© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Get Started with Cisco Unified CallManager Release 5.0 Introducing Cisco Unified CallManager Release 5.0

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified Communications Layers Distributed Manageable Adaptive Open Cisco Unified CallManager Call Processing Applications Contact Center Presence Gateway Router Switch Infrastructure PhoneVideo Client Voice Mail Directory Communications ClientSoftphones

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified Communications Network Voice Mail Contact Center Presence Server 3 rd Party Server Rich-media Conferencing SRST IP WAN PSTN SRST

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified Communications Components Cisco Unified CallManager Cisco Unified Contact Center Cisco Unified Contact Center Express Cisco Unity Cisco Unified MeetingPlace Cisco IP P hones Cisco Unified Presence Server Desktop Applications Video IP Cisco Emergency Responder Third-Party Applications Cisco Unified Communications Solutions

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Functions

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Functions Call processing Signaling and device control Dial plan administration Phone feature administration Directory services Programming interface to external applications

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Functions (Cont.) Cisco Unified CallManager IP phone A Signaling Protocol Real-Time Transport Protocol (RTP) Media Path Signaling Protocol Cisco Unified CallManager performs call setup and maintenance tasks using a Signaling Protocol (Skinny/SIP). IP phones stream audio using RTP. IP phone B

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager as an Appliance Complete hardware and software solution –Cisco Unified CallManager servers get preinstalled with all software –Supported on MCS servers Alternative operating system –Improves installation and upgrade –Increases security and reliability Interfaces provide access to system –Administration via CLI and GUI –Third-party access is through documented APIs Operates in a headless manner or in a headed manner

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Platform Access and Support Limited CLI access Pre No root access Most debug interfaces are not directly accessible More Perfmon counters and alarms are added Customer can activate remote account support for specific time for Cisco TAC access Console application tools (show tech) have been added for when web is not available

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Database Operation CTI Manager MoH Server TFTP Server First node SW Conf. ICCS Cisco Unified CallManager Cluster Informix Dynamic Server (IDS) Replication Call Processing Servers Informix Dynamic Server (IDS) Subsequent nodes IDS

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Intra-Cluster Communication Management Channel: UDP 8500 DB TRAFFIC: TCP 1500–1501 SDL/ICCS TRAFFIC: TCP 8001–8003 LICENSING SERVICE: TCP 5555 :::::: Marked as Default (0x00) Marked as CS3 All ports are published on Cisco.com Changed from 1433 (SQL)

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Dynamic Firewall (iptables) First nodeSubsequent node Subsequent node (DBports, ACCEPT) Other (DBports, DENY) Firewall 1) Install first node using a security password. 2) Add subsequent node to the first node database. 3) Install subsequent node using the same security password. 4) Subsequent node establishes connection to first node on management channel. 5) First node verifies the subsequent nodes authenticity and adds its IP address to firewall (iptables). 6) Subsequent node allowed database access.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Operating System, Database, and Applications Appliance (Linux-based operating system) Informix Dynamic Server Directory Synchronization Disaster Recovery System DHCP Server

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco 7800 MCS server platforms: –7815 Series –7825 Series –7835 Series –7845 Series Minimum hardware requirements for Cisco Unified CallManager Release 5.0: –2-GHz Processor –2 GB RAM –72-GB Harddisk For detailed model information check, Cisco.com Cisco 7800 Series MCS

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v License required for adding phones and Cisco Unified CallManager servers Upgrades do not need a new license; however, license is needed if additional phones or Cisco Unified CallManager servers are added First node is the only licensing server Cisco Unified CallManager cluster continues to work if licensing service is stopped Licensing

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Licensing Compliance Cisco Unified CallManager licensing compliance for devices and applications –Device licenses The maximum number of provisioned devices (Cisco IP phones, video devices) in Cisco Unified CallManager database will be tracked and enforced. Route points and CTI ports are not enforced –Application licenses The Cisco Unified CallManager software will be tied to a server via MAC address of the first node. Licenses created and distributed in accordance with Cisco FlexLM process Device License Application License

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Device License Units Device licenses are sold in device license units. –Cisco device license units –Third-party device license units Cisco Unified CallManager tracks the number of units required by each device. Each device type (single line, multiple line, and so on) corresponds to a fixed number of units. Device License Units

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v License File Request Process License Server Customer Cisco.com PAK Generate License File PAK MAC Place Order Ship Web Install

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v License File Specifics The license file contains the following information: –Number of Cisco Unified CallManager nodes licensed –Version of the Cisco Unified CallManager supported –Number of phone units licensed –MAC address of the license server Only major releases will be taken into account for the version check. A 5% overdraft is allowed.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Example License File INCREMENT PHONE_UNIT cisco 5.0 permanent uncounted \ VENDOR_STRING= BCD4 EE59D 1.0 \ HOSTID=000bcd4ee59d OVERDRAFT=50 \ NOTICE=" \ " SIGN="112D 17E4 A755 5EDC F616 0F2B B820 AA9C \ 0313 A36F B317 F359 1E08 5E15 E EA BC9F A82B CBC8 \ 4CAF F D594 3E44 EBA3 04CD 01BF 38BA BF1B" Permanent IP Phone Licenses

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Obtaining Additional Licenses Obtaining additional licenses uses the same process as obtaining a new license file: 1. The customer places an order for the additional licenses for a license server (MAC address specified). 2. When the order is received, Cisco.com generates a license file with the additional count. 3. This new license file will have to be uploaded to the license server. Ne w License Server Order for addtional 100 units Current License File 100 units 200 units

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Migrating from Windows to Appliance The licenses required are calculated during the Cisco Unified CallManager migration process and an intermediate file containing these license counts is generated. Procedure to Upgrade: 1. Use View File option on the License File Upload window to view intermediate file. 2. Copy and paste the intermediate license file into the Cisco Unified CallManager License Upgrade window on Cisco.com to obtain the actual license file. 3. Upload the license file to the license server. Ne w License Server Intermediate Cisco.com

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Licensing Functional Diagram License Server Keeps track of licenses purchased and used License Manager Cisco Unified CallManager service acts as a broker between Cisco Unified CallManager applications that use licensing information and the License Server Cisco Unified CallManager Request (2) Grant or Deny (3) Request (1) Response (4) License Manager Alarm Subsystem Admin Subsystem Async-Notification (for Deny)(5) License Server

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Licensing Functional Diagram (Cont.) Admin subsystem –Keeps information about the license units required for each phone type –Provides license unit calculator –Displays the total license capacity and the number of licenses in use Alarm subsystem provides alarms for following conditions: –Overdraft –License server down –Insufficient licenses –License file version mismatch Request (1) Response (4) License Manager Cisco Unified CallManager Alarm Subsystem Admin Subsystem Async-Notification (for Deny)(5)

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Calculating License Units Calculate the number of phone unit licenses required for a specific configuration of type of phones and number of phones of each type.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Generating a License Unit Report Displays the number of phone license units and number of node license units available

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Uploading a License File Step 1: System > Licensing > License File Upload

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Uploading a License File (Cont.) The license file should be saved to the PC that is used to access the Cisco CallManager Administration page. Step 2: Click Upload License File Step 3: Click Browse to choose the license file from local directory, then click Upload

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Uploading a License File (Cont.) Step 4: Click Upload and Continue to proceed with the file validation

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Uploading a License File (Cont.) (Optional): Click View File to view the uploaded file

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary The Cisco Unified Communications solution provides the foundation for converged networks and includes the infrastructure, call-processing, applications, and client layers. Cisco Unified CallManager functions include call processing, signaling and device control, dial plan administration, phone feature administration, directory services, and a programming interface. Cisco Unified CallManager runs on an appliance beginning with Release 5.0. Cisco Unified CallManager uses an IDS database to replicate data from a first node to subsequent nodes within a cluster.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary (Cont.) Intra-cluster traffic includes management, signaling, and database communication. Cisco Unified CallManager appliances use their own operating system and provide services by additional applications, such as the IDS database, a disaster recovery system, a DHCP server, and directory synchronization. Cisco Unified CallManager hardware requirements include Cisco MCSs, designed specifically for Cisco voice applications by HP and IBM. A new phone and node unit licensing model is introduced. Tools are provided to calculate licenses for specific phone types and numbers and to determine the number of license units available.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v