EMEA Techshare 2009 The Future Begins Avaya Unified Communications An Update Dave OShaughnessy and Peter Kamm. - презентация

1 EMEA Techshare 2009 The Future Begins Avaya Unified Communications An Update Dave OShaughnessy and Peter Kamm

2 EMEA Techshare The Future Begins Avaya proprietary and confidential 1. Avaya Vision and Strategy Avaya Vision and Strategy 1 1 UC Applications NOW and SOON 2 UC – The Future Begins 3 Customer Examples 4 Q & A 5

3 EMEA Techshare The Future Begins Avaya proprietary and confidential Adaptable For different users, needs, industries Simple to use and deploy Contextual How and where you work Analytics and intelligent assistance Business process integration Multimodal Speech, mobile devices, PCs, phones Video, Web 2.0, collaboration, kiosks Open Multivendor integration, no lock-in Industry standards Business User Communications

4 EMEA Techshare The Future Begins Avaya proprietary and confidential Business User Communications Architecture Communication Manager System Manager Application Enablement Presence Session Manager Avaya Aura One-X clients and handsets Modular Messaging Meeting Exchange one-X Server (portal / mobile) Video

5 EMEA Techshare The Future Begins Avaya proprietary and confidential Strong Foundation Focused on End User Experience

6 EMEA Techshare The Future Begins Avaya proprietary and confidential Modular Messaging CM Messaging Meeting Exchange Conferencing Avaya Video Telephony Solution Foundation Unified Communications Applications

7 EMEA Techshare The Future Begins Avaya proprietary and confidential Business Agility, Empowered People One profile mapping each business user to their communications applications – The same applications and number wherever people go, world-wide – Quickly add different capabilities for different people and workgroups Centralized communications – Unified communications & messaging – Video, web and audio conferencing – Connect stores and branches – Speech and video self service – Enterprise-wide reporting & analytics Open application ecosystem – Common business application integration – New DevConnect partner applications – Service provider and SI engagement – Managed within enterprise data centers Business User Benefits Shared Applications SIP Trunking Avaya Aura

8 EMEA Techshare The Future Begins Avaya proprietary and confidential 2. UC Applications NOW and SOON Avaya Vision and Strategy 1 UC Applications NOW and SOON 2 UC – The Future Begins 3 Customer Examples 4 Q & A 5

9 EMEA Techshare The Future Begins Avaya proprietary and confidential Improved scalability, footprint, government compliance and licensing flexibility Enhanced disaster recovery Enhanced storage support Additional scalability improvements Anti-spam/virus protection IPv6 support and JITC certification Improved integrations with collaboration solutions MM/Exchange2007 Configuration MM/Domino 8 Integration Scale improvements (144 ports / 288 ports, 20K users / 40K users) Full featured unified messaging, large enterprise deployments and Octel replacement. Multiple sites and mixed dial plans, and multiple switch integration via SIP gateway Software-only Message App Server New Avaya provided server (S8730) MM R.6.0* MSS MS Exchange Lotus Domino MM R.5.1* MSS MS Exchange Lotus Domino MM R.5.0 (MSS) UC Applications NOW and SOON Modular Messaging R.5.0 and R.5.1 MM R.4.0 MSS MS Exchange Lotus Domino *) A roadmap is an articulated intention and therefore may be subject to change without notice

10 EMEA Techshare The Future Begins Avaya proprietary and confidential Modular Messaging R.5.0 and R.5.1 Multiple Sites Supported from Single MM Avaya Communication Manager Site E Nortel PBX Cisco PBX MAS Site A Site B Site C Site D Centrex CO Msg Store Data Center WAN MAS Avaya SES or SM Dialogic DSE-SIP Gateway QSIG-SIP Gateway SMDI-SIP Gateway Cisco IP Softswitch SIP-SIP Gateway Introduced with R.5.0 DR setup via SIP integration available with R.5.1

11 EMEA Techshare The Future Begins Avaya proprietary and confidential UC Applications NOW and SOON Communication Manager Messaging R.5.2 (a.k.a. IA770) Increased capacity to 6,000 subscriber mailboxes Full web administration Other enhancements: – Enhanced List Administration (ELA) – Subscriber Time Zone Administration – CPN/ANI display to 39 digits – Supports * dial string with CM – Enhanced no cover 0. – IMAP4 server side folder support – IMAP4 and SMTP support for private messages Migrations from Intuity offers CMM Release 5.2 Maximum Capacities Server Platform S8510S8500CS8400xS8300x Subscriber Mailboxes6,0005, IP trunk Call Answer Ports IP Trunk Total Ports IMAP4 Sessions2, MCAPI (f.k.a. IMAPI) Sessions128 TTS Sessions Added S8510 server with up to 6,000 mailboxes Added S8500C server with up to 5,000 mailboxes Increased S8400 server to 900 mailboxes First 500 mailboxes are entitled. Additional mailboxes require a purchased license.

12 EMEA Techshare The Future Begins Avaya proprietary and confidential UC Applications NOW and SOON Meeting Exchange R.5.1, 5.2 and R.6.0 Scalability to 3200 per single Dell 1950 Server Integration with One-X Portal and Communicator Single-Window Avaya Web Conferencing solution Integration with Microsoft OCS LiveMeeting 8 Avaya Video Telephony Solution offering with S6800 Media Server 2008 MX 5.1 -One-X Integration -Expanded Capacity -Video Functionality -DR / Global Arch. Advanced Recording features across all apps Conference Security option Migration of features from old Spectel CS7000 to MX Migration to Jade Software Media Server Architecture Advanced Audio + Video Codec Support on Software Media Server 2009 MX 5.2 -Conf Recording -Advanced Security -Legacy Migration -Jade R1 M.S. * A roadmap is an articulated intention and therefore may be subject to change without notice. Avaya System Manager for Configuration & Mgmt of MX solutions Single Server MX solution with feature licenses Microsoft OCS R2 Support Advanced Video support through H MX 6.0 * -Avaya System Mgr -Single Server -OCS R2 -H.264

13 EMEA Techshare The Future Begins Avaya proprietary and confidential * Can be expanded to 6720 ports by adding cards to an existing chassis. Supporting traffic above 33.6M min/month will require additional severs * Can be expanded to 6400 ports with no additional hardware. Supporting traffic above 36M min/month will require additional servers MCS 7845 (Windows 2003) MeetingPlace Directory Services Qty -7 Production Qty -0 (Shadow server deployment) MP 8112 (Lynx OS) Qty -7 Production Qty -7 DR 12U MCS 7845 (Windows 2003) MeetingPlace IP Gateway Qty -14 Production Qty -14 DR 2U MCS 7845 (Windows 2003) MP WEB, , Back-up Qty -7 Production Qty -7 DR 2U Requires 6000 audio ports and 63 total servers* Requires 5000 audio ports and 5 total servers* 1U MX CRS/Web Portal Server (Windows 2003) Qty -1 Production Qty -1 DR MX S6200 (Linux OS) MX Application and MX Software Media Server Qty -2 Production Qty -1 DR Large Corporation Architecture 30 million conferencing minutes/month, supporting scheduled and reservationless conferences, requires full disaster recover, converged IP (SIP) infrastructure.

14 EMEA Techshare The Future Begins Avaya proprietary and confidential Avaya CM integrated with Polycom video endpoints and Multipoint bridges – Single network resource for voice & video – Unified Global dial plan for voice & video – Video Solutions on CM and higher Phone features extended to video – Hold, mute, transfer, forward, conference One-click conferencing: from Avaya One-X communicator or IP Softphone for point-to-point & point-to-multipoint video Full multi-point video integration: Polycom RMX bridge supports ISDN, H.320, H.323, and SIP video conferences Priority bandwidth management capability Avaya Video Telephoney Solution Architecture Broad Portfolio at Every Bandwidth, Application, Price Point

15 EMEA Techshare The Future Begins Avaya proprietary and confidential UC Applications NOW and SOON Video – May 2009 CM R5.2 Video Enhancements – Polycom support: HDX R2.5, RMX R3.0/4.0, CMA R4.0, VBP & RSS2000 – Improved call rate management with 3 rd Party Gatekeepers e.g., Tandberg VCS – Improved administration and status of Polycom video bridges – HDX Wideband Audio Codec Support - G722 Siren 22 – Desktop transfer to room system video Polycom Product Portfolio Changes – More Polycom HDX codecs and packaged solution offers: HDX7002XL, HDX8002XL, HDX9002XL, HDX8006XL, HDX4002, HDX7002XL 1PT, HDX7002XL 2PT, HDX8002XL 1PT, HDX8002XL 1PT50, HDX8004XL 2PT, HDX8006XL 1PT50, HDX8006XL 2ET50 – Polycom CMA - replaces SE200 - (CM R5.2) – New Polycom RMX video bridges p video (CMR5.2) – Polycom Video Border Proxies - for off net P2P video calls (CM R5.2) – Polycom RSS video conferencing recording and playback (CM R5.2) – MGC & VSX EoS: Effective 6/4

16 EMEA Techshare The Future Begins Avaya proprietary and confidential Availability – NAR, EMEA and CALA (Mexico/Brazil) Services – Avaya Implementation and Service Offers for EMEA Each deal require special quotation – APS Video Network Assessment Offers 1XC Video SQA Program – CM neighbored video gatekeeper configurations P2P and MP calling with group systems & video bridges Sales Processes & Tools – Orderable through ASD Video enablement licenses: CM configurator Polycom products: Additional Parts Catalog Configurator – Updated marketing collateral, offer description and web content – Tools on selling value of CM video integration Training – to begin in late April UC Applications NOW and SOON Video – May 2009

17 EMEA Techshare The Future Begins Avaya proprietary and confidential UC Applications NOW and SOON one-X Covered by the UC All Inclusive bundle – Make sure you mark the relevant applications for deployment to get media! Make sure you have a proper discussion with your customer on design and environment. – Security, directories, handsets, software releases Hot topics on one-X – Virtualization: not yet – IM: should be on the roadmap – Handset support: Nokia making our life tough with firmware changes – Dual mode? Only with Divitas or Agito –...

18 EMEA Techshare The Future Begins Avaya proprietary and confidential UC Applications NOW and SOON one-X one-X Server 6.0 Single mobile client (decision if serverless or server-based during installation) (some) client updates (R.5.2) *) A roadmap is an articulated intention and therefore may be subject to change without notice.

19 EMEA Techshare The Future Begins Avaya proprietary and confidential UC Applications NOW and SOON Microsoft Integrations

20 EMEA Techshare The Future Begins Avaya proprietary and confidential Lotus Notes Conference scheduling UC Applications NOW and SOON IBM Integrations Lotus Notes inbox Lotus Notes Live Name Quickr Sametime Web Conferencing Lotus Sametime

21 EMEA Techshare The Future Begins Avaya proprietary and confidential UC Applications NOW and SOON Presence Services Presence Management Engine Subscription, Collection, Composing, Publishing Microsoft OCS Collector AES Collector SIP Collector Custom Collector / publisher Avaya Aura Presence Server Fed Spec JTAPI AES Avaya real-time communications expertise Choice of interoperability via SIP, XMPP, or Server-to-Server protocol Plug-in framework for custom presence collectors/ publishers Availability calculation based on configurable administrative rules (end user next) Proprietary SIP/SIMPLE one-X Deskphone SIP (Spark 2.5+) w/ Session Manager XMPP one-X Agent 3 rd Party SIP Endpoints (future) IBM Sametime Collector XMPP IM Service XMPP Collector Microsoft IM Gateway Availability Calculation Service Nov, 2009 SIP S2S Avaya Presence SDK (Java) One-X Portal Custom Server Application

22 EMEA Techshare The Future Begins Avaya proprietary and confidential 3. UC – The Future Begins Avaya Vision and Strategy 1 UC – The Future Begins 3 UC Applications NOW and SOON 2 Customer Examples 4 Q & A 5

23 EMEA Techshare The Future Begins Avaya proprietary and confidential Avaya Aura Architecture: MM R.5.0 System Manager Application Platform App Application Platform App MX MM VP CM Avaya CM Branch o o o Avaya CM Standalone o o o G860 3 rd Party PBXs SBC 3 rd Party endpoints Service Providers SIP Trunks Media Servers TDM Trunks Access Connection Application SIP Presence Avaya one-X ® endpoints MSS MAS MSS Session Manager Avaya Aura Core Session Manager Avaya Aura Architecture: MM R.5.1

24 EMEA Techshare The Future Begins Avaya proprietary and confidential UC – The Future Begins Meeting Exchange – Conference Bridge Selector Conferences with 6 parties or less should use the free PBX based conference service (Meet-Me Conferencing). A large percentage of current conferences which are setup on the large scale conference bridges are 6 parties or less and do not require recording. Misuse of internal Conferencing service options is a costly annual expense. Expensive conference ports are unnecessarily utilized. Users choose large conference bridge because they know it will work for all conference sizes. Users prefer having to use a single conferencing facility. Challenge Solution The SIP A/S determines whether the free Meet-Me bridge or the Meeting Exchange conference bridge is used. Conference users dial the same number for all conference calls. Conference server port usage is greatly reduced. Conference server facilities may be consolidated.

25 EMEA Techshare The Future Begins Avaya proprietary and confidential Signaling Bearer traffic KEY WAN PRIMARY ALTERNATE PSTN Moderator Dials Conference Bridge Access Number Jade Media Server Meeting Exchange Conference Selector Connects Call to IVR To discover conference PIN and If conference recording is required for this call (no) Conference Selector connects Moderator to MeetMe Conference Bearer Path is established Jade Media Server UC – The Future Begins Meeting Exchange – Conference Bridge Selector

26 EMEA Techshare The Future Begins Avaya proprietary and confidential Signaling Bearer traffic KEY WAN PRIMARY ALTERNATE PSTN Participant Dials Conference Bridge Access Number Meeting Exchange Conference Selector Connects Call to IVR To discover conference PIN Conference Selector connects Participant to MeetMe Conference If this participant will not exceed The capacity (6) Bearer Path is established If this conference required call-recording or was already connected to Meeting Exchange for capacity reasons, the call would have been connected there instead Jade Media Server UC – The Future Begins Meeting Exchange – Participant Joins

27 EMEA Techshare The Future Begins Avaya proprietary and confidential Signaling Bearer traffic KEY WAN PRIMARY ALTERNATE PSTN Participant Dials Conference Bridge Access Number Meeting Exchange Conference Selector Connects Call to IVR To discover conference PIN Conference Selector connects User to Meeting Exchange Conference as this participant will cause excess of 6 total participants Bearer path is established Existing users are simultaneously reconnected to the Meeting Exchange Bridge after hearing Please wait while Your conference is expanded prompt Jade Media Server UC – The Future Begins Meeting Exchange – Conference Migration

28 EMEA Techshare The Future Begins Avaya proprietary and confidential Avaya Aura Architecture: one-X System Manager Application Platform App Application Platform App MX MM VP CM Avaya CM Branch o o o Avaya CM Standalone o o o G860 3 rd Party PBXs SBC 3 rd Party endpoints Service Providers SIP Trunks Media Servers TDM Trunks Access Connection Application SIP Presence Avaya one-X ® endpoints One-X (Portal / Mobile) AES Session Manager Avaya Aura Core Session Manager

29 EMEA Techshare The Future Begins Avaya proprietary and confidential 5. Q & A Avaya Vision and Strategy 1 Q & A 5 UC Applications NOW and SOON 2 UC – The Future Begins 3 Customer Examples 4

30 EMEA Techshare The Future Begins Avaya proprietary and confidential