The right asset. In the right place. At the right time. TR1033 Mobile Printer Service 2010 Required course for Mobile ZASP Certification Zebra Confidential 1 Please make sure all mobiles are switched off Feel free to ask any questions during the training course

Mobile ZASP Certification Practical Workshop Completion RW Series Repair Workshops QL Series Repair Workshops Unit Test QL420+ & RW420 Series Completion MZ Series Repair Workshops Configuration Lab with Label Vista 3.5 Instructor sign off (Pass / Fail) Zebra Confidential 2

3 1/ Course Agenda Day Format Introductions & Logistics 09:10Overview of Mobile Printer Range 09:20Working with Zebra, parts I, II, III 10:15RW Series Overview & Repair Workshop 11:00 Coffee Break 11:15QL Plus Series Mobile Printer Overview & Repair Workshop 12:00Lunch 13:00 Unit Test & Calibration (QL420+ & RW420) Lab 14:30Break 3

Zebra Confidential 4 1/ Course Agenda Day Format (continued) 14:45Label Vista Install and Configuration Lab 15:30Zebra Net Bridge Install and Configuration Lab 16:15 Course Review – Final Q & A 16:30Open Lab 17:30Course End 4

Introduction &Logistics Zebra Confidential 5 Your trainerDelegatesWhat skills you have?What skills you wish to develop?

MOBILE ZASP CERTIFICATION TRAINING Mobile Printer Overview Zebra Confidential 6

7 Overview: Zebra Printer Range

Zebra Confidential 8 Mobile: including RW Series, QL Series, & MZ Series New: Waiting Maintenance Manuals – Launched P4T & EM220

The right asset. In the right place. At the right time. Working with Zebra Part 1: Ordering Spare Parts Zebra Confidential 9

Ordering Spare Parts 10 Finding a Distributor To find a Distributor, go to (fig a), navigate to the Gold landing page are called How to Buy and then under the Find Zebra Products select Distributors (fig b) and follow the wizard to locate an appropriate partner (fig c). To find a Distributor, go to (fig a), navigate to the Gold landing page are called How to Buy and then under the Find Zebra Products select Distributors (fig b) and follow the wizard to locate an appropriate partner (fig c). Fig b Fig c Fig a Zebra Confidential

Ordering Spare Parts 11 Finding a ZASP/IZASP Finding a Distributor To find your ZASP/IZASP start again from (fig a), navigate to the Gold landing page area calledHow to Buy and then under Find Zebra Products select Authorised Service Providers (fig b), complete the wizard (fig c), and contact your preferred ZASP or IZASP. Fig a Fig b Fig c Zebra Confidential

The right asset. In the right place. At the right time. Working with Zebra Part 2: Warranty & RMA Processes 12 Zebra Confidential

Part 2: Warranty & RMA Processes 13 Product Warranty (Repair & Replace) ProductTimeframe ZebraNet® Print Servers & Batteries12 Months Barcode Parts:Printers, Chargers, Power Supplies, Hardware Keys, Media, Ribbon 12 Months Printheads6 Months Spare Parts3 Months Accessories1 Month Zebra Confidential

Part 2: Warranty & RMA Processes 14 Repair Warranty 90 days from Shipment 6 Months for Printhead Installation (Fitted by ZASE) 90 Days for Batteries (date of purchase) Zebra Confidential

Part 2: Warranty & RMA Processes ITEMTIME FRAMESEND TO PrintersWithin 12 monthsZebra / IZASP Zebra PrintserverWithin 36 monthsIZASP Printer Spare PartsWithin 3 monthsSupplier of spare parts BatteriesWithin 3 monthsSupplier of battery Chargers/Power UnitsWithin 12 monthsSupplier of product Hardware KeysWithin 12 monthsSupplier of key Media/RibbonWithin 12 monthsSupplier of media AccessoriesWithin 1 monthSupplier of accessories PrintheadsWithin 6 months of installed dateZASP who installed printhead subject to warranty inspection 15 Guidelines to Claiming Your Warranty Zebra Confidential

Part 2: Warranty & RMA Processes 16 Zebra Confidential

Part 2: Warranty & RMA Processes 17 Zebra Confidential

The right asset. In the right place. At the right time. Working with Zebra Part 3: Gaining Technical Support 18 Zebra Confidential

Part 3: Technical Support 19 Zebra Confidential

20 TSEurope Back Document & File Library Frequently Updated Documents Accessible by all 24/7 Full List Certificates & Bulletins Manuals & Cables Parts & Price Lists Part 3: Technical Support – Back Zebra Confidential

21 User is asked to fill in the correct text field, then progress to next screen. Back is simple to use. Just send an to and using the text you have specified in the subject field you will be sent back the relevant documents. Using Back you can access a constantly maintained library of manuals and other useful technical documents. Containing over 1600 files, the library is available any time of the day or Part 3: Technical Support – Back Zebra Confidential

22 Back is simple to use. Just send an to and using the text you have specified in the subject field you will be sent back the relevant documents. Using Back you can access a constantly maintained library of manuals and other useful technical documents. Containing over 1600 files, the library is available any time of the day or Part 3: Technical Support – Back User is asked to fill in the correct text field, then progress to next screen. Zebra Confidential

23 Part 3: Technical Support – Back Zebra Confidential

24 Part 3: Technical Support – Back Zebra Confidential

25 Part 3: Technical Support – Back Zebra Confidential

26 Part 3: Technical Support – Back User is able to scroll around the technical bulletins document to explore what is contained. Zebra Confidential

27 Part 3: Technical Support – KnowledgeBase The Knowledge Base is a resource on the Zebra website containing detailed technical information about all the Zebra products. These resources are freely available and can be accessed by anyone. Zebra Confidential

28 Part 3: Technical Support – KnowledgeBase Zebra Confidential

29 Part 3: Technical Support – KnowledgeBase Zebra Confidential

30 Part 3: Technical Support – KnowledgeBase Zebra Confidential

31 Part 3: Technical Support – KnowledgeBase Zebra Confidential

32 Part 3: Technical Support – iSupport If you are unable to find a solution to a technical problem using any of the three previous methods then you can use iSupport case logging to give you a direct answer to your specific technical problem. Zebra Confidential

33 Part 3: Technical Support – iSupport Zebra Confidential

The right asset. In the right place. At the right time. Mobile ZASP Certification Training RW Series Mobiles Zebra Confidential 34

Overview: Zebra Printer Range Zebra Confidential 35 Mobile: including RW 420, QL Series, MZ Series & Cameo for legacy

The right asset. In the right place. At the right time. RW SERIES Repair Workshop Zebra Confidential 36

The right asset. In the right place. At the right time. Mobile ZASP Certification Training QL Plus Series Mobiles Zebra Confidential 37

Overview: Zebra Printer Range Zebra Confidential 38 Mobile: including RW 420, QL Series, MZ Series & Cameo for legacy

The right asset. In the right place. At the right time. QL Plus SERIES Repair Workshop Zebra Confidential 39

The right asset. In the right place. At the right time. Mobile ZASP Training & Certification Unit Test Software Zebra Confidential 40

Unit Test Unit test is software which is used with the QL and RW range of mobile printers and is used to do the following: Test and calibrate all the sensors of the printer. This includes the bar sensor, gap sensor, peel sensor, media width sensor and head open sensor. Test the communication ports of the printer. This includes the serial port and the USB port. Test the LCD and keypad. Test the print quality of the printer and the printhead. Unit test also sets and verifies the serial number of the printer and sets all the other parameters of the printer. Unit test is an essential piece of software when replacing the MLB of a printer. Zebra Confidential 41

Unit Test Please ensure you have all of the following for this training: Latest version of Unit test downloaded and installed. A QL printer with a fully charged battery. (Preferably a QL420+) Printed instructions. Grey & white calibration swatches. (P/N: AA & AA ) Zebra Confidential 42

Unit Test Media width sense test fixtures. (P/N: AF , AF , AF & AF ) Serial and USB cables. (P/N: BL & AT ) Zebra Confidential 43

Unit Test Connect the serial cable to the serial port (com1) of the computer. Connect the USB cable to the USB port of the computer. Zebra Confidential 44

Unit Test Ensure there are no Zebra printer drivers loaded in windows as this may prevent unit test from communicating with the printer. If any Zebra printer drivers are loaded please delete them. Also make sure there are no other applications running which use the serial com ports as this may also prevent unit test from communicating with the printer. Zebra Confidential 45

Unit Test Load media into the printer and print a configuration label by pressing and holding the feed button then press and release the power button and keep the feed button pressed. When printing starts release the feed button. Connect the serial cable to the serial port of the printer. Check the baud rate of the printer on the configuration label. Zebra Confidential 46

Unit Test Run unit test. Click on options and then baud rate and set the printer baud rate to the same the baud rate printed on the configuration label. In this example the baud rate of the printer is bps. Then click on ok. Zebra Confidential 47

Unit Test Click on options and then ports and check the Printer Port is set to Com1. Then click on ok. Zebra Confidential 48

Unit Test In this example we will be testing a QL420 printer using unit test. Select Unit Test (QL Series) by clicking on option 4. A window will then appear asking to check the printer is connected, click on ok. Zebra Confidential 49

Unit Test Type in your name and then click on Ok. Zebra Confidential 50

Unit Test Scan or type in the serial number of the printer. Zebra Confidential 51

Unit Test The serial number and CSD/PCC number can be found on the back of the printer. Zebra Confidential 52

Unit Test Scan or type in the CSD number and then click on continue. A window showing the entered CSD number will then appear. Click on Ok. Zebra Confidential 53

Unit Test Unit test will automatically set the default printer settings based on the CSD number that was entered. Ensure the options are correct then click on Continue. Zebra Confidential 54

The Media Sensor Test calibrates the media width sensor of the printer. Remove the media and bring end-caps to rest position as shown. Then click on Test. Unit Test Zebra Confidential 55

Unit Test When prompted insert AF (2 media width sense fixture) into the printer as shown and click on Ok. Zebra Confidential 56

Unit Test Then when prompted remove AF and place AF (4 media width sense fixture) into the printer as shown. Then click on Ok. Zebra Confidential 57

Unit Test After a short time unit test will show the Media sense reading. Click on Ok. Zebra Confidential 58

Unit Test Unit test should then show Pass calibration. Click on Ok. If unit test fails calibration then the media width sensor may be faulty. Zebra Confidential 59

Unit Test Bar Sensor Calibration calibrates the bar sensor of the printer. Zebra Confidential 60

Unit Test Insert the grey test swatch (p/n AA ) as shown below and close the media cover and latch. Then click on Test. Zebra Confidential 61

Unit Test Unit test will then calibrate the bar sensor. Once the calibration process has completed click on ok to verify calibration. Zebra Confidential 62

Unit Test When calibration has been verified remove the swatch from the printer. Then click on ok to continue. If calibration fails the bar sensor may be faulty. Zebra Confidential 63

Unit Test Peeler Sensor Calibration calibrates the peel sensor of the printer. Zebra Confidential 64

Unit Test Close media cover and latch (no media loaded at this point). Stand printer on end (as shown below) Slightly insert the grey test swatch above the peel bar and below the tear bar (and peel sensor) as shown below. The swatch will push approx 2mm into the media exit slot. Then click on test. Zebra Confidential 65

Unit Test Unit test will then calibrate the peel sensor. Once the calibration process has completed click on ok to verify calibration. Zebra Confidential 66

Unit Test When calibration has been verified remove the swatch from the printer. Then click on ok to continue. If calibration fails the peel sensor may be faulty. Zebra Confidential 67

Unit Test Gap Sensor Calibration calibrates the gap sensor of the printer. Zebra Confidential 68

Unit Test Insert the white test swatch (p/n AA ) as shown below and close the media cover and latch. Then click on Test. Zebra Confidential 69

Unit Test Unit test will then calibrate the gap sensor. Once the calibration process has completed click on ok to verify calibration. Zebra Confidential 70

Unit Test When calibration has been verified remove the swatch from the printer and load gap media as shown below. Close the media cover and latch. Then click on ok to continue. If calibration fails the gap sensor may be faulty. Zebra Confidential 71

Unit Test Test labels will then be printed. If the labels have been printed correctly click on ok. Zebra Confidential 72

Unit Test Peeler sensor test will test the operation of the printer in peel mode Open the latch and open the peeler bar of the printer as shown below. Zebra Confidential 73

Unit Test Make sure only a small part of the backing is loaded inside the printer and then close the latch leaving the backing under then peeler bar as shown below. When the latch is closed the printer may feed to the start of the next label. Stand printer on end and click on continue. Zebra Confidential 74

Unit Test Unit test will then printer test labels. When the first label has printed the second label will not be printed until the first label has been removed. Repeat this for the second and third label. Once the test has been completed click yes. Zebra Confidential 75

Unit Test This test will determine if the unit has an issue printing on tag stock. Load tag media (or bar media) into the printer and click continue. Zebra Confidential 76

Unit Test After the printer has printed the first label scan the barcode of the label and the printer will then print the next label. Repeat this for the second and third label. Zebra Confidential 77

Unit Test After the third label has been printed and scanned click on continue. If continue is not pressed within approx 30 seconds unit test will time out and will only give the option to exit. Zebra Confidential 78

Unit Test Non S-Series test verifies that the compatibility switch is set to the normal position. Click on next to start the test. Zebra Confidential 79

Unit Test After the test the printer will feed a label. Click next to continue. If the test fails check SW1 of the MLB is set to the correct position. Zebra Confidential 80

Unit Test Open the printhead latch, ensure the beeper sounds and the media cover open icon is displayed on the LCD. Close the latch and unit test will proceed to the next screen. This test is time critical and each step must be performed within 10 seconds. Zebra Confidential 81

Unit Test Unit test will automatically verify all the unit parameters to ensure they are set to the proper value. After verification the software will automatically move to the next screen. Zebra Confidential 82

Unit Test Soft Power-down test will then be performed. Wait for the printer to power on and then click ok. Unit test will then proceed to the next screen. Zebra Confidential 83

Unit Test Power ON/OFF key test will test the on/off key functions correctly. Press the on/off key to power on the printer. Zebra Confidential 84

Unit Test Press the on/off to power off the printer. Then click on ok. Zebra Confidential 85

Unit Test USB port test tests the usb port. Disconnect the serial cable and connect the usb cable. Zebra Confidential 86

Unit Test When the Found New Hardware window appears click on cancel. Then click start on unit test. Zebra Confidential 87

Unit Test Test labels will then be printed via the usb port. Disconnect the usb cable and reconnect the serial cable. Click continue. Zebra Confidential 88

Unit Test Display test tests that the LCD is functioning correctly. Click on ok. Zebra Confidential 89

Unit Test The LCD should be filled with black boxes as shown below. Click ok to continue. Zebra Confidential 90

Unit Test Next click on continue. Zebra Confidential 91

Unit Test The LCD will then display a number. Type the number on the display in the box and click continue. Zebra Confidential 92

Unit Test Click on ok to continue. Zebra Confidential 93

Unit Test Click on continue. Zebra Confidential 94

Unit Test Unit test will prompt you to select whether or not a Life Test is to be performed. Click on yes. Zebra Confidential 95

Unit Test A label will then be printed to verify the printer has passed testing. Make sure a fully charged battery is installed then click on continue. 96

Unit Test A pre-defined number of life test patterns to exercise the printer and determine if the battery under test is maintaining a proper charge. Zebra Confidential 97

Unit Test Zebra Confidential 98 Testing of the printer is now complete

The right asset. In the right place. At the right time. Questions? Zebra Confidential 99

The right asset. In the right place. At the right time. Mobile ZASP Certification Training MZ Series Mobiles Zebra Confidential 100

Overview: Zebra Printer Range Zebra Confidential 101 Mobile: including RW 420, QL Series, MZ Series & Cameo for legacy Virtual Tour MZ-Series

The right asset. In the right place. At the right time. MZ Series Repair Workshop Zebra Confidential 102

The right asset. In the right place. At the right time. Label Vista 3.50 Installation Workshop Zebra Confidential 103

The right asset. In the right place. At the right time. ZebraDesignerPro Installation Workshop Zebra Confidential 104

The right asset. In the right place. At the right time / Course Review / Q &A