© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Get Started with Cisco Unified CallManager Release 5.0 Installing Cisco Unified CallManager Release 5.0

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Installation Disc One installation DVD includes: Operating system Cisco Unified CallManager Release 5.0(x) application Hardware configuration is part of install process

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Installation Methods Full Install –The operating system and Cisco Unified CallManager application are installed from scratch. Configuration information is prompted immediately before the operating system and application installation. Factory Install –The operating system and Cisco Unified CallManager application are preloaded at the Cisco factory and shipped. Configuration is done when the system is first powered on.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Installation Options Option Description Basic Install Install operating system and Cisco Unified CallManager application software Upgrade During Install Basic install + install service releases and patches Windows Upgrade Upgrade from Release 4.0(x) and import database information from a Cisco Unified CallManager Release 4. x system using a file produced by the Data Migration Assistant tool Three Installation Options

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v System Requirements Description Cisco MCS Platform Requirements Cisco MCS servers with a -EVV or -IPC suffix Browser Requirements Microsoft Internet Explorer Version 5.5 or later Netscape Navigator Version 7.1 or later Windows Upgrade Software Requirements Cisco Unified CallManager Release 4.0 or 4.1

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v NTP Strongly Recommended First Node Subsequent Nodes Master Reference Clock The first node synchronizes to the external master clock source. The subsequent nodes get their clock source from the first node.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Hardware Requirements MCS 7815 MCS 7825 MCS 7835 MCS 7845 All Cisco MCS 7845 with more than 2 GHz of processor speed have 72-GB hard drive. New Cisco MCS 7835 has 72-GB hard drive and 2-GB memory. Older MCS 7835 have 1-GB memory and 36-GB hard drives and need to be upgraded. Cisco MCS 7815 and Cisco MCS 7825 need to be appropriately upgraded. Minimum Requirements Processor running at 2.0 GHz or greater Physical memory size must be 2 GB or greater Hard disk size must be 72 GB or larger

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Reasons for Hard Drive Space Expansion Cisco Unified CallManager Release 5.0 is an appliance system. Users do not have access to the operating system as with previous versions of Cisco Unified CallManager and cannot delete files if the hard drive is full. Cisco Unified CallManager Release 5.0 installation partitions the hard drive for different file systems. Log files may use the partition space needed for other components. Cisco Unified CallManager Release 5.0 allows version switching. Requires enough space for two Cisco Unified CallManager databases and two CDR databases Logs should periodically be offloaded to external servers because appliance systems do not have as much space for storing log files as Windows systems. Recommendation:

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Dual Partitions Enable Version Switching Dual partitions enable continued operation when you upgrade software. Upgrade software installs on the inactive partition. Activate the inactive partition and reboot system with new upgrade software. Current active partition becomes inactive and retains current old software until next upgrade. System always maintains two versions of software (does not apply to 4. x to 5. x upgrade). Inactive Partition Active Partition 5.0(1) 5.0(2) 5.0(1)

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Preinstallation Checklist 1. Verify that you meet the system requirements. 2. Gather required configuration information on the first and subsequent nodes. 3. Perform the recommended backup procedures on the Release 4. x first-node server. 4. Familiarize yourself with the navigation options within the installation wizards. 5. Configure the hardwareinstallation disc automatically handles the configuration.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Important Notes Designate the first-node server and subsequent nodes in the Cisco Unified CallManager cluster. Install the first node of the cluster before you install and configure subsequent nodes. If you use DHCP, you must reserve an IP address for each Cisco Unified CallManager server in the DHCP server scope. Install the same version of Cisco Unified CallManager on all the servers in a cluster. Cisco Unified CallManager Release 5.0(1) does not support third-party access to the CDR data. You must use the Cisco Unified CallManager CAR tool to access CDR data.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuration Data ConfigurationAble to Change Entry After Installation DHCPYesCLI > set network dhcp Host NameNo IP Address YesUse Platform Administration > Settings > IP > Ethernet or CLI > set network ip addr IP Mask YesUse Platform Administration > Settings > IP > Ethernet or CLI > set network ip mask Gateway Address YesUse Platform Administration > Settings > IP > Ethernet or CLI > set network gateway

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuration Data (Cont.) Configuration DataAble to Change Entry After Installation DNS Enable No DNS Primary YesCLI > set network dns primary DNS Secondary YesCLI > set network dns secondary Time Zone YesCLI > set timezone Domain YesCLI > set network domain Master Administrator ID No, but you can add new accounts with CLI > set account PasswordYesCLI > set password admin

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuration Data (Cont.) Configuration DataAble to Change Entry After Installation SMTP YesCLI > set smtp host NTP Server IP Address YesUse Platform Administration > Settings > NTP Servers Security PasswordYesCLI > set password security Organization Unit Location State Country Yes to allCLI > set web-security Application User Password YesCLI > set password

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Navigating Within the Installation Wizard Key CombinationAction TabMove to the next field Alt-TabMove to the previous field SpacebarChoose an option Up or down arrowScroll up or down in a list Space bar to choose Back (when available) Go to the previous window Space bar to choose Help (when available) Get help information on a window

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Hardware Configuration Hardware configuration is integrated with the Cisco Unified CallManager installation process. The installation disc automatically configures the correct BIOS and RAID settings. The installation process checks for correct hardware configuration, unsupported platforms, and minimum hardware requirements.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Starting the Installation 1. Boot the server with the installation DVD. 2. Verify the checksum for the DVD against the checksum shown on Cisco.com. 3. The Overwrite Hard Drive window indicates the software version on your hard drive and the DVD (if a previous installation). If you choose Yes, all existing data on your hard drive gets overwritten and destroyed.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Platform Configuration) Platform Installation Wizard screen:

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Product Installation) Choose Basic Install for the installation type:

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Timezone) Choose timezone:

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Auto Negotiation) Set speed and duplex to highest speed supported on the switch and Cisco Unified CallManager server If

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (DHCP) Starts network configuration If

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (DNS) If

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Account Login) Used for accessing Platform Administration, Disaster Recovery, and CLI Entries are case-sensitive. Strong passwords are enforced.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (First Node) Designates the node as the first node or subsequent node

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (NTP External Source) If NTP configuration only displays on the first node.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (NTP Internal Source) If

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Database Access Security) Sets the password that the databases use throughout the cluster to communicate. Must be the same on all nodes in the cluster.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (SMTP Host) If Enter the host name or IP address for the SMTP server used for outbound .

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Platform Configuration Confirmation) End of the Platform Configuration Wizard. After you select OK, you cannot return to this set of windows without a reinstall.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Application User) Sets the CCMAdministrator password used when logging into Cisco CallManager Administration and Serviceability GUIs. Also sets all other predefined application user passwords.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Installation Complete) This screen signals a successful Cisco Unified CallManager Release 5.0 installation. Log in if desired with Administrator login ID and password to access CLI commands.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Logon Window for Platform Administration where server-name is the name or IP address of the Cisco Unified CallManager. You can now log on to Cisco Unified CallManager Administration, Serviceability, and Cisco IP Telephony Platform Administration.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Interface Access and Logon login as: administrator password: Welcome to the Platform Command Line Interface (version 1.1) admin: show* set* delete* unset* file* utils* run* admin: Administrator = CLI, Cisco IP Telephony Platform Administration, and Disaster Recovery System CCMAdministrator = Cisco Unified CallManager Administration and Serviceability Web GUI

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Subsequent Node) If The first node should be configured before any subsequent nodes. Choose No to configure this node as a subsequent node.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (Access to First Node) Enter connectivity information to reach the first node. The Security Password field is the database access security password, and must match the first node password.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic Installation (NTP) On subsequent nodes, the NTP client automatically points to the first nodes time.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Upgrade During Installation Performs a basic install plus allows the system to be upgraded to a specific patch level Obtains upgrade patch from a remote source or local DVD source Installs multiple patches if desired Upgrade during Install option…

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Upgrade During Installation (Retrieval Mechanism) SFTP FTP Local Choose the mechanism for retrieving the upgrade file: The next windows show the procedure for configuring the network settings before you can retrieve the file for upgrading from a remote source.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Upgrade During Installation (Remote Source - DHCP) If you choose SFTP or FTP, the DHCP Configuration window displays.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Upgrade During Installation (Remote Patch Access Information) Enter the location and login information for the remote file server.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Upgrade During Installation (Remote Patch Selection) Choose the upgrade patch you want to download.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Upgrade During Installation (Local Source) The next windows show the procedure for upgrading from a local source.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Upgrade During Installation (Patch Location) Enter the patch directory and patch name (optional) of the local disc that contains the upgrade patch(es).

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Examining the Installation Log Files CLI Command Description file list installObtain a list of install log files file view install View the log file You can obtain install logs via CLI or RTMT*. Install problems can generally be addressed by the install logs and the security logs. /common/log/install – Contains the install.log files /root/.security/logs – Contains log files generated as the result of certificate and key generation *RTMT=Cisco Unified CallManager Real-Time Monitoring Tool

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Postinstallation Tasks 1. Log in as the CCMAdministrator by using a web browser, and change the password. 2. Activate Cisco Unified CallManager services. 3. Configure the backup settings. 4. Add new locales. 5. Implement security. 6. Add additional Cisco Unified CallManager nodes to the cluster.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary Cisco Unified CallManager Release 5.0 can be installed at the factory or on premises, with options to install from scratch or upgrade from Windows. The minimum requirements to install Cisco Unified CallManager Release 5.0 include (two) 72-GB hard drives, 2 GB RAM, and a 2-GHz processor. Before installing Cisco Unified CallManager Release 5.0, verify system requirements, gather required configuration, and back up the Release 4. x first node. Perform a basic installation to install the operating system and Cisco Unified CallManager application on the first node. Install subsequent nodes after the first node is configured. Choose Upgrade during Install to upgrade to a specific patch or service release. Finally, log in to Cisco Unified CallManager Administration, start services, and configure backup settings.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v