Agenda ENTERPRISE MOBILITY INDUSTRY DRIVERS SOLUTIONS OVERVIEW CASE STUDIES

The Life of a Product Raw Materials Customer Suppliers Manufacturing RetailDistribution Field Service Field Sales

-2005 It Works Phase It Scales Phase Its Critical Phase Its Integrated Phase 4 The Mobility Evolution Its Transparent Phase 5

Mobile Application interest Utilities & Telcos Manufacturing Retail & Wholesale Source: Forresters Business Technographics May 2005 Base: 653 European and US enterprise decision-makers

What is needed for broader enterprise adoption? Price EnterpriseConsumer Convergence Rugged Handheld PDA Vertical/Industrial

Industries Field Service Field Sales Utilities Facility Management Telecom Consumer Goods / DSD High Tech Sales Pharma Sales Automotive High Tech Food and Beverage Manufacturing

Mobility Processes in Utilities Service Asset Management Break and Fix Service Preventive Maintenance Meter Reading and Installation Travel Expenses Field Security Travel Expenses Invoice Collection and deconnect Sales Upsell of new products Cross sell Marketing Customer Surveys Competitive information collection Field Campaigns – Sign up customers Logistics Service Inventory and Spare Parts Inventory Sales ´Logistics Marketing Service

Ceske Energeticke Zavody – Eon Czech The CEZ Group is the biggest electricity producer in the Czech Republic Challenge CEZ Group looked for a new strategic handheld for their Meter Readers in Czech. Solution The MC-70 with EDGE/GPRS connectivity Competitive Advantage Delivered Proven TCO against consumer devices offered for free from T-Mobile. The MC-70 Service from the Start package Wide range of accessories like car kit, RFID reader and GPS Meter Reading and Field Service

Shell Pipeline Company Challenge 300 technicians doing inspection and repair of Gas Pipelines, covering miles of pipes in 2 weeks Solution SAP, Symbol 8100 Isafe Competitive Advantage Delivered 80% less paper in the business 3 hours/person/week saved by eliminating paperwork 6 hours/person/week data entry More time spent inspecting pipe Faster access to critical data Improved data integrity Streamline Inspection and Repair of Gas Pipelines

IBM Field Services Business Need 1. Product Life Cycle disruption Reduce failures / costs of PDAs 2. Reduce failures/Avoidance of Downtime of Technicians 3.Capitalize/Control Company funded Voice (cell phones). Key Mobility Features Real-time Connectivity over numerous carriers Integration and Ease of /PIM services Dispatch and Scheduling, Work Order Management ROI Factors Quantifiable Lower Costs Visible Increased Revenue Unit Deployment: Germany, Austria, Switzerland, UK, France, Belgium, Netherlands

MC70 Defining Features Rugged Enterprise Digital Assistant (EDA) Targeting traditional vertical applications Focused on field force automation, T&L, retail and healthcare markets Ubiquitous connectivity First PAN/LAN/WAN in the EDA category Converged voice and data (Voice over WLAN/WWAN) Symbol Advantage Integrated and advanced data capture options Keyboard input and scanning options Large ¼ VGA color LCD for indoor/outdoor environments Robust manageability and optimized voice quality Multiple battery options to meet the needs of the mobile worker

SUPPLY CHAIN STRATEGY Aligning Supply & Demand Globalization of Suppliers The Dell Effect EXTERNAL COMPLIANCE Employee Health & Safety Environmental Safety & Waste issues Sarbanes Oxley INTERNAL COMPLIANCE Employee Satisfaction Quality Management Systems USER ACCEPTANCE Blackberry, Smart Phone iPod, Media Centre Manufacturing Industry Drivers Top Industry Drivers

Major Delivery Benefits in Ice Cream, Snack, Water Supply Chain Benefits: Enterprise Wide Supply Chain Selection Single, Global Account Management Team Superior Technology and Roadmap Increase productivity with advanced technology Improve distribution and service Thousands across Enterprise & Globe 2006 Signed Global Agreement DSD, Full Service, Warehouse

Latest Technology for the Wearhouse Wearable Vehicle Mount Wireless Switch

Mobility Can Help Drive Sales Force Automation Adoption Make me more productive 83% If you could perform sales-related tasks on your PDA, this would … Improve customer satisfaction Accelerate the sales process Increase revenues 59% 52% 90% of sales reps said they would use their SFA system more if they had handheld mobile access. 90% of sales reps said the ability to update customer information via a PDA would lead to better quality of data for sales management 91% of sales management believe mobile enterprise software on PDAs will become an important sales tool for their organization. Source: AvantGo Sales Management & Field Sales Representative Survey

Delivery Benefits Survey tools Merchandising Order Taking on Terminal Order Taking Category Management (district supervisor FC) Shelf Online Order 25% More Visits Per Day ! MANUFACTURING : DSD Beverage – Coke Cola Route Delivery Management

Enterprise Mobility Challenges How do I get this new device to work? How can I rapidly deploy 20,000 devices? How do I centrally configure my networks? Is my connection secure? One of our devices has been reported lost; can I disable it? What are the connectivity holes in my network? Why is my network so slow? How do I apply OS patches/application updates? Why is my device acting weird? Why arent my batteries lasting long enough? Can I obtain the reports I need? Deploy Manage Support Rapid out-of-the-box mobile device deployment Rapid WLAN infrastructure deployment/templates Robust security mechanisms Centralized software provisioning Mobile device and WLAN monitoring and performance information Remote control Device lockdown Reporting

Server Software for Network & Device Management Mobility Services Platform Mobility Services Agents Non-stop Appliance Configurations Central Management Console Monitoring & Troubleshooting Provisioning & Configuration Analysis and Correlation Extensible Architecture Device-Resident Management Software Execution of Device provisioning Status monitoring (battery, RF, CPU, etc.) Forwarding of Data to Mobility Services Platform MSP Main Components / Enablers Device Agents SNMP Agents Future Agents

Executive expectations from Mobile Initiatives Percentage of Executives with Expectations and or Experience with mobile / wireless ROI. Top 8 responses: Source: Optimize Researchs Mobile Technologies survey of 100 business professionals

-2005 It Works Phase It Scales Phase Its Critical Phase Its Integrated Phase 4 The Mobility Evolution Its Transparent Phase 5

Thank you Q & A