© 2006 Avaya Inc. All rights reserved. Voic Pro Structure of Call Flows Voic Pro Structure of Call Flows

Start points There are start points for each call flow conducted via Voic Pro.

Start points Default start points are valid throughout the system, regardless of the user.

Call flows that should be activated based on short codes or through routing for incoming calls are set up as Short Code starting points. Start points

Short Codes can be created for the features Voic Node or Voic collect. Start points

Actions in Call Flows Call flows are characterized by a series of subsequent actions.

Actions in Call Flows Basic Actions

Actions in Call Flows Mailbox Actions

Actions in Call Flows Configuration Actions

Actions in Call Flows Telephony Actions

Actions in Call Flows Miscellaneous Actions

Actions in Call Flows Condition Actions

Actions in Call Flows Database Actions

Actions in Call Flows Queue Actions

Actions in Call Flows Actions can be expanded using the Condition Editor, the Campaign Wizard or the User Defined Variables function.

Actions in Call Flows A call flow is created by connecting the different actions.