© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Deployment of a Dial Plan on Cisco Unified CallManager Release 5.0 Implementing Calling Privileges and Restrictions

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Class of Service PSTN IP WAN Employee Long Distance International Class of Service 1 Lobby Class of Service 2 Employee Class of Service 3 Executive Collection of calling permissions that you assign to individual users

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Common Calling Privileges Scenarios IP WAN Executive Lobby Sales Employee HQ BR-1 Manager Lobby Employee BR-2 Manager Lobby Sales 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX Dial Plan Cisco Unified CallManager PSTN

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN Common Calling Privileges Scenarios: Executives and Managers Executive Lobby Sales Employee HQ BR-1 Manager Lobby Employee BR-2 Manager Lobby Sales Dial Plan Cisco Unified CallManager Everywhere! PSTN 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN Cisco Unified CallManager Common Calling Privileges Scenarios: Lobby Executive Lobby Sales Employee HQ BR-1 Manager Lobby Employee BR-2 Manager Lobby Sales Dial Plan Intracluster only PSTN 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Common Calling Privileges Scenarios: Sales Executive Lobby Sales Employee HQ BR-1 Manager Lobby Employee BR-2 Manager Lobby Sales Cisco Unified CallManager Dial Plan IP WAN PSTN Intracluster+Local/LD PSTN 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN Common Calling Privileges Scenarios: Employee Executive Lobby Sales Employee HQ BR-1 Manager Lobby Employee BR-2 Manager Lobby Sales Cisco Unified CallManager Dial Plan PSTN Intracluster+Local PSTN 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Partition B Partition C Partition D Partition A Partitions and Calling Search Spaces Calling search space = Where (which partitions) you may call Set of rules to set call restrictions and permissions Defines which partitions that a calling device may search to reach a dialed number Lobby Phones BreakRoom Phones International Numbers Local Area Codes Long-Distance Area Codes Company Employee Extensions Partition E What is the calling search space of a directory number that is placed in Partition A? Partition F Local Emergency Numbers Partition = Where you are Consists of devices with similar reachability characteristics

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN PSTN How to Build Partitions IP WAN Lobby Sales Employee HQ BR-1 Lobby Employee BR-2 Lobby Sales Dial Plan Cisco Unified CallManager Management_PT ExecutiveManager 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN How to Build Partitions (Cont.) HQ BR-1 BR-2 PSTN 911 1XXX 2XXX 3XXX 9.[2-9]XX[2-9]XXXXXX 9.[2-9]XXXXXX 9.011! Dial Plan Cisco Unified CallManager Sales Sales_PT Lobby_PT 1000 Lobby 2000 Lobby 3000 Employee Employee_PT Sales ExecutiveManager

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN PSTN How to Build Partitions (Cont.) Lobby Sales Employee HQ BR-1 Lobby Employee BR-2 Lobby Sales Cisco Unified CallManager Emergency_PT International_PT LocalPSTN_PT LdPSTN_PT 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX ExecutiveManager

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX How to Build Calling Search Spaces Lobby Sales Employee HQ BR-1 Lobby Employee BR-2 Lobby Sales Cisco Unified CallManager ExecutiveManager PSTN Emergency_PT Management_PT Lobby_PT Sales_PT Employees_PT LocalPSTN_PT LdPSTN_PT International_PT Unlimited_CSS

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v How to Build Calling Search Spaces (Cont.) IP WAN Executive Lobby Sales Employee HQ BR-1 Manager Lobby Employee BR-2 Manager Lobby Sales Cisco Unified CallManager PSTN 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX Emergency_PT Management_PT Sales_PT Employees_PT Lobby_CSS

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN Executive Lobby Sales Employee HQ BR-1 Manager Lobby Employee BR-2 Manager Lobby Sales 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX Dial Plan Cisco Unified CallManager PSTN How to Build Calling Search Spaces (Cont.) Emergency_PT Management_PT Lobby_PT Employees_PT LocalPSTN_PT LdPSTN_PT Sales_CSS

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v IP WAN Executive Lobby Sales Employee HQ BR-1 Manager Lobby Employee BR-2 Manager Lobby Sales 911 1XXX 2XXX 3XXX 9.011! 9.[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX Dial Plan Cisco Unified CallManager PSTN How to Build Calling Search Spaces (Cont.) Emergency_PT Management_PT Lobby_PT Sales_PT LocalPSTN_PT Employee_CSS

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Partitions and Calling Search Spaces: The Steps Partition configuration in Cisco Unified CallManager: 1. Add new partitions. 2. Assign partitions to directory numbers, route patterns, translation patterns. Calling search spaces configuration in Cisco Unified CallManager: 1. Add new calling search space. 2. Select list of partitions per calling search space. 3. Assign calling search space to devices and translation patterns.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Partition Configuration Assigned to directory numbers, route patterns, translation patterns

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Calling Search Space Configuration Assigned to devices, (phones, gateways, etc.) and translation patterns

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Assigning Calling Search Space to IP Phone 1. Select Device > Phone 2. Select CSS from drop-down menu

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Time-of-Day Routing and Restrictions Overview Time-of-day routing routes calls to different locations based on the time of day when a call is made. Time-of-day routing blocks calls to destinations based on the time of day or on a specific day when a call is made. Time-of-day settings are assigned to a partition; partitions contained within the calling search space are active based on time-of-day settings. The time-of-day feature is applied when a called number is validated: –Cisco Unified CallManager filters the partitions contained in the originating device calling search space. –The called number is validated against this filtered calling search space.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Time-of-Day Routing Applications Allow international calls only during office hours. Block international calls based on local caller time zone. Block international calls on holidays. Allow international calls only during office hours of the caller time zone. Implement a least-cost routing system by choosing the cheapest provider for a specific time of day. Route calls after hours to a home number or voice mail. Other applications in which you want to control the calling search space based on the time of day.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Examples: –Route calls to office number during business hours and to voice mail or home number after hours. –Route calls to office in San Jose 1 9:00 a.m.–1:00 p.m. and office in San Jose 2 2:00 p.m.–5:00 p.m. –Route calls from office number to home number or voic number on specific days (December 25). 9:00 a.m.–5:00 p.m. Office Phone 6:00 p.m.–11:00 p.m. Home Phone 9:00 a.m.–1:00 p.m.2:00 p.m.–5:00 p.m. San Jose 1San Jose 2 Office Phone 25 December Voice Mail Only on… Time-of-Day Routing Examples

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Time Periods and Time Schedules Time period Time range defined by start and end time Repetition intervalDays of the week or specified calendar date Associated with time schedules Time schedule Group of time periods Assigned to partitions Determines the partitions that calling devices search when they are attempting to complete a call during a particular time of day Partition weekdayhrs_TP0800–1700 M – F weekendhrs_TP0800–1700 Sat – Sun newyears_TP 0000–2400 January 1 noofficehours_TP Sat – Sun weekdayhrs_TP newyears_TP noofficehours_TP RegEmployees_TS CiscoAustin_PT RegEmployees_TS Start–End Repetition Time Periods Time Schedule Time Periods

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Time-of-Day Routing 1. Create the time periods. 2. Create the time schedule and assign the time periods. 3. Assign the time schedule to a partition.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Time Periods Defines time interval: Valid 8 a.m. to 5 p.m. Defines repetition interval: Valid from Monday to Friday every week

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Time Periods (Cont.) No Office Hours is the default start time and end timethe selected partition will not be active for the defined day of year or days of week. Defines time interval Defines repetition interval: Valid only on Dec. 25

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Time Schedules

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Assigning Time Schedules to Partition Time Schedule Time Zone

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Example: Route Calls After Office Hours to Home Number A dials 2000 Current Time: 20:00 Current Day: Wed. 1000/CiscoSJ CSS1: CiscoSJ, CiscoOutside 2000/CiscoSJ 2000/CiscoOutside CFA: (Home Number) Partition CiscoSJ: Time Schedule TS1 Specific Time Zone (EST) Time Schedule TS1: Time Period TP1 TP1: 08:00–17:00 Mon–Fri A dials 2000 Current Time: 10:00 Current Day: Wed. Cisco Unified CallManager extends call to 2000/CiscoSJ Cisco Unified CallManager extends call to 2000/CiscoOutside Partition CiscoOutside: Time Schedule TS2 Specific Time Zone (EST) Time Schedule TS2: Time Period TP2, TP3 TP2: 17:00–24:00 Mon–Fri TP3: 00:00–08:00 Tue–Sat A B

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary Cisco Unified CallManager implements class of service via partitions and calling search spaces. These calling privileges and restrictions are part of Cisco Unified CallManager dial plan. A partition is a group of directory numbers with similar accessibility, and a calling search space defines which partitions are accessible to a particular device. To configure partitions and calling search spaces, create the partition, create the calling search space, and then assign the partitions to the calling search space.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary (Cont.) Time-of-day routing routes calls to different locations based on the time of day or day of the year when a call is made. To configure time-of-day routing, create the time periods, create the time schedule, assign the time periods to the time schedule, and assign the time schedule and time zone parameter to a partition. Time-of-day routing can be applied to a range of usage scenarios to restrict or allow call routing.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v