Introduction to Zebra Genuine Supplies Welcome Customer name

Agenda Welcome to Zebra-Quick Facts Your Supplies Specialists Our Printing Technology The Zebra Range – Supplies Your AccessZebra

Welcome to Zebra!

$130,000,000+ Global business Established business, over 25 years Label presses built and designed by Zebra ISO 9000:2000 quality approved company Zebra Quick Facts

% 20.5% 14.1% 16.5% 2.3% 23.2% 30.1% 26.1% (5.1%) UKCEEDACHNordicItalyMEA&IIberiaFranceBenelux m 2006 Supplies Business Labels 14.2m +21.5% Ribbons 12.0m +5.9% Total Supplies 26.2m +13.9%

EMEA Manufacturing & Warehousing Facilities Preston (UK) 9 label converting presses. Manufacturing Custom & ZipShip labels. Warehousing ZipShip Label & Ribbon, and Custom stock agreements. Heerenveen (Holland) 2 label converting presses. Manufacturing ZipShip labels. Warehousing ZipShip Label & Ribbon.

Surname Lastname Supplies Specialist Based in name of Region

The Supplies Specialist Is based in your region Has wide range of know how in supplies Is the living supplies selector guide Is the link between customer & production Does individual quotes Supports with all documentation required –(certificates, confirmations, techn. data) Is available for personal training or visits at end-user

Printing Technologies Direct Thermal Thermal Transfer

Thermal Transfer - a ribbon is used. As the ribbon passes between the heated print head and the media, the heat of the print head causes the ribbon to release ink, which bonds to the surface of the media. Direct Thermal - no ribbon is used. The print head comes into direct contact with specially treated, heat sensitive material. As the print head elements are heated, the stock turns black, and the print becomes part of the label or tag. Printing Technologies

Direct Thermal Advantages –Only One Supply Item –Simple Printer Operation –Quality Images –Cost Efficient Disadvantages –Sensitive to Environment –Limited Materials –Shorter Printhead Life –Higher Darkness Setting

Direct Thermal Lifespan Important Factors: Direct thermal materials image by reacting to heat from the print head They also react to other heat sources and light Images fade and paper discolours (see samples) Image durability depends on storage after printing/ location of labelled item

Archive Life Archive lifespan –This refers to the lifespan of the printed image under very specific storage conditions, away from heat and light, away from plastic and plasticizers –Lifespan of image depends on condition of product once archived e.g. if already faded, lifespan will be reduced 5 YEARS - Z-Perform 100D (60 & 80 Micron) Receipt - Labels (non-tampered) 10 YEARS D Receipt

Pre-printing Inks Direct thermal labels are in direct contact with the print head Special inks required to avoid issues with burning of ink onto print heads which cause print failure and premature print head wear Zebra has tested and approved special inks and has systems to ensure the correct combination is used Sell with confidence against less knowledgeable competitors!

Thermal Transfer Advantages –Durable Image for Indoor/Outdoor Conditions –Variety of Labels and Ribbon Formulations –Better for fine/small print –Longer printhead life Disadvantages –Two Supply Items –Ribbon Must be Compatible with face stock –Higher Total Cost

How important are the supplies for our Business? What makes the most money?

Supplies make the most Money! Annually 3 times the printers revenue Up to 21 times over the printers life time Typical for midrange and high end printers Accessories Software Professional Service Maintenance Printers Supplies

Example Desktop Printers & Supplies Electronic stamp application at Italian Post HardwareTLP3844Z Printers 560K Total SuppliesTT Labels/Ribbons 800K Annually

Paper Materials

Z-Perform Uncoated paper face stock that provides the optimal balance between performance and price 1000T 1000T Removable 1000D 1000D Removable 1000T Tag (x3) 1000D Tag (x2) 1000D Receipt (x2) Paper Materials

Z-Select Premium, topcoated, white, ultra smooth paper facestock designed to provide optimal image quality; ideal for high-speed printing applications where top print quality is important 2000T 2000T Removable 2000D 2000D Removable 2000D Tag (x2) Paper Materials

Speciality Paper Materials White paper labels, tags and receipts designed for unique or challenging applications 8000T Semi-Gloss Removable 8000T Semi-Gloss Deep Freeze 8000T Semi-Gloss Piggyback 8000T All-Temp 8000T Ultra-Removable 8000D Blockout 8000D Quickprint 8000D Red Image 8000D 10 Year Receipt 8000D High-Temp Receipt 8000T Semi-Gloss

Application Examples Hundreds of applications exist where paper will work: –Shipping labels –Product labelling –Healthcare sample and patient record labelling –Work-in progress labelling Generally indoor, short-term use (though some thermal transfer products can be used for several years e.g. in archive applications) Not recommended for outdoor use, though some companies will use paper labels outdoor short term

Synthetic Materials

Synthetic Label Materials Product families –Properties explained e.g. tear and temperature resistance –Applications by product family Printer types for use with synthetics Possible issues- pre-prints/ ribbon types etc.

Zebra product families- Synthetic PolyEPolyethylenePE PolyOPolyolefin PolyProPolypropylenePP Z-UltimatePolyesterPET Z-ExtremePolyesterPET Z-SupremePolyimide

PolyE White topcoated polyethylene facestock that provides superb flexibility for labelling curved or rough surfaces; minimal resistance to scratching and smearing 3000T Gloss 3000T Matte 4000T Matte High-Tack Synthetic Materials

Polyethylene- PolyE Family TT only Will work in tabletop and desktop printers Paired with wax/resin or resin ribbons Thin material – Good for curved surfaces Recyclable with shrink wrap Very popular material in EMEA Gloss and matte available

Application Examples Shelf edge labels indoor and outdoor Pallet labelling Some low-end non-hazardous chemical drum labelling Work-in-progress labels Packaging materials labelling

PolyO White satin, corona-treated polyolefin facestock that provides flexibility for labelling curved or rough surfaces; some resistance to scratching and smearing 3000T 3000T Removable Synthetic Materials

Polyolefin- PolyO Family TT only Will work in tabletop printers (testing required in desktop) Paired with wax/resin or resin ribbons Co-extruded material PE plus PP Good for curved surfaces Chemical drum labelling

Example Applications Mainly as per polyethylene, but where extra strength is required Properties of PE and PP combined E.g. some flexibility Chemical drum labelling

Z-Ultimate Gloss polyester facestock that provides outstanding print quality and unparalleled smear and scratch resistance and good resistance to chemicals Synthetic Materials 3000T High-Tack 3000T Removable 4000T Tag 3000T White 3000T Silver 3000T Clear 3000T Yellow

Z-Xtreme Matte polyester facestock that provides outstanding print quality, unparalleled smear and scratch resistance and excellent resistance to chemicals 4000T White 4000T White High-Tack 4000T Silver High-Tack Synthetic Materials

Polyester- Z-Ultimate and Z Xtreme TT only – Permanent & removable adhesive White & Silver Will work in tabletop and desktop (testing required in desktop) Paired with wax/resin or resin ribbon Asset labeling, UL/CSA compliance labels, high durability / high resistance

Alternators Engine control units (ECU) Instrument controls Airbag components PEI- high temp applications Example Applications Automotive

White Goods Washing machines Microwave ovens Z-Ultimate 3000T White/ Silver Z-Xtreme 4000T White/Silver Domestic Appliance & Consumer Electronics Brown Goods Television Video Rating plate labels Example Applications

Security Burglar Alarms Fire Alarms Smoke detectors PIR detectors Emergency lighting Polyesters – component labels Tamper evident Warranty labels Example Applications

Z-Supreme Polyimide facestock designed for high temperature environments up to 500°C 3000T White 4000T White 4000T Yellow Synthetic Materials

Polyimide- Z-Supreme Family AKA Kapton and PEI Z-Supreme TT only Only in tabletop printers Paired with 5100 resin ribbon PCB Labeling (Extreme high temps)

Example applications: High-temperature Solutions PCB manufacture Process Outline label applied to PCB solder paste applied via screen print process automatic application of pcb components passage through IR reflow ovens differential temperature zones 150°C up to 450°C larger pcb components applied passage through wave solder solder temp 250°C high pressure wash

Z-Supreme 3000T White –Polyetherimide film, matte topcoated –Printable with 3200 and 5095 ribbons –Max temp resistance up to C (30secs) Z-Supreme 4000T Yellow –Yellow polyimide –Printable with 5095 and 5100 resin ribbons –Max temp resistance up to C (30secs) Zebra Solutions Also available: Z-Supreme 4000T White

High Temperature Solutions How do you select the correct product? Depends on: –Where the label will be applied –Maximum reflow oven temperatures Z-Supreme 3000 when –Max temp is C –Label is on topside of the board Z-Supreme 4000 when –Max temp above C –Label is on top or bottom of board

3M 3921 Acrylate Non coated film –resin printable only –variable print quality –poor high temperature smudge resistance Brittle film –breaks during hand application –not suitable for automatic application Competitive Analysis Z-Supreme 3000T White Matte top coat –wax/resin and resin printable –high temperature smudge resistance –consistently high print quality –colour match available Suitable for automatic application

PCB Trends Smaller Boards…smaller labels…smaller barcodes –600Dpi Automatic application –Increase in process efficiencies –Quality Zebra labels Process temperatures increasing –Lead-free solder due to ROHS requirements –New products available on request

Specialty Synthetic Materials Synthetic labels and tags designed for unique or challenging applications 8000T Z-Destruct PE 8000T Z-Destruct Vinyl 8000T Blood Bag 8000T Light-Weight Tag 8000T Tuff Tag 8000T Ultra Tuff Tag 8000T All-Temp Flex 8000T Ultra High-Tack Matte 8000T ESD Gloss 8000T CryoCool 8000T Void Matte 8000T Silver Checkerboard

Printers for Synthetic labels Synthetic labels can be used on all printer types, but with varying success Mobile printers- DT PolyPro only Desktop- DT PolyPro and some PE, PP and PET- proceed with caution! Mid-range – most synthetic products High-performance- all synthetics See Selector Guide for recommendations

Issues Desktop compatibility issues –Printing onto pre-printed coloured areas of labels –Printing onto high-performance synthetics e.g. Z-Supreme –High-Tack adhesives (adhesive ooze) –Resin ribbons on Matte products Desktop printers give variable quality on synthetic labels according to: –Product type, ribbon type, print format Review Examples

Wristbands

Wristband solutions from Zebra Synthetic wristbands uniquely configured for optimal use in Zebra desktop (small volume) and tabletop printers (large volume) Thermal Transfer Z-Band 4000 Direct Thermal Z-Band Direct Z-Band QuickClip

Wristband - Z-Band Direct Direct Thermal –Durable image with resistance to alcohols, solvents, water and soaps 1-Piece Wristbands –Self adhesive closure with security slits for immediate adhesion and tamper-evidence. Band Colour –White, custom colours available

Z-Band QuickClip 2-Piece Wristbands –Secure clip fastening, must be cut to be removed Durable image –resistance to alcohols, solvents, water and soaps Band Colour –White, custom colours available –Coloured clips option

Z-Band 4000 Thermal Transfer –Resin Ribbon required Latex free, –Waterproof, smear and abrasion resistant 1-Piece –Self adhesive closure Band Colour –White, custom colours available

Smart Wristbands 13.56Mhz RFID bands RFID Solution –RFID bands –RFID enabled printer, R2844-Z –Other: RFID readers, antennas (non- Zebra) Benefits over Barcode –Can read band through clothes –Can store information locally on band Disadvantages over Barcode –Cost –Limited hardware options

The Wristband Family All stocked items Pricing available on

Wristband Colours Colours used as visual alerts –Allergies, area access, day band purchased –Red / Yellow / Blue Pre-printed colours available –Custom order via Preston Z-Band QuickClip –Coloured clips available –Non stocked option

Customized Labels/ Individual Quotes for Labels

Information needed to recommend products Size of Label: Width x Height in mm Whats the Application? Will you need Paper or Synthetic? Thermodirect or Thermotransfer? Type of Printer? Quantity? Print head-Bundle required? (for a volume of more than ,- on and usage of Zebra Labels & Ribbons) S upplies request form

Remember No one material is perfect for every application, so…. TEST, TEST, TEST! Try several samples together This is important if qualification/ testing time is longer e.g. 3 months New materials- sometimes only A4 sheets are available

Materials Samples Labels: - for all materials we hold a stock of sample rolls on 3 cores (not for Desktop or Mobile) Ribbons: - for all qualities we hold sample rolls on stock (again not for Desktop or Mobile)

Ribbons

The Construction of a Ribbon PrimerInk LayerBase Film Back Coating

Ribbon Types Ribbons are usually classed as one of three types: –Wax –Wax/Resin –Resin Resin Ribbon features: – More resistant than wax to environmental conditions – Burns at higher temperatures and require slower print speeds

Used on both uncoated and coated papers and tags Best for: short-life or price-sensitive applications, or ones with little exposure to heat or abrasion Application Examples: – Shipping Labels – Box Labels (e.g. fast-moving consumer goods) – Retail Pricing – Simple work-in-process (manufacturing) – Inventory Tracking Wax Ribbons

Used on coated papers and tags, and may be used on many matt (not glossy) synthetic materials Sharper images are achieved on coated papers than with wax ribbons Best with medium-life applications, or those with exposure to abrasion and/or excessive handling Application Examples: – Pallet labelling – Box labels (e.g. higher-value capital goods) – Shelf-edge labelling – Pharmaceutical – Demanding work-in-progress Wax/Resin Ribbons

Wax or Wax/Resin? Wax ribbons – typically 1-2% resin Wax/Resin – typically 12-20% resin Resin-enhanced wax or hard wax ribbons are around 5-8% resin BEWARE LOW COST WAX/RESINS!! Some manufacturers are now offering low-cost wax/resins that are actually hard wax products Remember Zebra 2100!

Resin Ribbons Used on glossy or matt synthetics in demanding applications Best with long-life applications, and/or those that require resistance to heat, heavy abrasion and/or chemicals Application Examples: – Electronic component labelling – Serialised rating plates – Outdoor asset tracking – Automotive applications – Chemical Drums

3400 Zebras Ribbon Range for Industrial Printers Durability 5049 | 5319 RESINWAX/RESINWAX 2100 PRICE LOW HIGH DURABILITY ZPL Mid-range/High-end printers 3200

2300 Standard Wax Price-fighting wax, excellent print quality on a wide range of papers, including uncoated Easily beats competing low-cost wax ribbons on quality OUR BEST SELLING RIBBON!

2100 High-performance Wax A unique ribbon Think of it as a low cost wax/resin Can be used on papers AND matt synthetics in certain applications e.g. synthetic box/pallet labels Superior scratch resistance to all other wax ribbons in the market Excellent versatility and superb small font printability Lowest burn temperatures Ideal for pallet labelling or box labelling in more demanding environments Top Performer

3400 Performance Wax/Resin The right price/quality combination Excellent versatility on a wide range of coated papers and matt synthetics In summary, a very impressive all rounder Much more competitively priced than previous mid- range wax/resin ribbons from Zebra This product has given Zebra good market share in the mid-range wax/resin market

3200 Premium Wax/Resin The best wax/resin on the market Fast print speeds Superior scratch and chemical resistance to all other wax/resin ribbons in the market Almost a resin - can be used in some more demanding applications instead of resin ribbons e.g. glossy synthetic shelf-edge labels Extremely versatile = it will print on almost anything Best choice when one ribbon fits all required The 3200 ribbon shows no wear when tested against another leading wax/resin ribbon after crockmeter (durability) testing Top Performer

4800 Performance Resin Competitively-priced resin ribbon Prints on a wide range of glossy synthetics and many matt synthetics Excellent scratch resistance Good chemical resistance Close to 5095, and will suit approximately 70-80% of relevant applications

5095 High-Performance Resin Superior to 4800 for very small text and barcodes More versatile = prints on an even wider range of synthetic label materials Improved chemical resistance Specified as a leading ribbon throughout many industries e.g electronic component manufacturers Many companies already have it UL approved with label stocks Top Performer

5100 Premium Resin The best chemical resistance Use only if 4800 and 5095 fail on chemical resistance (because it is expensive) Needs higher burn temperatures than 4800 and 5095 One customer uses 5100 resin because it was the only ribbon they could find to pass their rub tests for 19 different chemicals!!

5319 Performance Wax The perfect wax for desktop printers Will print on all types of paper labels and tags Your Zebra desktop printer will perform at its BEST when 5319 wax is used And, like all our ribbons, it is available to order in small volumes, from stock – minimum order of just 12 rolls!

Zebras Ribbon Range for Desktop Printers Durability 5319 RESINWAX/RESINWAX PRICE LOW HIGH DURABILITY ZPL and EPL Desktop Printers 3200

100% Label Quality Quality Parts/Printheads Printer Label Material Ribbon Zebras Total Quality Circle Offering security to resellers and end-users Sourcing individual elements from different suppliers could break the Total Quality Circle, and put label quality at risk. Zebra has a solution that encompasses all elements, therefore keeping the Circle intact, ensuring label quality.

The Zebra Solution Ribbon suppliers are very rarely label experts And label suppliers are not ribbon experts The two markets (label and ribbon) do not operate together Zebra understands the best Zebra label and ribbon COMBINATIONS Zebra brings labels and ribbons together

Wax W/Res Resin Uncoated Paper Topcoated Paper Matt Synthetics Gloss Synthetics Recommended Test first Ribbon Compatibility

Zebras Zip-Ship

ZipShip Zip Ship = easy & quick finding Labels & Ribbons Many Standard Sizes Nearly 300 products in stock Low prices

The ZipShip - Pricelist Z-Ultimate 3000T White Recommended ribbons: 4800, 5095, 5100 Formerly Z-Ultimate 5A Rolls supplied on 76mm cores with maximum outer diameter 200mm Part Number Size W x H (mm) Labels/R oll Rolls/ bo x Approx weig ht/b ox (kg) 1 to 23 Rolls Price Per Roll 24 to 47 Rolls Price per Roll 48 to 95 Rolls Price per Roll 96+ Rolls Price per Roll x ,051,3936,2331,7229, x ,754,2944,5940,0038, x ,854,2944,5940,0038, x ,754,2944,5940,0038, x ,865,9452,6851,0547, x ,965,9452,6851,0547, x ,282,8666,8064,8960, x ,689,0672,0368,6563, x ,599,7980,9878,7473, x ,389,0672,0368,6563, x ,8107,2889,1082,2780,38NEW! x ,8107,2889,1082,2780,38 Rolls are sold in box quantities only

AccessZebra Zebras tools for practice

In Practice – Using Zebra Tools Access Zebra – on the Internet (requires personal Login) - Choose region EMEA (not US) - Media Transition Guide (old – new Material names) - All Material datasheets - Additional Information Target information: –Retailers –Healthcare –Labelling Terms –Selector Guide

Final Thoughts