Using the BlackBerry 8830 smartphone

Training Objectives By the end of the session, you will be able to: Understand the capabilities of your 8830 Navigate your BlackBerry device Add a contact to the address book Send an message Place and receive phone calls View a web page Set a notification profile Add an appointment to the calendar Understand the capabilities of your 8830

Mastering your BlackBerry 8830 Smartphone The Home Screen Phone Messaging Application Integration On-Device Help System Extending Battery Life

The Home Screen Overview Acts as the main menu entry point to all BlackBerry ® Applications Click trackball or press Enter to open an application Includes banner bar with status indicators Time/Date, Battery Life, Signal Strength (RSSI), Unread message count, voic indicator, roaming indicator, etc…

Moving Icons ALT + trackwheel click will bring up a menu to let you pickup and move an icon Hiding and Showing Icons ALT + trackwheel click will bring up a menu to Hide or Show All icons The Home Screen Moving, Hiding and Showing Icons

Holding ALT and pressing Escape will bring up the Application Switcher from any location in the User Interface Users can then scroll through all active applications and switch to one by releasing the ALT key Home screen, Messages, Address Book and Browser are always active Example: Switch to Home screen while creating an appointment in Calendar to check current Date/Time The Home Screen Application Switching

Agenda The Home Screen Phone Messaging Application Integration On-Device Help System Extending Battery Life

Dialing from the Home screen Simply begin typing a phone number from the Home screen or in the Phone Application Note: Phone–Options–Dial from Home screen must be set to Yes to Dial from the Home screen. If this option is set to No then traditional BlackBerry Home screen hot keys function. Phone Dialing a Phone Number

Phone Dialing Letters When dialing users can use the ALT + letter keys to dial letters BlackBerry will automatically send the appropriate DTMF tones (2 = ABC, 3 = DEF, 4 = GHI, 5 = JKL, 6 = MNO, 7 = PQRS, etc…) This same mechanism also applies when connected to a phone call For example - some corporate PBXs ask you to enter a Last Name = =

User can assign all 26 letters A – Z (Full QWERTY) to quickly dial numbers from the Home screen or Phone application Note: 1 key is defaulted to speed dial Voic Speed Dial can be setup by either holding a key to assign or by selecting View Speed Dial List from the Phone application Once configured the user can simply hold the appropriate key for 1 second to call the assigned number or contact Phone Speed Dialing

Focused support on hands-free operation with Bluetooth® headsets and car kits Users can pair with Bluetooth devices from Options-Bluetooth A quick Bluetooth On/Off icon then appears once at least one Bluetooth device is paired Phone Bluetooth ® for Hands-free Phone Operation

In the Phone application a list of calls that have been placed or received are conveniently displayed depending on user preference – as either: Most Recent, Most Used, Call Log or by Name (alphabetical) Phone The Call Log/Hot List

Smart Dialing is designed to ensure that numbers dialed from the Address Book or Hyperlinks are connected successfully whether they are local numbers, national numbers or international numbers Smart Dialing Options are available from the Phone Options screen The Basic Settings are as follows: Country Code – The users home country code Area Code – The users local area code – make sure this is completed National Number Length (i.e. 10 for Canada/US) – The length of a national number within the users home country code which consists of the area code + the phone number Phone Smart Dialing – Basic Settings

The Corporate Settings are as follows: Corporate Phone Number – The corporate PBX phone number Wait For – Delay desired before dialing extension after connecting to PBX Extension Length – Number of extension digits Allows the user to specify the default corporate phone number. When the user dials a number prefixed with x, the corporate phone number is dialed followed by the extension digits upon connection Note: If the corporate extension length is not configured then the Phone application will prompt the users to resolve any ambiguity Phone Smart Dialing – Corporate Settings

Agenda The Home Screen Phone Messaging Application Integration On-Device Help System Extending Battery Life

Messaging Hot Keys Key Message List Hot Keys ActionBlackBerry Move to the Top of the Message List T Move to the Bottom of the Message List B Move to the Next DayN Move to the Previous DayP Open Currently Selected MessageENTER Reply to a MessageR Reply All to a MessageL Forward a MessageF Compose a New MessageC

Messaging Searching the Message List Users can quickly Search Subject or Search Sender/Recipient to see all messages in a thread or all messages from/to a specific person There are also 6 pre-canned searches as follows: ALT + I = shows all Incoming Messages ( /PIN/SMS/etc…) ALT + O = shows all Outgoing Messages ( /PIN/SMS/etc…) ALT + P = shows all Phone Call Logs (incoming/outgoing/missed) ALT + S = shows all SMS Messages ALT + V = shows all Voic Messages There is also a Global Search icon on the Home screen that allows the user to search by Name or Free-form Text across all and PIM (Calendar, Address Book, MemoPad and Tasks)

Messaging Searching the Message List (Advanced) Users can also perform more Advanced Searches by selecting Search from the menu Example Advanced Search – True Inbox Select Search from Message List Make Search Criteria Folder = Inbox, Type = and Show = Received Only Select Save from Search screen Add in Title True Inbox and Shortcut Key b ALT + B in the Message List will now show all received s in the users Inbox

Messaging Managing your Mailbox Delete Prior allows users to manage their device Inbox and memory without deleting items from their Outlook ®, Notes ® or GroupWise ® environment Delete Prior is available from the Message List menu when a Date Separator bar is highlighted When selecting Delete Prior after performing a Message List Search ONLY the Search Results are deleted (see example for Phone Logs below) BlackBerry offers bi-directional reconciliation of Deleted, Filed and Read/Unread Message Status Users can also remotely empty their Deleted Items Folder to help manage mailbox quotas from Messages-Options- Reconciliation-Purge Deleted Items

Messaging Attachments About attachments You can view or play several file attachment types on your BlackBerry smartphone, including,.zip,.htm,.html,.doc,.dot,.ppt,.pdf,.wpd,.txt,.vcf,.xls,.bmp,.gif,.jpg,.png,.tif,.asf,.wmf.wav A saved message with an attachment is stored in the BlackBerry smartphone memory until you delete the message

Agenda The Home Screen Phone Messaging Application Integration On-Device Help System Extending Battery Life

Dial a phone number from the Address Book, Phone application, message, etc… Click on hyperlinked phone number in , SMS, web page, attachment, etc… to either call or SMS immediately! Click on a hyperlinked (SMTP) address in , SMS, web page, attachment, etc… to immediately ! Application Integration Voice and Data Integration

Access other applications while on a phone call (i.e. , address, calendar, etc…) by simply selecting Home Screen from the menu Check your Calendar and create/edit appointments while on the phone Send and receive SMS while on the phone Compose an that will be sent as soon as you are off the phone Etc… Simply press the Phone/SEND button, or select the Phone application to return to the Active Call screen Application Integration Voice and Data Integration contd

When composing an or an SMS to another BlackBerry user there are a few Autotext shortcuts that can help leverage the application integration and hyperlinking in BlackBerry mynumber = will populate your phone number mypin = will populate your PIN # sig = will populate your Owner Information set in Options-Owner Application Integration Hyperlink Tips and Tricks

The next time you need your user to tell you the device model and version of software they are running – just have them it to you in one easy step! myver = will populate the device model and software version into an , PIN or SMS message Application Integration Device Model and Software Version

Agenda The Home Screen Phone Messaging Application Integration On-Device Help System Extending Battery Life

Users can view application-specific help right on the device Helps provide context-sensitive help, as well as lowering support costs for BlackBerry! Extensible to carrier partners and enterprises in future versions User can either select Help from the Home screen menu or Help from the menu in BlackBerry applications (i.e. Messages, Phone, Calendar, etc…) to get context-sensitive help information On-Device Help System Access Help System From Anywhere

Agenda The Home Screen Phone Messaging Application Integration On-Device Help System

BlackBerry 8830 smartphone Global roaming In global roaming mode, BlackBerry 8830 smartphone connects automatically to an appropriate CDMA network or GSM network when you travel Your wireless service provider must provide you with a Subscriber Identity Module (SIM) card that is set up for global roaming services before you can use a GSM network When you insert the SIM card, the BlackBerry 8830 smartphone automatically switches to global roaming mode When you remove the SIM card, your BlackBerry device scans for CDMA networks only If you switch between a CDMA network and a GSM network, the phone number for the BlackBerry 8830 smartphone remains the same For more information about global roaming and roaming fees, contact your wireless service provider

BlackBerry 8830 smartphone Preferred network list Service providers might have agreements with other networks that permit you to use their services when you are traveling When you travel, the BlackBerry 8830 smartphone scans for the wireless networks on this list first and tries to connect to a wireless network based on the order in which the networks appear in the preferred network list If no wireless network on the list is available, the BlackBerry 8830 smartphone connects to another available wireless network automatically You can change the order of networks on the preferred network list Extra fees usually apply when you roam. Contact your service provider for more information about roaming fees