© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.01 Cisco Voice over IP (CVOICE) Version 5.0

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.02 Course Introduction

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.03 To provide an understanding of converged voice and data networks as well as the challenges faced by their various technologies Cisco Voice over IP (CVOICE) v5.0 Course Goal

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.04 Course Outline Introduction to VoIP Configuring Voice Networks VoIP Signaling and Call Control Improving and Maintaining Voice Quality

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.05 Course Certifications

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.06 Prerequisite Learner Skills and Knowledge WANS Basic Telephony Fundamentals IP Switching Basic Internetworking Skills PSTN Operations and Technologies CVOICE LANS PBX Essentials

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.07 Learner Responsibilities Complete prerequisites Introduce yourself Ask questions

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.08 General Administration Class-Related Sign-in sheet Course materials Length and times Attire Facilities-Related Site emergency procedures Rest rooms Telephones/faxes Break and lunchroom locations

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.09 Course Flow Diagram Course Introduction Lunch AMAM PMPM Day 1Day 2Day 3Day 4 Introducing Voice over IP (Cont.) Configuring Voice Networks (Cont.) VoIP Signaling and Call Control (Cont.) Improving and Maintaining Voice Quality (Cont.) Introduction to VoIP Improving and Maintaining Voice Quality Configuring Voice Networks VoIP Signaling and Call Control Configuring Voice Networks (Cont.) VoIP Signaling and Call Control (Cont.)

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.010 Cisco Icons and Symbols

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.011 Cisco Icons and Symbols (Cont.)

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.012 Learner Introductions Your name Your company Skills and knowledge Brief history Objective

© 2005 Cisco Systems, Inc. All rights reserved. CVOICE v5.013