WAN

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v SIP Protocol Emerging standard Vendor-specific in most cases Higher complexity than SCCP Authentication Based on other well-known protocols

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v PSTN WAN SIP Connections Cisco CallManager Express SIP H.323 Cisco CallManager Express

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco CallManager Express Requirements Feature license Seat license IOS software platform –Release 12.3(11)T or greater is recommended. –IP Voice feature set must be included. Cisco CallManager Express software and files –GUI files –Firmware

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco CallManager Express Restrictions TAPI v2.1 is not fully supported. Cisco JTAPI is not supported. Cisco IP Softphone is not supported. MGCP is not supported.

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v TAPI Lite Functionality Supported: Operation of multiple independent clients (for example, one client per phone line) Windows Phone Dialer Outlook Contact Dialer Third-party applications Not supported: TAPI-based softphone Multiple-user or multiple-call handling (required for ACD) Direct media and voice handling JTAPI

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Summary Cisco CallManager Express software provides call processing for IP Phones using SCCP. Cisco CallManager Express supports these Cisco platforms: IAD 243X Series, 1751V, 1760, 2600XM Series, 28XX, 37XX, and 38XX. Cisco CallManager Express supports all Cisco IP Phones. Certain functionalities are not currently supported in the Cisco CallManager Express software.