EMEA Techshare 2009 The Future Begins Branch Solutions Gavin Stewart EMEA Product Marketing

EMEA Techshare 2009 The Future Begins 2 Hungarian for beginners Lesson 1 – Jó napot kívánok – I wish you a good afternoon Yo nahpot keyvanok

EMEA Techshare 2009 The Future Begins 3 Hungarian for beginners Lesson 2 Nem minden tarka szarka farka tarkabarka, csak a tarkabarka fajta szarka farka tarkabarka.

EMEA Techshare 2009 The Future Begins 4 Todays Communications Challenges Peoples capabilities depend on their location Everything has to be upgraded before people get new features Very difficult to administer many different dial-plans and systems Therefore most calls still using PSTN, despite IP network in place Significant monthly telecommunications expenses Cannot optimize connectivity and routing enterprise-wide Cannot easily introduce new SIP services and new UC applications Enterprise Network Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago App 2 App N App 1

EMEA Techshare 2009 The Future Begins 5 Avaya Branch Solutions Value Propositions Reduce Infrastructure Costs Enhance Customer Experience and Loyalty Deliver Business Agility

EMEA Techshare 2009 The Future Begins 6 6 Today: Significant monthly Telecommunications expenses © 2009 Avaya Inc. All rights reserved.6 E1

EMEA Techshare 2009 The Future Begins 7 7 Tomorrow: Global least-cost routing, reduce location-specific trunking © 2009 Avaya Inc. All rights reserved.7

EMEA Techshare 2009 The Future Begins 8 CUSTOMER FACING STORES & BRANCHES Packaged branch solution for 2–360 users Applications to improve customer experience Easy central management Fast rollout to thousands of uniform branches Low TCO + growing ROI Small to large branches users Scalable gateways Advanced survivability Central UC apps Contact Center agents at the branch Strong ROI Very small branches 2-10 users New low cost SIP gateways and SIP 3 rd party interop Basic Survivability Central UC apps Low TCO Avaya Branch Solutions Avaya Aura Branch Edition Avaya Aura Standard Edition Avaya Aura Enterprise Edition BACK OFFICE / KNOWLEDGE WORKERS New Features New G430

EMEA Techshare 2009 The Future Begins 9 MX Application Platform SIP-centric Branch Solutions App CM - B o o o CM Gateways o o o Application Platform G860 3 rd Party PBXs SBC App Avaya one-X ® endpoints Service Providers System Manager App MM VP CM SM Core SIP Trunks Media Servers TDM Trunks Access Connection Application Survivable SIP endpoints Communication Manager Branch Communication Manager SIP 3rd Party Gateways

EMEA Techshare 2009 The Future Begins 10 Avaya Aura Branch Edition Overview Reduce Infrastructure Costs Enhance Customer Experience and Loyalty Deliver Business Agility Flexible SIP branch solution for all sizes of customer facing stores and branches Easy migration from existing systems Low TCO, Simple to Manage Central management – Fast roll-outs for uniform branches – Rapid announcement, configuration Branch and centralized SIP trunking – Enterprise dial-plan Customer and employee applications – Retail Store integration, Mobility – Connect branch to Contact Center – Add centralized high value apps

EMEA Techshare 2009 The Future Begins 11 Avaya Aura Branch Edition Communication Manager Branch 2.0 Increased scale (2,000 branches) Addressing more branches G450 gateway support (to 360 users) Localization for CALA, EMEA, APAC Connect to Contact Center CTI and SIP from branch allows screen pop and end-to-end reporting More flexible phone support Digital Phones, 2410, xx H.323 & SIP, 4690 conference phone Additional key-hybrid features Communication Manager Branch 2.0 New in 2.0 release (2Q09) New Features

EMEA Techshare 2009 The Future Begins 12 Data Center Small Branch Medium Branch i120 SES Home Voice Portal SIP or PSTN Trunks Voice Portal SIP or PSTN Trunks Feature Engine Gateway Voice Mail + AA SIP CTI Feature Engine Gateway Voice Mail + AA SIP CTI Large Branch i120 G450 Voice Portal Feature Engine Gateway Voice Mail + AA SIP CTI G450 SIP or PSTN Trunks New! I120 G430 i120 i40 Branch Edition Architecture Customers can start at or evolve at any deployment model Deployment option #1: Standalone

EMEA Techshare 2009 The Future Begins 13 Data Center Integrated Management for CMBE Small Branch Medium Branch i120 SES Home Voice Portal SIP or PSTN Trunks Voice Portal SIP or PSTN Trunks Feature Engine Gateway Voice Mail + AA SIP CTI Feature Engine Gateway Voice Mail + AA SIP CTI Large Branch i120 G450 Voice Portal Feature Engine Gateway Voice Mail + AA SIP CTI G450 SIP or PSTN Trunks New! I120 G430 i120 i40 Branch Edition Architecture Customers can start at or evolve at any deployment model Deployment option #1: Standalone Deployment option #2: Centrally Managed

EMEA Techshare 2009 The Future Begins 14 Data Center Integrated Management for CMBE Small Branch Medium Branch i120 SES Home SIP Dial Plan, Voice, IM, Presence SES Edge Voice Portal SIP or PSTN Trunks Voice Portal SIP or PSTN Trunks SBC Feature Engine Gateway Voice Mail + AA SIP CTI Feature Engine Gateway Voice Mail + AA SIP CTI WAN Large Branch i120 G450 Voice Portal Feature Engine Gateway Voice Mail + AA SIP CTI G450 SIP or PSTN Trunks New! I120 G430 i120 i40 Branch Edition Architecture Customers can start at or evolve at any deployment model Deployment option #1: Standalone Deployment option #2: Centrally Managed Deployment option #3: Networked Branches

EMEA Techshare 2009 The Future Begins 15 Data Center Integrated Management for CMBE Small Branch Medium Branch i120 SES Home Optional SIP Communication Manager Voice Portal SIP Dial Plan, Voice, IM, Presence SES Edge SES Home Voice Portal SIP or PSTN Trunks Voice Portal SIP or PSTN Trunks Modular Messaging SBC PSTN Trunk s Feature Engine Gateway Voice Mail + AA SIP CTI Feature Engine Gateway Voice Mail + AA SIP CTI WAN Large Branch i120 G450 Voice Portal Feature Engine Gateway Voice Mail + AA SIP CTI G450 SIP or PSTN Trunks New! I120 G430 i120 i40 Branch Edition Architecture Customers can start at or evolve at any deployment model Deployment option #1: Standalone Deployment option #2: Centrally Managed Deployment option #3: Networked Branches Deployment option #4: Networking Branch to Main HQ location

EMEA Techshare 2009 The Future Begins 16 © 2007 Avaya Inc. All rights reserved. Productivity Through Unified Communications Collaboration & Mobility One-number access to desk/cell and softphone Productivity ensure staff are always available to clients IP Softphone - Microsoft OC 2005 & Lotus Sametime Integration Extension to Cellular and Avaya one-X Mobile

EMEA Techshare 2009 The Future Begins 17 Avaya Can Customize to Your Specifications… and Deliver to Your Branch Locations Communication Manager Branch Simplifies Deployment Decreased Installation Costs Reduced On-site Expertise & Effort Reduced Installation Time Streamlined Ordering Process Integrate Ordering, pre-installation configuration, production & product delivery in one seamless process cookie-cutter methodology to take a complex configuration and generalize it to fit reduced installation costs A library of Profiles, for helping customers pick a pre- configured solution that fits their needs Configure-to-Order process delivers pre-configured systems from the factory

EMEA Techshare 2009 The Future Begins 18 Call Flow Scenarios: Branch treatment, transfer to central call center SIP Data Center Integrated Management Voice, IM, Presence Optional SIP Communication Manager Voice Portal with Intelligent Enterprise Connect SIP Enablement Server Branch Branch Edition Call enters local Branch. Calls transfer via Auto-attendant or manually to Call Center over WAN with UUI / UCID for intelligent routing, screen pops and end-to-end reporting. Agent Customers MPLS Optional Modular Messaging

EMEA Techshare 2009 The Future Begins 19 Call Flow Scenarios: Central treatment, transfer to branch call center agent SIP Data Center Integrated Management Voice, IM, Presence Optional SIP Communication Manager SIP Enablement Server Branch Branch Edition Calls flow to available IP Agent logged in at branch. Voice path terminates at Communication Manager Branch Edition phone located at the branch. Agent Customers MPLS Optional Modular Messaging Signaling Voice path IP Agent Software Voice Portal with Intelligent Enterprise Connect

EMEA Techshare 2009 The Future Begins 20 Call Flow Scenarios: Centralized trunking SIP Data Center Integrated Management Voice, IM, Presence Optional SIP Communication Manager SIP Enablement Server Branch Branch Edition Leverage consolidated Centralized trunks for lower cost and peak traffic times Customers MPLS Optional Modular Messaging Voice path PSTN PTSN or SIP Trunks Voice Portal with Intelligent Enterprise Connect

EMEA Techshare 2009 The Future Begins 21 Centralized Messaging PSTN Call Into Branch; Busy, No Answer Redirect to Core Modular Messaging SIP Data Center Integrated Management Voice, IM, Presence Optional SIP Communication Manager Modular Messaging SES Edge i120 SES Home Optional Modular Messaging Branch Branch Edition PTSN or SIP Trunks Alternative Routing over PSTN to Central messaging Server if WAN fails

EMEA Techshare 2009 The Future Begins 22 Public SIP Trunk Support - Overview Description An alternative to legacy PSTN facilities (e.g. ISDN PRI) – Cheaper service – No hardware needed – Share bandwidth across many branches to lower costs and provide call bandwidth on demand Interoperable with SP or customer owned PSTN gateways at the HQ – Centralizing PSTN connectivity Introduced together with routing enhancements – E.g. Use SIP for some numbers and local PRI for others Works together with the SIP stations and the private SIP trunk to SES- edge.

EMEA Techshare 2009 The Future Begins 23 Communication Manager Branch Infrastructure Model i40 Model i40 – Administrable Users: 40 – DSP (simultaneous conversations): 10 on BRI models, 16 on DS1 model and Analog A14 – USB, 10/100 Base T – PoE: 8 10/100 PoE integrated – Analog Emergency Transfer Relay: 1 Trunk Analog A14 Model Analog Trunks 8 Analog Station Ports6 DS1 Model Analog Station Ports 2 Single ISDN-PRI or CAS T1/E1 BRI Model Analog Station Ports 2 2 Port ISDN-BRI2

EMEA Techshare 2009 The Future Begins 24 Communication Manager Branch Infrastructure Model i120 Model i120 – 10 different constructs available – Administrable Users: 120 – DSP (simultaneous conversations): 32 – USB, 10/100 Base T, 10/100/1000 Base T – Up to 59 Analog Station/Trunk configurable – ISDN-PRI (23 B + D, 24B, 28 B+D, 30 B), T1 or E1 – Up to 40 10/100 PoE integrated – One Fixed Analog Emergency Transfer Relay – Standard Analog Station ports: 2 FXS Media Modules Analog Trunk/Station 8 port Universal MM711 Analog Station 24-port FXS MM716 DS1 ISDN-PRI or CAS T1/E1 MM710 BRI ISDN-BRI MM720 DCP Station 24-port MM Port PoE HDMM

EMEA Techshare 2009 The Future Begins 25 Communication Manager Branch Infrastructure G450 G450 – Administrable Users: 360 – 1,024 trunk-group members (total system limit) – Up to 240 VoIP DSP channels – Up to 8GB CompactFlash – Resiliency and Redundancy (LAN ports, PSU, fan, DSP) – 5,000 BHCC – 8 slots for any combination of Media Modules and High-Density Media Modules 192 analog stations (8 x MM716) 192 DCP stations (8 x MM717) 64 analog lines (8 x MM711) 8 T1/E1 trunk ports (8 x MM710), providing 192/240 trunks 64 BRI trunk / data station ports (8 x MM720) Media Modules Analog Trunk/Station 8 port Universal MM711 Analog Station 24-port FXS MM716 DS1 ISDN-PRI or CAS T1/E1 MM710 BRI ISDN-BRI MM720 DCP Station 24-port MM717

EMEA Techshare 2009 The Future Begins 26 CMBE G450 Platform Overview G450 based CMBE branch box The same G450 hardware platform already offered as H.248 Media Gateway, with the following differences – CMBE software load – 2GB CompactFlash card Expandable to 4GB or 8GB for extra messaging storage – 1GB DRAM – 80 VoIP DSP channels included in basic offering Higher capacity and better reliability through hardware redundancy compared to the existing i40 / i120 platforms

EMEA Techshare 2009 The Future Begins 27 CMBE G450 Platform Key Capacities 360 station users 1,024 trunk-group members (total system limit) 5,000 BHCC 8 slots for any combination of Media Modules and High-Density Media Modules – 192 analog stations (8 x MM716) – 192 DCP stations (8 x MM717) – 64 analog lines (8 x MM711) – 8 T1/E1 trunk ports (8 x MM710), providing 192/240 trunks – 64 BRI trunk / data station ports (8 x MM720) Up to 240 VoIP DSP channels

EMEA Techshare 2009 The Future Begins 28 CMBE G450 Platform Resiliency and Redundancy Dual LAN ports – Configured as redundant port pair by default Optional dual PSU Modular fan-tray unit, with fan redundancy Optional DSP redundancy – Up to 4 fully redundant DSP modules – Up to 240 active channels using 3 x MP80 modules Additional MP20 or MP80 module can be installed for resiliency purpose only

EMEA Techshare 2009 The Future Begins 29 Communication Manager Branch Endpoints Avaya one-X Deskphone Value Edition – New family of low-cost models (H.323) – PBX and familiar key system features Expanded options with Avaya one-X IP and SIP phones – 9600 Series H.323 high performance phones, including new color display phones – 9620C and 9650C and the low-power 9620L – 9600 Series SIP phones for productivity-enhancing applications – Range of 4600 H.323 phones Enable evolutionary change with DCP phones – Support for 2400 phones reduces branch wiring costs Support for analog phones and devices – Analog phones – Faxes plus other analog phones and devices Wireless – Avaya Wi-Fi & IP DECT, SIP third party – Combination of benefits: IP and DECT for user mobility 2400 Series

EMEA Techshare 2009 The Future Begins 30 Additional Phones Support DCP Phones CMBE R2.0 to support DCP phones DCP models supported: 2402, 2410 and 2420 Applicable to i120 and G450 platforms with DCP Media Modules – MM712 – 8 port DCP – MM717 – 24 port DCP Capacities – i120 – up to 72 DCP stations, using 3 x MM717 – G450 – up to 192 DCP stations using 8 x MM717 Notes: – Line appearance buttons are supported (status indications details on later slide) – Firmware upgrade is not supported

EMEA Techshare 2009 The Future Begins 31 New Phone Types 2420 DCP 2410 DCP 2402 DCP H H H H H323

EMEA Techshare 2009 The Future Begins 32 Scalability enhancements Ability to support up to 2000 CMBE Branches. – Rework of the infrastructure resulting in significant speed enhancement. – Enhancement in the user interface to support sorting and filtering of huge amounts of Data in many places.

EMEA Techshare 2009 The Future Begins 33 Advice of Charge From ISDN Trunks

EMEA Techshare 2009 The Future Begins 34 BRI Data Endpoint Configuration

EMEA Techshare 2009 The Future Begins 35 Competition First person to translate one of these into English – wins the prize…! Šplouchá mu na maják Brak mu piątej klepki Att ha tomtar på loftet У него крыша поехала Hij heeft ze niet alle vijf op een rij avoir une araigneé au plafond a sandwich short of a picnic! as unclear as a leather lantern It's splashing on his lighthouse he's missing the fifth stave To have brownies in the attic His roof has gone He doesn't have all five senses in a row to have a spider on the ceiling

EMEA Techshare 2009 The Future Begins CM with Survivable SIP Gateways

EMEA Techshare 2009 The Future Begins 37 HEADQUARTERS Communication Manager Standard or Enterprise Edition Intelligent Branch Solutions CM Gateways CM survivable SIP Gateways Required BACK OFFICE BRANCHES / KNOWLEDGE WORKERS Small to large branches users Scalable gateways Enhanced survivability Contact Center agents at the branch Strong ROI Very small branches 2-10 users Low cost SIP Gateways Basic Survivability Low TCO New CM Branch Edition Optional CUSTOMER FACING BRANCHES & STORES Applications to improve customer interaction Rapid central management Migrating from standalone key/hybrid to connected with HQ Low TCO + growing ROI Enhanced SIP Integration & single Dial Plan

EMEA Techshare 2009 The Future Begins 38 In normal conditions phones get all features from the HQ. Low cost AudioCodes SIP gateway provides PSTN (analog trunk) connectivity and intra- branch calling during WAN outages SIP gateway functions as a proxy/registrar during WAN outages, enabling the phones to register to them In normal conditions phones get all features from the HQ. Low cost AudioCodes SIP gateway provides PSTN (analog trunk) connectivity and intra- branch calling during WAN outages SIP gateway functions as a proxy/registrar during WAN outages, enabling the phones to register to them Communication Manager w/ Survivable SIP Gateways from AudioCodes CM MPLS WAN PSTN AudioCodes SIP Gateway Normal Signaling path WAN outage path 100s of branches Light weight, low cost solution enabling remote branches to stay connected HQ SES Management UC Apps Mobility Messaging Application Conferencing

EMEA Techshare 2009 The Future Begins 39 Solution Components & Feature Functionality Communication Manager 5.1, SIP Enablement Server (SES) 5.1 in the core – New CM Standard or Enterprise licenses or upgrade/re-use excess licenses R2.4 96xx SIP phones – 9620, 9630, 9630(G), 9640(G) – Dual registration capability – New 2.4 SIP firmware UC applications – One-X Family SIP gateways – AudioCodes MP-114/118 gateways – Firmware Version-5.40A or later 96xx SIP Phones use SES/CM in the core Failover to MP11x gateways in case of WAN outage – TCP and UDP supported – Make and receive calls – Intra-branch calls – Transparent user dial plan – Basic Survivability SIPPING19 features Transfer, Conference, Hold MP11x can be used as a remote gateway for fax support and local trunking during sunny day – Link between MP-11x and SES is TCP/UDP

EMEA Techshare 2009 The Future Begins 40 Connected to Primary Proxy Connected to Alternate Proxy Alternate proxy icon Avaya features are unavailable during failover Local features are always available The User Interface Adjusts to the Active Proxy

EMEA Techshare 2009 The Future Begins 41 CM Gateways offer options New: CI Mar 09 GA May 09 New

EMEA Techshare 2009 The Future Begins 42 Media Pack MP-11x Overview Ideal for small branch & remote offices with analog PSTN lines, analog Phones and Fax devices Avaya certified Stand Alone survivability – SAS – Supports up to 10 users Key Features – 4/8 FXS or FXO lines – 4FXS + 4FXO, or 2FXS + 2FXO – E911 fail-over (analog relay) – One 10/100BaseT WAN connection – SIP (Avaya certified) – Voice Compression G.711, G.723.1, G.726, G.729a – FAX over IP - T.38 compliant – Web based management utility

EMEA Techshare 2009 The Future Begins 43 AudioCodes MP-114/118 AudioCodes MP-118 – Front View AudioCodes MP-118 – Rear View Note: AudioCodes MP-114 contains 2 FXS ports and 2 FXO ports AudioCodes MP-118 contains 4 FXS ports and 4 FXO ports, or a model with 8 FXO ports

EMEA Techshare 2009 The Future Begins 44 How SAS works? SAS as Redundant Proxy In Normal Mode the 96xx SIP phones register and work directly with the SIP Enablement Server (SES) – They have advanced SIP telephony features in this mode. In Normal Mode SAS ignores any registration request from SIP Phones. – It monitors the availability of SES using OPTIONS method – Monitors availability of the proxies, taking action to preserve service when network or equipment conditions affect availability. – Selects the highest-priority available proxy. – Automatically determines and adapts to the capabilities supported by the available call controller reachable through the active proxy. In case of Emergency (when the SIP Enablement Server (SES) is not responding), SAS starts accepting registration request from the SIP phones. 96xx SIP phones will register to SAS as soon as they find that they cant reach SES. – They have basic SIP features in this mode

EMEA Techshare 2009 The Future Begins 45 AudioCodes Solution: Centralized IP-PBX Survivability Router Remote Office A IP Phone Media GW Router Headquarters IP Phone Media GW Corporate IP Cloud Router Remote Office B IP Phone Media GW PSTN Network Intra Branch Connectivity By SAS! Intra Branch Connectivity By SAS! PSTN Breakout Comm Mgr SES

EMEA Techshare 2009 The Future Begins 46 IP Network PSTN IP Communication Mgr. + SIP Enablement Server Enterprise IP-Phones Back Trunks To PSTN Normal Mode Emergency Mode UA Registration SIP How SAS works? UA Registration SAS as Redundant Proxy MediaPack 11X with FXS/FXO interfaces

EMEA Techshare 2009 The Future Begins 47 Order Process, Material Codes and Licensing Licensing process: RFA licenses needed for Communication Manager and SES. Use normal ordering and RFA licensing process. No additional licensing needed for AudioCode MP-11x devices

EMEA Techshare 2009 The Future Begins 48 Survivable SIP Gateways for Small Branches Features, Functions, Benefits: Lower cost small branch 2-10 user solution Eliminate inter-site telecom network charges with on-net calling, and leverage centralized trunking from HQ to further consolidate OPEX costs Leverage advanced calling features and UC applications to small branches Survivability built-in 96xx and SIP 3 rd party Gateways provides essential features and consistent user dialing in the event of WAN outages. Open, standards-based SIP Solution provides investment protection far into the future Avaya Communication Manager based Branch solutions fit all of your business needs. The new CM survivable SIP solution is a perfect fit for your very small branches

EMEA Techshare 2009 The Future Begins 49 With a Complementary Training Session TechShare Special Offer Visit our Booth to Register ! ! Join our special program for Avaya Partners Apply for your Free Survivable MP-114 Join our special program for Avaya Partners Apply for your Free Survivable MP-114 Thank You

EMEA Techshare 2009 The Future Begins Thank you

EMEA Techshare 2009 The Future Begins Backup Slides

EMEA Techshare 2009 The Future Begins 52 Sales Tools and Availability In ASD Configurator: Access in CM 5 Upgrades Configurator – AudioCodes Gateways shown in Media Gateways drop down list MP-114 2FXS/2FXO MP-118 4FXS/4FXO MP FXO – When selected configures appropriate CM/SES licenses and 96xx phones – Or these gateways can be added manually via SAP piece parts for NEW designs – Each MP-114/118 will require a single CM/SES universal license. Also each endpoint and trunk connection will require CM/SES universal licenses Optional Avaya / AudioCodes Day-2 Maintenance also in ASD under Maintenance configurator – Configure Product as stated above – Using the Maintenance configurator selection ASD will attach the corresponding M codes to the order. Orderable starting March 2, 2009 in Controlled Introduction Full GA starting May, 2009 CI = 96xx 2.4 firmware obtained from Phone Product Management

EMEA Techshare 2009 The Future Begins 53 Comparison between Cisco ISR and Avaya CM w/ Survivable SIP Gateway based solution CM with AudioCodes gatewaysCISCO ISR / SRST Customers can leverage their investments, applications and training in Avaya at the Core of the enterprise, and extend it down to small branches at a LOW CAPEX and TCO. If a customer does not have Cisco in the Core of their network, they will have to invest a significant amount of $, time and risk to change to Cisco. LOW CAPEX. Lower cost. An 8 port (4-FXS, 4FXO) gateway (MP-118) costs $822. HIGH CAPEX. $3400 to voice enable a 2811 router. HIGHER VOICE AVAILABILITY. No Single point of failure. Voice runs on a separate gateway. ISR is single point of failure. Any router upgrade/issue means no voice for that branch LOW OPEX. Easy to configure and manage. Centralized management of these gateways HIGH OPEX. Difficult to configure. CLI based. Limited centralized management capabilities

EMEA Techshare 2009 The Future Begins 54 Normal vs Survivable Features – 1 Feature Available during normal operation with CM? Available during failover operation with a generic SIP proxy/gateway? Make callYes Receive callYes Call holdYes Consultative holdYes Ad hoc conferencingYes, up to six partiesYes, up to three parties Last party drop.Yes Forward all my calls / SACYes Forward my calls when busy or no answerYes Attended call transferYes Unattended call transferYes Hunt groupsYesDepends on local proxy capabilities Inbound call managementYes (CM COR)Depends on local proxy capabilities Outbound call managementYes (CM COR)Depends on local proxy capabilities Calling party blockYesNo Calling party unblockYesNo Call parkYesNo Call unparkYesNo

EMEA Techshare 2009 The Future Begins 55 Normal vs Survivable Features – 2 Feature Available during normal operation with CM? Available during failover operation with a generic SIP proxy/gateway? Call pickupYesNo Directed call pickupYesNo Extended call pickupYesNo Priority CallYesNo Auto callbackYesNo Malicious Call TraceYesNo Malicious Call Trace CancelYesNo EC500 on/offYesNo Transfer to voic YesNo Whisper PageYesNo Recording voice call to messagingYesNo Bridge line and call appearancesYesNo Extend-callYesNo Hold recallYesNo Transfer recallYesNo Busy Indicator.YesOne-button dial yes, busy indicator, no. Message Waiting IndicatorYesNo

EMEA Techshare 2009 The Future Begins 56 Communication Manager Branch Solutions at a Glance

EMEA Techshare 2009 The Future Begins 57 Communication Manager Branch Solutions at a Glance

EMEA Techshare 2009 The Future Begins 58 Communication Manager Branch Solutions at a Glance

EMEA Techshare 2009 The Future Begins 59 Communication Manager Branch Solutions at a Glance Communication Manager Software – all hardware is additional CM Branch Edition 2.0 CM 5.2 Std or EE Edition with H.248 Gateways CM 5.2 Std or EE with SIP survivable gateways Survivability Options Embedded local call control SIPPING 19 Unified Communications EC500/Softphone Full UC All inclusive Dial Plan Management See later slides for definitions Requires changes in SES, CM and AudioCodes Historical Reporting (CDR) No buffering in survivability mode Remote Monitoring and Alarming Options Support and Maintenance: SS, SS+U, Hardware Live Operator/Attendant Console

EMEA Techshare 2009 The Future Begins 60 Business Partner Authorization Avaya Business Partners must be ECG authorized – Communication Manager – SIP Enablement Services (SES) + a 2 Hour joint Avaya/AudioCodes Webinar and Avaya University Assessment Course on the CM SIP Gateways solution. – AVA01134WEN: CM with AudioCodes Gateway. BusinessPartners must also attend the AudioCodes Media Pack 11x Hands- on training (see details in next course).

EMEA Techshare 2009 The Future Begins 61 AudioCodes CPE SIP I Training Highly recommended! Course: Hands-on, technical instruction covering installation, configuration, maintenance, troubleshooting and administration of AudioCodes equipment. At AudioCodes facility Products: MediaPack 11X Background: Installation and Configuration of AudioCodes equipment using various management methods Operation and Maintenance of AudioCodes equipment (Performing backups, version updating, configuration changes, etc.) Conducting basic interoperability and support services Troubleshooting and Debugging of AudioCodes equipment General Objectives: The trainee will be able to perform configuration, installation and administration of the MediaPack 11x gateway. The trainee will be able to troubleshoot and correct gateway and voice network problems

EMEA Techshare 2009 The Future Begins 62 CM survivable SIP Gateways Resources Technical Transfer materials located on ASC Tech Transfer site. – 8/C /SN /SN /C /SN /SN

EMEA Techshare 2009 The Future Begins 63 CM survivable SIP Gateways Application Notes Avaya Communication Manager Survivable SIP Gateway Solution using the AudioCodes MP-114 in a Distributed Trunking Configuration – Issue 1.0 – Avaya Communication Manager Survivable SIP Gateway Solution using the AudioCodes MP-114 in a Centralized Trunking Configuration – Issue 1.0 – x x NOTE: – Fax testing and TLS certificates completing testing by May 2 nd and added to the application notes

EMEA Techshare 2009 The Future Begins 64 CM survivable SIP Gateways Other Resources Coming in April: Customer Presentation, Offer Sheet, ROI/TCO tools, Documentation Will be located on the Intelligent Branch Solutions Page

EMEA Techshare 2009 The Future Begins 65 Services Day 2 Offer Joint Avaya/AudioCodes Maintenance – Avaya will take initial calls for AudioCodes MP-11x issues, and facilitate with T3/T4 at AudioCodes for problem identification and resolution as necessary – The Services support for the solution is a 24x7 Remote Support with Advanced Parts Replacement offer – The AudioCodes offer includes 24x7 Premium Support, patches, maintenance releases, standard HW warranty and major version release – Any and all Avaya maintenance support is remote and no on-site dispatch activity is included and will be billable. Product Support is not covered by any existing SLAs. Customer responsible for backups

EMEA Techshare 2009 The Future Begins 66 Customer Case Study Retail Solution Challenge Disparate end-of-life key systems Lost customer calls, poor call experiences High cost of maintaining local stores Solution Communication Manager Branch Edition Efficient centralized management Consistent local announcements, routing Business user productivity, easy migration Results Up to $15k savings per store Rapid cookie-cutter rollouts, self install Increased reliability, IT visibility, backups Communication Manager Branch Edition serves the organization extremely well from the operations, marketing, and management perspectives. We feel it is a very solid investment that will continue to open up new opportunities for many years to come. Rick Farrar VP Information Technology

EMEA Techshare 2009 The Future Begins 67 © 2008 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Data Center Hubs, HQ and regional offices: Avaya CM and Contact Center Stores: CM Branch Edition (fka Distributed Office), WiFi phones Enterprise-wide solution, competitive advantage, increased sales revenues, improved operational efficiencies and in- store consumer experience. Easy to manage and deploy Centralized Management Lower TCO Solution 300 stores in Canada, 10 regional hubs, and HQ with Call Center Deliver an enterprise-wide IP Telephony Platform Update legacy Nortel systems Address mobility/wireless in stores (30-40% of phones are wireless) Concerned with competitors gaining competitive advantage with IPT. Explore new business opportunities leveraging CRM tools Business Challenge Large Retailer improves customer service and operational efficiency

EMEA Techshare 2009 The Future Begins 68 What Customers and Press are saying …a new solution from Avaya piqued my interest. This truly is a new solution, rather than a new product. Bottom line: Retailers and service-type organizations should consider this solution as a way to improve customer service and revenue. The Avaya Communication Manager Branch Edition product was an easy to deploy scalable small office telephone system. …extremely reliable and simple to manage; while the end user found the telephone interface to be very user friendly. This system is a great complement to Avaya's core IP phone systems. - Joseph McGlyn, IT Manager. Communication Manager Branch Edition also serves the organization extremely well from the operations, marketing, and management perspectives. We feel it is a very solid investment that will continue to open up new opportunities for many years to come. - Rick Farrar, Vice President of Information Technology

EMEA Techshare 2009 The Future Begins 69 CMBE - Technical Documentation Overview: – Documentation Map – Overview – Unleash the full potential – Feature Description Implementation: – Design and Implementation Guide – i120 Installation Quick Start – G450 Media Gateway Installation Quick Start – Installation, Configuration, Troubleshooting, and Programmers Reference for CTI Configuration: – SIP Enablement Services Edge 5. x – Configuration Guide Online Help: – Device Manager – Central Manager Maintenance and Troubleshooting Job Aids: – Creating Profiles – Profile Manager – Adding and Distributing Auto Attendants – Unicode Support – Upgrading to Release 2.0

EMEA Techshare 2009 The Future Begins 70 CMBE - Training Sales and Design – Part of Communication Manager Edition training. – Selling Communication Manager Branch Edition Technical Training to be available on Avaya University – ATC00021IEN - Essential CMBE for Business Partners (Instructor Led) – ATC00020IEN - Advanced CMBE for Business Partners 2.0 (Instructor Led) – ATC00100IEN - Avaya Communication Manager Branch Edition 2.0 Implementation (Instructor Led) – AVA00949WEN - Avaya Communication Manager Branch Edition 2.0 – Overview (Web Based) – AVA00952WEN - Avaya Communication Manager Branch Edition Basic Implementation and Administration (Web Based) – AVA00953WENAvaya Communication Manager Branch Edition Advanced Implementation and Administration (Web Based)