1 © 2009 Avaya Inc. All rights reserved. Avaya – Confidential. Avaya + Microsoft Best of Breed Unified Communications Solutions. - презентация

1 1 © 2009 Avaya Inc. All rights reserved. Avaya – Confidential. Avaya + Microsoft Best of Breed Unified Communications Solutions

2 2 © 2009 Avaya Inc. All rights reserved. Agenda Todays Business User Avaya / Microsoft Overview Integrated solutions

3 3 © 2009 Avaya Inc. All rights reserved. Changing Environment Always On Ubiquitous Mobility 91% employees outside HQ Volume overload Device shelf life 12 months Web 2.0, Social Networking Complex Environments Green Incentives Security Concerns Inconsistent Coverage Bandwidth Demands Challenges of Todays Business User

4 4 © 2009 Avaya Inc. All rights reserved. Users Arent the Same It is about the User in the Context of their Work Accountant Insurance Agent Engineer Doctor Nurse Bank Clerk Sales Assistant Lawyer Teacher Financial Advisor Manager Cust. Service Agent Police Officer Fireman IT Director

5 5 © 2009 Avaya Inc. All rights reserved. And Where They Work Branch for Stores Resident Expert Healthcare Retail Government Financial Services Citizens Service Public Safety Voice Communicator Video Contact Center Branch Banking Collections

6 6 © 2009 Avaya Inc. All rights reserved. Designed for How People Work Home Agent Mobile Worker Small Business Worker Teleworker

7 7 © 2009 Avaya Inc. All rights reserved. Avaya Multi-Vendor Best of Breed UC Solutions Unified Messaging Audio, Video, Web Conferencing Mobility Speech Access IP Telephony, Presence Instant Messaging, Presence & PIM Web Conference Unified Communications Award Winning #1 Award Winning #1

8 8 © 2009 Avaya Inc. All rights reserved. Avaya + Microsoft Solution Overview Voice & Video Click-to-Call/ /IM Federated Phone/IM Presence Voice & Video Click-to-Call/ /IM Federated Phone/IM Presence Unified Messaging Outlook, TUI, Speech; Message Store Unified Messaging Outlook, TUI, Speech; Message Store Unified Conferencing Audio + Web; Conferencing Presence Click-to-conf/join/schedule Unified Conferencing Audio + Web; Conferencing Presence Click-to-conf/join/schedule Teleworker / Remote Optimized for working virtually; IM, Call Control, Speech Teleworker / Remote Optimized for working virtually; IM, Call Control, Speech +

9 9 © 2009 Avaya Inc. All rights reserved. Comprehensive Avaya / Microsoft UC Integrations* Application Enablement Services Intelligent Presence Server IP Softphone one-X Communicator one-X Portal one-X Mobile one-X Speech Meeting Exchange Directory Enabled Management Office Communications Server 2007 Live Communications Server 2005SharePoint Outlook Office Smart Tags Internet Explorer Active Directory Windows Mobile Exchange Modular Messaging Office Communicator Live Meeting Service Provider SIP Enablement Services Avaya Microsoft Legend Direct Integration Indirect one-X Deskphone * Mouse over integration lines in PowerPoint presentation mode to see functional description Live Meeting OCS IP Softphone for WM/PPC.NET IALXIA770

10 10 © 2009 Avaya Inc. All rights reserved. Voice & Video Click-to-Call/ /IM Federated Phone/IM Presence Voice & Video Click-to-Call/ /IM Federated Phone/IM Presence +

11 11 © 2009 Avaya Inc. All rights reserved. Enhanced Collaborative Communications Avaya Telephony & Microsoft Office Communicator Quicker, more intelligent access to colleagues / greater efficiency –Status info (presence) –Multiple modes of contact (IM, voice, ) –Tag contacts Avaya enabled telephony in OC –Click to Call in OC, SmartTags –Escalate IM to call –Phone & OC stay in synch –Presence is shared –Call Control - Hold, Transfer, etc. Optional Avaya feature tab with one-X ® Communicator

12 12 © 2009 Avaya Inc. All rights reserved. Federated Presence & Click-to-Call with Avaya Communication Manager

13 13 © 2009 Avaya Inc. All rights reserved. Tag a contact to be notified when your contact is off the phone

14 14 © 2009 Avaya Inc. All rights reserved. Ubiquitous Telephony Presence* IP Softphone one-X Deskphone TDM / Analog SIP/H.323 Office Cell Phone: Extension to Cellular / one-X Mobile Mobile Teleworker/ Remote VPN Remote IP Softphone one-X Communicator Microsoft Office Communicator * Provided the user is logged into Microsoft Office Communicator one-X Portal

15 15 © 2009 Avaya Inc. All rights reserved. Microsoft Presence federated to Avaya Applications via Intelligent Presence Server Avaya one-X ® CommunicatorAvaya one-X ® Portal OCS presence: Available Busy Off Line OCS presence: Available Busy Off Line Aggregated presence: Telephony + OCS today; more in future

16 16 © 2009 Avaya Inc. All rights reserved. Click-to-Communicate The Cornerstone Desktop Applications

17 17 © 2009 Avaya Inc. All rights reserved. Click-to-

18 18 © 2009 Avaya Inc. All rights reserved. Click-to-IM

19 19 © 2009 Avaya Inc. All rights reserved. Click-to-Call

20 20 © 2009 Avaya Inc. All rights reserved. Office Communicator

21 21 © 2009 Avaya Inc. All rights reserved. Office Communicator Supported by one-X Avaya tab from one-X Communicator

22 22 © 2009 Avaya Inc. All rights reserved. Office Communicator Supported by one-X call control with one-X Communicator/Portal Scott Alvarez

23 23 © 2009 Avaya Inc. All rights reserved. Scott Alvarez Office Communicator Supported by one-X manage/join multiple calls with one-X Communicator/Portal

24 24 © 2009 Avaya Inc. All rights reserved. Office Communicator Supported by one-X ad hoc conference calls with one-X Communicator/Portal Scott Alvarez

25 25 © 2009 Avaya Inc. All rights reserved. Office Communicator Supported by one-X access to full feature set with one-X Communicator Scott Alvarez

26 26 © 2009 Avaya Inc. All rights reserved. Office Communicator Supported by one-X access Modular Messaging with one-X Communicator/Portal Scott Alvarez

27 27 © 2009 Avaya Inc. All rights reserved. Office Communicator Supported by one-X access Meeting Exchange with one-X Communicator/Portal Scott Alvarez Alvarez, Scott (Scott)

28 28 © 2009 Avaya Inc. All rights reserved. Office Communicator Supported by one-X video as easy as a phone call with with one-X Communicator Mai, Susanne

29 29 © 2009 Avaya Inc. All rights reserved. Office Communicator Supported by one-X ad hoc video conferencing with one-X Communicator Conference 5

30 30 © 2009 Avaya Inc. All rights reserved. Avaya Phones can provide Always On access Enables use of IP phone with PDA like features Exchange ViewerCallendar Pop-Up Reminder with click-to-call

31 31 © 2009 Avaya Inc. All rights reserved. Teleworker / Remote Optimized for working virtually; IM, Call Control, Speech Teleworker / Remote Optimized for working virtually; IM, Call Control, Speech +

32 32 © 2009 Avaya Inc. All rights reserved. Desk Phone Office Worker Maintain enterprise identity/presence for all inbound/outbound calls Optimum voice quality & call control Call Control Voice My Desk Desk Phone Call Control Voice Visiting Desk WAN or LAN Enterprise Mobility User Optional

33 33 © 2009 Avaya Inc. All rights reserved. Teleworker / Remote Worker VoIP via PBX Call Control Voice Call Control Any PhonePC Call Control VoIP via PBX VPN Phone Virtual Office Remote Worker Hotel / Internet Only Teleworker Optional Maintain enterprise identity/presence for all inbound/outbound calls Optimum voice quality & call control

34 34 © 2009 Avaya Inc. All rights reserved. Mobility Solutions for Remote Workers Enterprise communications in the palm of your hand Avaya one-X ® Mobile –Visual Voice Mail, Call Logs, Call Routing, Dial through PBX –Single-Number, Single-Identity, Single-Voice Mail, Single-Telephony Presence –UC version supported on Windows Mobile 5 or 6, RIM, Palm, J2ME, iPhone –Telephony version supported on Windows Mobile 5 or 6, Symbian Microsoft Office Communicator Mobile –Enterprise IM/Presence –Supported on Windows Mobile 5 or 6, Nokia S40, Motorola Razr Avaya one-X ® Mobile Microsoft Office Communicator Mobile Device Level Unification split screen for illustration purposes only Customer Value Easier to reach and connect with colleagues One number access Lower cell phone bills Customer Value Easier to reach and connect with colleagues One number access Lower cell phone bills

35 35 © 2009 Avaya Inc. All rights reserved. Mobility Solutions for In-Building Workers Avaya IP Softphone for Windows Mobile In-building mobility solution Your desk phone on a PDA Voice over WiFi or designated telephone Enhanced accessibility Improved responsiveness HP Pocket PC Symbol MC70

36 36 © 2009 Avaya Inc. All rights reserved. Avaya one-X ® Speech Personal Assistant Effective Message, Calendar, and Contact Management Follow Me! …and have all your calls flexibly forwarded to you wherever you are. When am I free today? …keep track of your time wherever you are! Schedule a reminder. …and let yourself be called at any number and reminded, so you wont forget any of your tasks or appointments! Read my messages. …voic and/or . Filter by status or by sender. You can reply, forward, delete, … Send a message. …to a contact, to a voic mailbox or somebody within your corporate directory. Make a call. …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call! personal assistant that learns session based concatenated speech iterate between applications

37 37 © 2009 Avaya Inc. All rights reserved. Unified Messaging Outlook, TUI, Speech; Message Store Unified Messaging Outlook, TUI, Speech; Message Store +

38 38 © 2009 Avaya Inc. All rights reserved. Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange , voice mail, fax accessible simultaneously Flexible access enhances productivity –via touch-tone based menu –via Outlook –via browser –via speech Notification options support faster responses to customers & colleagues –MWI, Call Me, Find Me, Notify Me (Automatic & Caller Requested) –Message store options to meet enterprise needs –Exchange 2000, 2003, 2007 –Separate store for voice

39 39 © 2009 Avaya Inc. All rights reserved. Unified Messaging Topology Choices to Meet Enterprise Needs Telephone User Interface: Aria Serenade AUDIX Outlook Avaya one-X ® Speech Microsoft Exchange Unified Message Store Telephone User Interface: Aria Serenade AUDIX Outlook* Microsoft Exchange Modular Messaging Message Storage Server Avaya one-X ® Mobile Avaya one-X ® Speech *Standard or Restricted Add-In Unified Access

40 40 © 2009 Avaya Inc. All rights reserved. Modular Messaging Restricted Outlook Add-In We want unified messaging on the desktop but … –Implications for corporate governance –We dont want voice messages going beyond the enterprise The ProblemThe Solution Modular Messaging Restricted Outlook Add-In* –Separate Message Store –Send only to local/networked voice mail recipients –Restrict copy/move/save as –Delete voice mail cache –Permanent deletion of messages * English Only

41 41 © 2009 Avaya Inc. All rights reserved. Unified Conferencing Audio + Web; Conferencing Presence Click-to-conf/join/schedule Unified Conferencing Audio + Web; Conferencing Presence Click-to-conf/join/schedule +

42 42 © 2009 Avaya Inc. All rights reserved. Effective Group Collaboration: Avaya Meeting Exchange integrated to Outlook Meeting Efficiency Schedule Conferences in Outlook with access to key information & features Click-to-Join

43 43 © 2009 Avaya Inc. All rights reserved. Effective Group Collaboration: Avaya Meeting Exchange integrated to Office Communicator Click-to-Conference Conference Management

44 44 © 2009 Avaya Inc. All rights reserved. Unified Conferencing Microsoft Live Meeting integrated with Meeting Exchange –Live Meeting from Service Provider –Live Meeting from OCS Integrated audio controls in participant roster: –Mute individuals –Mute All –Lock Conference –Hang up participants –Add new participants –Dial out to add new participants Click to join Live Meeting from Outlook invitation

45 45 © 2009 Avaya Inc. All rights reserved. Avaya Unified Communications Leads to Improved Business Outcomes Productivity Speed & Execution Effectiveness & Efficiency Content and Context Customers Simplification Availability Responsiveness Collaboration Work Flow Decision Making Social Network Cost Collaborative & Mobile Expenses Customer control & retention Opportunity costs Unified Communications

46 46 © 2009 Avaya Inc. All rights reserved. 46 © 2009 Avaya Inc. All rights reserved.

47 47 © 2009 Avaya Inc. All rights reserved. Avaya/Microsoft Solution Summary Application Enablement Services Office Communications Server 2007 & Live Communications Server 2005: click-to-call & federated presence for Office Communicator, Outlook, SharePoint, SmartTags Windows Intelligent Presence Serverfederated OCS presence for one-X Portal / one-X Communicator Avaya one-X ® Communicator Avaya feature tab in OC for OCS; click-to-call from Outlook & Internet Explorer; click-to- /IM from one-X Communicator Avaya one-X ® Portal click-to- /IM; OCS presence; browser support for Internet Explorer Active Directory authentication & directory Avaya one-X ® Mobile mobile UC Client for Windows Mobile 5/6: call via PBX, call routing, visual voice mail, corporate directory access, unified call logs; Active Directory Avaya one-X ® Speech speech access to Exchange for , fax, voice messages, contacts, calendar, tasks; plus calling and conferencing, reminders, reach me; Active Directory Avaya one-X ® DeskphoneIP phone access to Exchange/Outlook , contacts, calendar Meeting Exchange Outlook conference scheduling and click-to-join; click-to-conference from OC, Live Meeting unified conferencing, Avaya Web Conferencing within Internet Explorer Modular Messaging Exchange unified voice/fax storage; Outlook plug-in; Internet Explorer thin client; Restricted Outlook option; Active Directory Traditional Voice MessagingWindows clients Directory Enabled ManagementActive Directory configuration synchronization

48 48 © 2009 Avaya Inc. All rights reserved. Avaya/Microsoft Solution Summary Office Communicator Office Communications Server Live Communications Server Application Enablement Services (click-to-call, federated presence to OC), Intelligent Presence Server (federated presence from OCS), IP Softphone/one-X Communicator (Avaya feature tab), one-X Communicator/Portal (click-to-IM), Meeting Exchange (click-to-conference) Exchange Server Modular Messaging (unified messaging), one-X Speech (personal assistant), one-X Desktphone (viewer, reminders); SIP Enablement Services (direct SIP support for Exchange UM) Outlook AES (click-to-call, federated presence), IP Softphone / one-X (click-to-call, screen pop), one-X (click-to- ), Meeting Exchange (scheduling, click-to- join), Modular Messaging (unified messaging, restricted client), IALX/770 IMAP4 SharePointApplication Enablement Services (click-to-call, federated presence) Live MeetingMeeting Exchange (unified conferencing) Internet Explorer one-X Portal (UC thin client), Modular Messaging (thin client), Avaya Web Conferencing (web conferencing), IP Softphone / one-X Communicator (click-to- call) Active Directory Directory Enabled Management, one-X Portal, Modular Messaging, one-X Speech, one-X Mobile Windows Mobile one-X Mobile (Mobile UC client for calling via PBX, call routing, visual voice mail, corporate directory access, unified call logs) IP Softphone for Windows Mobile (softphone for PDA).NETApplication Enablement Services application development platform Windows

49 49 © 2009 Avaya Inc. All rights reserved. one-X Portal Microsoft OCS Integration via Application Enablement Services one-X Deskphone VPN Remote IP Softphone TDM / AnalogH.323 Cell Phone: Extension to Cellular / one-X Mobile End Points uaCSTA (CSTA over SIP) Microsoft LCS 2005 or Microsoft OCS 2007 Avaya Communication Manager uaCSTA (CSTA over SIP) Avaya CTI AE Services 4.1 SIP/ SIMPLE Office Communicator one-X Communicator

50 50 © 2009 Avaya Inc. All rights reserved. Microsoft OCS Integration via Application Enablement Services with Avaya Tab one-X Deskphone VPN Remote IP Softphone TDM / AnalogH.323 Cell Phone: Extension to Cellular / one-X Mobile End Points uaCSTA (CSTA over SIP) Microsoft LCS 2005 or Microsoft OCS 2007 Avaya Communication Manager uaCSTA (CSTA over SIP) Avaya CTI AE Services 4.1 SIP/ SIMPLE Office Communicator Avaya protocol one-X Communicator XML based XBAP Over HTTP Shared Web Server one-X Communicator one-X Portal