© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Features and Services Configuring User FeaturesPart 2

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Extension Mobility Overview Log on to a Cisco IP Phone in a Cisco Unified CallManager cluster to obtain extension Device profile includes extension, services, class of service restrictions applied to IP phone Login modes: –Auto-logout other IP phones –Keep login on other IP phones Logout modes: –Explicit logout at IP phone –Timed logout User Logged On to Phone (Device Profile with x5000) IP Phone Single Cluster IP Phone Services CRA Server LDAP Directory User Office IP Phone (x5000) IP LAN

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Extension Mobility Example Terry logs in to device SEP : When a login is executed, the current configuration of a device is replaced by a particular user device profile. When a logout is executed, the current configuration of a device (the user device profile) is replaced by the default device profile. Terry SEP ADP Autogenerated Device Profile LogoutLogin

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Extension Mobility Configuration Overview Follow these steps to configure Extention Mobility: Step 1: Activate the Extension Mobility Service on Cisco Unified CallManager server. Step 2: Add the Cisco Extension Mobility service. Step 3: Set the Extension Mobility Service parameters. Step 4: Create a Device Profile Default for each Cisco IP phone model. Step 5: Create a Device Profile for a user. Step 6: Associate the User Device Profile to a user. Step 7: Subscribe IP phones to Cisco Extension Mobility.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Activate the Extension Mobility Service Activate or check if services are running: Cisco Extension Mobility Cisco Unified CallManager Cisco IP Phone Services

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Add the Cisco Extension Mobility Service Add the Cisco Extension Mobility service as a new Cisco Unified IP Phone Service where users can refer.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Set Extension Mobility Service Parameters

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Create Device Profile Default

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Create Device Profile for User

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Associate the User Device Profile to User

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Subscribe IP Phones to Cisco Extension Mobility IP phone must be subscribed to the Cisco Extension Mobility service In Phone Configuration window: –Check the box Enable Extension Mobility –Select the Log Out Profile Subscribe to the service created earlier

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Presence Overview Presence, in Cisco Unified CallManager terms, is an interested party (a watcher) monitoring the real-time status of a directory number (a presence entity) from the device of the watcher. For a watcher to monitor the real-time status of the presence entity, you can configure presence-enabled speed dials. A watcher can also view the status of presence entity in the call lists of a phone. (The corporate directory can also display the presence status of entities that exist in the directory.) Cisco Unified CallManager independently tracks three states for each presence entity: –Entity is unregistered –Entity is registeredon-hook –Entity is registeredoff-hook

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v How Presence Works 2. Bryans phone goes off-hook Off-hook Line 5697 is busy 1. John has subscribed for status of Bryans phone 3. A subscriber (or watcher) in the network 4. SIP Trunk Line 5697 is busy

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Presence-Enabled Speed Dials Presence-enabled speed dials permanently display the status of a speed dial directory number or URL Lines on this phone: 2004 and 2006 Speed dial: sd2002 Presence-enabled speed dials: blf2003, blf2001 Unknown Idle Busy

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Presence-Enabled Call History Lists Presence-enabled call history lists display the status of a directory number or URL on missed, received, or placed calls, or a directory list Calls were made earlier from this phone to 2002 and 2001: –2002 is now idle –2001 is busy –blf2001 is also displaying busy status to the right of the placed calls display

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Presence Groups A Presence group is a group that is allowed (or disallowed) to view the real-time status of a Presence entity. It is used to control which subscribers (watchers) can see which subscribees (notifiers). You can apply a Presence group to these items: –Directory number: Presence entity for which you want status –SIP trunk: Watcher –SIP phone: Watcher –SCCP phone: Watcher –Application user: Watcher –End user: Watcher

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Faculty Students Staff Presence Groups Example Faculty can see Faculty Students can see Students Staff can see Staff Faculty can see Staff Faculty can see Students Staff can see Students Staff cannot see Faculty Students cannot see Faculty Students cannot see Staff

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Routing Presence Subscriptions: SUBSCRIBE Calling Search Space The SUBSCRIBE calling search space determines how Cisco Unified CallManager routes the subscription requests that come from a device (watcher). Just like traditional calling search space partition interaction, once a directory number is placed in a partition, a watcher can subscribe to that Presence entity real-time status To configure a SUBSCRIBE calling search space, you configure a calling search space as you would a calling search space used for calling a directory number. You apply the SUBSCRIBE calling search space to a watcher (a SIP trunk, a phone, or an end user).

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Presence 1. Enable the BLF For Call Lists enterprise parameter. 2. Configure the clusterwide service parameters for Presence. 3. Configure Presence groups and permissions, and apply them to the entity (directory number, phone, user, etc.). 4. Enable the trunk to accept Presence subscriptions. 5. Configure the SUBSCRIBE calling search space and apply it to the phone, trunk, or end user, if required. 6. Customize phone button templates for the Presence- enabled speed dial buttons and apply the templates to phones. 7. Configure Presence-enabled speed dial buttons.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Enabling Presence-Enabled Call History Lists Enable the BLF for Call Lists enterprise parameter and reset all phones.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Clusterwide Service Parameters The default behavior is not to allow subscriptions between groups. If the Default Inter-Presence Group Subscription is set to Allow Subscription, all presence subscriptions across different groups will be allowed by default. Service Parameter Configuration Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Adding the Presence Groups 1. Divide users based on Presence groups (applies to both Presence-enabled speed dials and call lists). 2. Choose System > Presence Group > Add New. 3. Specify which group can access which other group. Presence Group Configuration Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Associating a Presence Group to the Phone 1. Choose Device > Phone > Add New or select existing phone. 2. Specify the Presence group for this phone in the subscriber role. Phone Configuration Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Associating a Presence Group to the Directory Number 1. Choose Call Routing > Directory Number > Add New or select existing. 2. Specify the Presence group for this directory number in the subscribee role. Directory Number Configuration Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Enabling the Trunk for Presence SIP Trunk Configuration Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring the SUBSCRIBE CSS Phone Configuration Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Customize Phone Button Templates Phone Button Template Configuration Page Phone Configuration Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configure Presence-Enabled Speed Dial Buttons After you apply the phone button template to the phone, the Add a new BLF SD link displays in the Association Information pane.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco IP Phone Services Services Button Service URL Button Cisco IP Phone Services include XML applications that display interactive content. Two ways to access services: –Button labeled Services to access a menu of services –Preconfigured phone button to access a specific service

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP Phone Services Configuration

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco IP Phone Services Examples Weather Yellow pages lookup Transit schedules Stock tracker Flight status Meeting room scheduler World clock

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Services Phone Display Examples MenuTextInput ImageDirectoryGraphical

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Client Matter Codes and Forced Authorization Codes CMC: Forces the user to enter a code to specify that the call relates to a specific client matter: –Allows for billing and tracking of calls made –Generates Call Detail Records FAC: Forces the user to enter a valid authorization code before the call completes: –Prevents unauthorized user from making toll calls –Can be combined with time-of-day routing to require an authorization code for call completion between certain times

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Route Pattern Require Authorization Code Authorization Level XXX X 3 Forced Authorization Code Basic Call User A Play Tone 888# (FAC Code) Extend Call to Gateway 1. Dial number that goes to an FAC-enabled route pattern 2. Cisco Unified CallManager tells phone to play tone 3. User enters authorization code plus # 4. Call extended to the route pattern 5. Generate CDR Voice

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v CMC Basic Call: Call Completion Play Tone 1234# (Code) Extend Call to Gateway 1. Dial number that goes to CMC-enabled route pattern 2. Cisco Unified CallManager tells phone to play tone to invoke CMC 3. User enters code number 4. Call extended 5. Generate CDR for billing Route Pattern Require Client Matter Code Code X 1234 User A Voice

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v CMC Basic Call: Call Failure Play Tone 5555# (Code) 1. Dial number that goes to a CMC-enabled route pattern 2. Cisco Unified CallManager tells phone to play tone to invoke CMC 3. User enters invalid CMC number 4. User receives reorder tone Route Pattern Require Client Matter Code Code X 1234 Play Reorder Tone User A Voice

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v CMC Configuration 1. Document a list of client matters that you want to track. 2. Insert the codes by using Cisco Unified CallManager Administration or by using Cisco Bulk Administration Tool (BAT). 3. To enable FAC or CMC, add or update route patterns in Cisco Unified CallManager Administration. 4. Update dial-plan documents as necessary. 5. Provide codes to users and explain how the feature works.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Inserting Codes Using Cisco Unified CallManager Administration

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Enabling CMC for Route Patterns Route Pattern Configuration Window Requires User to Enter Client Matter Code When Dialing This Route Pattern

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Forced Authorization Codes

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Enabling FAC for Route Patterns Route Pattern Configuration Window Requires User to Enter Authorization Code When Dialing This Route Pattern

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Call Display Restrictions Selectively display or restrict the line display for the originating party or the called party Hotel environment frequently requires this functionality Requires Cisco Unified CallManager Release 4.1 or later Calls Between Name and Number Display Room and front deskBoth Room and roomNeither Room and clubhouse Room sees clubhouse only External from PSTN caller to front desk Honor settings of caller

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Sample Configuration Translation Pattern TP1:2XX P_CallsFromRoomToRoom CSS_Room {P_Room} Calling Name/Line ID Restricted Connected Name/Line ID Restricted Translation Pattern TP2:0 P_CallsFromRoomToFrontDesk CSS_FrontDesk {P_FrontDesk} Calling Name/Line ID Restricted Connected Name/Line ID Allowed P_Room CSS_FromRoom {P_CallsFromRoomToFrontDesk, P_CallsFromRoomToRoom} Room 2, 222Room 1, 221 P_FrontDesk CSS_FromFrontDesk {P_CallsFromFrontDeskToRoom} Front Desk, 100

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Example 1: Room Calling Room P_Room/221 CSS_FromRoom {P_CallsFromRoomToFrontDesk, P_CallsFromRoomToRoom} Room 1 Dials 222 P_Room/222 CSS_FromRoom {P_CallsFromRoomToFrontDesk, P_CallsFromRoomToRoom} To Private (Unknown Number) From Private (Unknown Number) TP1:2XX P_CallsFromRoomToRoom CSS_Room {P_Room} Calling Name/Line ID Restricted Connected Name/Line ID Restricted Room 1, 221 Room 2, 222 Configure the calling line ID presentation and the connected line ID presentation on the room-to-room translation pattern to Restricted to ensure that the call information does not display.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Example 2: Room Calling Front Desk TP2: 0 P_CallsFromRoomToFrontDesk CSS_FrontDesk {P_FrontDesk} Calling Name/Line ID Restricted Connected Name/Line ID Allowed P_Room/221 CSS_FromRoom {P_CallsFromRoomToFrontDesk, P_CallsFromRoomToRoom} P_FrontDesk CSS_FromFrontDesk {P_CallsFromFrontDeskToRoom} To Front Desk (100) From Room 1 (221) 221 Dials 0 Set Ignore Presentation Indicators (Internal Calls Only) on the front desk phone to override the room display restrictions. Enables the front desk to see the calling information of internal calls. Room 221Front Desk

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Example 3: Call from PSTN to Front Desk P_FrontDesk CSS_FromFrontDesk {P_CallsFromFrontDeskToRoom} Calls Hotel over the PSTN From Private (Unknown Number) Cisco Unified CallManager does not display the remote party call information if the other party is external and the display presentation is restricted. "Ignore Presentation Indicators (Internal Calls Only) Enabled External Caller

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Allows a user who has received a malicious call from another network to initiate a sequence of events: Notifies the OnNet personnel Flags the OnNet CDR Notifies the OffNet (PSTN) system of the malicious call Cisco Unified CallManager Cluster Cisco IOS Gateway PSTN Victim Victim receives a call from malicious caller and invokes MCID feature. MCID Overview Malicious Caller

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v MCID Overview (Cont.) The MCID service is a PRI service consisting of two parts: –MCID-O: an originating function –MCID-T: a terminating function Cisco Unified CallManager supports only the origination component at this time. Cisco Unified CallManager Cluster PSTN Malicious Caller Cisco IOS Gateway MCID-O: McidRequest Invoke Component MCID-T: McidRequest Return Result/Error Component

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Allows placement of priority calls Allows authenticated users to preempt lower-precedence calls Works with annunciator feature to advise users that they have a high-precedence call Phone A Phone B Multilevel Precedence and Preemption

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Personal Directory and User Options Web Pages Directories button on Cisco Unified IP Phones 7970G and 7971G-GE can provide users access to directories: –Corporate Directory –Personal Directory: Personal Address Book Personal Fast Dials TABSynch Synchronization Tool User Options web pages can be used to customize and control several phone features and settings. –User must be configured as End User and phones associated with the user to have access.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary Cisco Unified CallManager Extension Mobility enables users to temporarily access their Cisco IP phone configuration, such as their line appearances, services, and speed dials, from other Cisco IP phones. Configuring Extension Mobility involves activation of the Extension Mobility Service, creation of device profiles, and associating the profiles to a user. Finally, IP phones are subscribed to Cisco Unified CallManager Extension Mobility. Presence allows an interested party, known as a watcher, to monitor the real-time status of a directory number. You must enable BLF, configure Presence groups and apply them to directory numbers, phones, or users. Finally, you customize phone button templates and speed dial buttons to work with Presence. Cisco IP Phone Services enable the display of interactive content with text and graphics on Cisco Unified IP phones. In Cisco Unified CallManager Administration, enter the URL of the server where the Cisco IP Phone Services application is located.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary (Cont.) CMC and FAC allow you to manage call access and accounting. Insert the codes by using Cisco Unified CallManager Administration or BAT, then enable FAC or CMC and modify route patterns. Call Display Restrictions allow you to selectively display or restrict the calling-and connected-line display information. MCID allows users to invoke a softkey to initiate a series of events when they receive a threatening call. MLPP allows placement of higher-priority calls and termination of lower-priority calls if necessary. Personal Directory services allow a user to store and look up a set of phone numbers. Using the User Options web pages, users can customize and control several phone features and settings.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v