1 Where is the O(penness) in SaaS? Make sure youre ready for the next wave … Jiri De Jagere Senior Solution Engineer, Progress Software Session 123

© 2009 Progress Software Corporation. All rights reserved. Give me an O! SaaS allows you to tap into new audiences reach broader audiences Success will require Delivering top-notch applications That are open and flexible towards your customers 2

© 2009 Progress Software Corporation. All rights reserved. 7 Keys to Success 1) Multi-tenancy 3) User Interface Flexibility 4) Personalization 2) Security & Compliance 5) Integration 6) Operational Excellence Going from 1 to N 7) Productivity Ensuring that data and applications are accessed only by those who need to know Being able to easily use the UI technologies that meet the needs of the customer Ensuring the application looks like the tenant and end-user want Ability to easily integrate to any other application by supporting all relevant standards Always available and scales to any size Provide a highly productive environment focused on OpenEdge and industry best practices 3

© 2009 Progress Software Corporation. All rights reserved. 7 Keys to Success 1) Multi-tenancy 3) User Interface Flexibility 4) Personalization 2) Security & Compliance 5) Integration 6) Operational Excellence Going from 1 to N 7) Productivity Ensuring that data and applications are accessed only by those who need to know Being able to easily use the UI technologies that meet the needs of the customer Ensuring the application looks like the tenant and end-user want Ability to easily integrate to any other application by supporting all relevant standards Always available and scales to any size Provide a highly productive environment focused on OpenEdge and industry best practices 4

© 2009 Progress Software Corporation. All rights reserved. Make sure youre ready to ride the waves 7 keys to success for building SaaS-enabled applications Other sessions: Building a SaaS Application: 7 keys to success Multi-tenancy, Productivity and Operational Excellence 105 – Building a SaaS Application: 7 keys to success Security, Integration Personalization and UI flexibility This session: How your customers will require you to evolve your SaaS-enabled applications integration capabilities through the different waves to fit their strategic plans 5

© 2009 Progress Software Corporation. All rights reserved. A look at the SaaS waves 6

© 2009 Progress Software Corporation. All rights reserved. Wave I – Cost Effective Software Delivery The integration perspective Focus -Low Total Cost of Ownership -Rapid deployment Technologies -Extract & Load Integration Buying Attributes -Price vs. Performance Challenges -Application & Data Integration 7

© 2009 Progress Software Corporation. All rights reserved. Wave II – Integrated Business Solutions The integration perspective Focus -Application Integration Technologies -Service Oriented Architecture Buying Attributes -UI customization -Process customization Challenges -Workflow Integration 8

© 2009 Progress Software Corporation. All rights reserved. Wave III – Business Transformation The integration perspective Focus -Business Transformation Technologies -Business Process Management Buying Attributes -Workflow Customization Challenges -Customized Workflow 9

© 2009 Progress Software Corporation. All rights reserved. Wave IV – Measured, Monitored and Managed The integration perspective Focus -Optimized Business Processes Technologies -Business Activity Monitoring Buying Attributes -Service Level Agreements for composite offerings Challenges -Composite service offerings 10

© 2009 Progress Software Corporation. All rights reserved. Make sure youre ready to ride the waves Increasing integration requirements Wave I Cost-Effective Software Delivery Wave II Integrated Business Solutions Wave III Workflow-enabled Business Transformation Wave IV Measured, Monitored, Managed Business Processes Limited integration Flexible Integration Process customization Process monitoring and management 11

© 2009 Progress Software Corporation. All rights reserved. Wave I Cost-Effective Software Delivery Wave II Integrated Business Solutions Wave III Workflow-enabled Business Transformation Wave IV Measured, Monitored, Managed Business Processes Limited integration Flexible Integration Process customization Process monitoring and management Make sure youre ready to ride the waves Increasing integration requirements Stay on the surfboard! 12

© 2009 Progress Software Corporation. All rights reserved. Defining for a future-proof integration strategy Connectivity Services Process Services Information Services ESB Management Multi-Channel Delivery Reports Monitoring Exceptions/ Alerts Dashboard SaaS Packaged Data Stores Any other Services 13

© 2009 Progress Software Corporation. All rights reserved. Defining for a future-proof integration strategy And you can get started today! Connectivity Services Process Services Information Services ESB Management Multi-Channel Delivery Reports Monitoring Exceptions/ Alerts Dashboard SaaS Packaged Data Stores Any other Services 14

© 2009 Progress Software Corporation. All rights reserved. Summary You dont necessarily need to provide all of that yourself But you need to take a good integration strategy into account and be ready Because to be successful youll have to overcome these types of problems And as youre booking successes, youll have to overcome them every time again! 15

© 2009 Progress Software Corporation. All rights reserved. Make sure youre ready for the next wave … … and ride it! 16

17 Where is the O(penness) in SaaS? Make sure youre ready for the next wave … Jiri De Jagere Senior Solution Engineer, Progress Software Session 123