Communication is the cement that binds organization together. It is a foundation upon which teamwork and good personal relationship are built. It provides the vital link between people and information. Communication with co-workers and supervisors in an organization will be a major determinant of how satisfied is ones work and with your work.
Definition: Communication is the transfer and understanding of meaning. Transfer Of Meaning Information or ideas have not been conveyed, communication has not taken place. Understanding of meaning: For communication to be successful the meaning must be imparted and understood.
It includes four major functions 1. Control 2. Motivation 3. Emotional 4. Informational
There are Several Elements Involved in transferring meaning from one person to other, Sender(Encoding) Message Medium Receiver(Decoding) Feedback
The various communication methods : 1. Feedback : How quickly can the receiver respond to the message 2. Complexity Capacity : Can the method effectively process complex messages 3. Breadth Potential : How many different messages can be transmitted using this method 4. Confidentially : Can communicators be reasonably sure their messages are received only by those intended 5. Encoding Ease : Can the sender easily and quickly use this channel 6. Decoding Ease : Can the receiver easily and quickly decode messages
7. Time-space Constraints : Do senders and receivers need to communicate at the same time and in the same space 8. Cost : How much does it cost to use this method 9. Interpersonal warmth : How well does this method convey interpersonal warmth 10. Formaltiy : Does this method have the needed amount of formality 11. Scanability : Does this method allow the message to be easily browsed or scanned for relevant information 12. Time Of Consumption : Does the sender or receiver exercise the most control over when the message is dealt with
Barriers to Communication : Filtering Emotions Information Overload Defensiveness Language National Culture
Using Feedback Simplifying Language Listening Actively Constraining Emotions Watching Nonverbal Cues
Formal Versus Informal Communication Formal Communication : Communication that takes place within prescribed organizational work arrangements. Informal Communication : Communication that is not defined by an organizations hierarchy.
Downward Communication It flows downward from a manager to employees. Upward Communication It flows upward from employees to managers. Lateral Communication It takes place among any employees on the same organizational level. Diagonal Communication It cuts across work areas and organizational levels.
The vertical and horizontal flows of organizational communication can be combined into a variety of patterns called communication networks. Types of Communication Networks Chain Communication flows according to the formal chain of command, both downward and upward. Wheel Communication flowing between a clearly identifiable and strong leaders and others in a work group or team. The leader serves as the hub through whom all communication passes. All-Channel Communication flows freely among all members of a work team.