EMEA Techshare 2009 The Future Begins Technical Operations & Enablement Peter Polizzi Sr. Director, Worldwide Channel Technical Operations.

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EMEA Techshare 2009 The Future Begins Technical Operations & Enablement Peter Polizzi Sr. Director, Worldwide Channel Technical Operations

EMEA Techshare 2009 The Future Begins What You Can Expect From Us... Commitment to Enable You to WIN! Primary Focus – Revenue and Collective Market Share Growth Increased Investment in Developing Our Channel Technical Ecosystem Relentless Focus on Ease of Doing Business Better Coordination/Alignment in Supporting Technical Sales and Product Deployments

EMEA Techshare 2009 The Future Begins 3 TechKnowledge Investments Wide & Solution Based IntuitiveOptimizedInteractive Multi-Lingual Take the Now column out. Lets just go with what is new

EMEA Techshare 2009 The Future Begins New Channel Programs GRIP: Global Requirements Integration Process Designing the future for our mutual success Usability Feature / Function Performance Service-Ability (implement / configure / maintain) Exclusive global membership Working towards a Global Tech Advisory Council Early Adopter Program New product BETA program Demo Avaya & Try Avaya (2.0) Consolidation of all disparate trial / demo programs DevConnect 2.0 Enhanced value for our Independent Software Developer market

EMEA Techshare 2009 The Future Begins Synchronized Partnership Commitment to Channel Centric Go-to-Market Coverage Enhanced Design Support Technical Account Services available to you Technical Community in Development Central Technical Sales Enablement Dashboard Enhanced Solutions Labs More Access More Tools More Technology Education Technical Support Competitive Playbooks Best Practices/ Case Studies Coverage Interactive Community Technical Account Design Support

EMEA Techshare 2009 The Future Begins What We Expect From You Commitment to Aligning on Growing Market Opportunities Investment in Developing Your Avaya Capability Commitment to Grow our Collective Market Share and Growth Engagement As We Take This Journey Communicate, Communicate, Communicate Never Win Alone!

EMEA Techshare 2009 The Future Begins