Page 2 CONFIDENTIAL Details Get as much detail as possible Media Printer model Revision of firmware Revision of driver Type of operating system Type of Interface (USB, Ethernet) Name of application, version number If network »Type of network »Type of print server
Page 3 CONFIDENTIAL Printer state What type of cards and ribbon have been used ? Adhesive backed cards ? Clean? How often cleaned ? How was it cleaned ? (Describe the Process) Damage to or removal of parts Bent springs etc. ?
Page 4 CONFIDENTIAL Test Cards External Windows Testpage Communication Self Test General quality Customer designed
Page 5 CONFIDENTIAL Test Cards Gray Card Even Print Tone Wrinkle card Diagonal Lines
Page 6 CONFIDENTIAL Examples Examples of potential printing problems Ribbon synchronization Driver/Ribbon mismatch Color sensor is out of adjustment
Page 7 CONFIDENTIAL Examples Examples of potential printing problems Ribbon wrinkle Too much heat applied to ribbon Print head out of adjustment
Page 8 CONFIDENTIAL Examples Examples of potential printing problems Communication problems Bad port, cable or switchbox Length of cable
Page 9 CONFIDENTIAL Examples Examples of potential printing problems Green stripe on the beginning edge Bad ribbon supply clutch Ribbon take up power is out of spec. Calibrate Color Sensor
Page 10 CONFIDENTIAL Examples Examples of potential printing problems Color blocks print on sample and test cards Bad memory
Page 11 CONFIDENTIAL Examples Examples of potential printing problems Red, Green, Blue horizontal lines Bad stepper motor adjustment or belt.
Page 12 CONFIDENTIAL Examples Example of potential printing problems Wavy horizontal lines Bad printhead adjustment –Realign the head angle, Peel bar
Page 13 CONFIDENTIAL Print Heads Physical damage Bad pixel Light/Dark pixel Bad pixel Bad block (7 blocks) Gunk on head Settings Intensity / contrast Resistance changes Check sticker on the print head
Page 14 CONFIDENTIAL Ribbon Breaks Card stock? Ribbon loaded with power on? Clean Tear Leading edge of card? Trailing edge of card? Ragged tear Synchronization Heat settings Driver Printhead