© 2009 Avaya Inc. All rights reserved.1 Chapter Two, Voic Pro Components Module One – Voic Pro Client

© 2009 Avaya Inc. All rights reserved.2 Module Introduction This module provides participants details for Voic Pro Client including: Voic Pro Client Interface components overview Voic Pro Server settings Voic Pro Server file structure Database backup / restore options

© 2009 Avaya Inc. All rights reserved.3 Voic Pro Client interface The Voic Pro Client is a Windows interface used to customize the Voic Pro Server.

© 2009 Avaya Inc. All rights reserved.4 Voic Pro Client interface - continued Title Bar: Indicates telephone interface (IP Office / Intuity), Mode (online / offline) and server is listed while online Menu: File, Edit, Actions, Administration and Help Toolbar: Access to options via icons instead of the menu Navigation Pane: Contains expandable / collapsible list of Start Point Modules: Contains a library of voic call flows Details Pane: Shows information pertaining to the option selected in the Navigation Pane Status Bar: Indicates server connection, number of VM sessions, server time and disk space information

© 2009 Avaya Inc. All rights reserved.5 Voic Pro Graceful Shutdown Selecting File -> Voic Shutdown initiates the process to stop voic services gracefully Continue: the IP Office will stop sending calls to the voic server and wait for all active calls in voic to terminate before stopping the service. Suspend: the IP Office will stop sending calls to the voic server until it receives an instruction to resume voic or the server is restarted

© 2009 Avaya Inc. All rights reserved.6 Graceful Shutdown - continued While the server is shutting down, selecting File again will display Voic Shutdown (In Progress…) While suspended, selecting File again will Voic Shutdown (In Progress…) If necessary, an immediate shut down can be selected which will end all active calls If the voic server is a distributed server, new calls to voic are rerouted to the central voic server If the voic server is a centralized server with a backup server, new calls to voic are rerouted to the backup server

© 2009 Avaya Inc. All rights reserved.7 Server Queues – Alarms The Voic Pro Client allows for defining alarms that can be performed by the server

© 2009 Avaya Inc. All rights reserved.8 Server Queues – Outcalls The Voic Pro Client displays the calls that are being made by the voic server. The call types include: Conference – invitation on behalf of Conference Center Callback – new message notification for mailbox users configured with remote callback Outbound Alert – new message notification for mailbox users configured for outcalling Channel Restrictions – Outcalling and Conference Center invitation calls can use up to 5 channels at a time. Callback and Alarm calls can use up to 2 channels at a time.

© 2009 Avaya Inc. All rights reserved.9 Server Queues – User Variables The Voic Pro Client allows for defining user variables to be used within any call flows

© 2009 Avaya Inc. All rights reserved.10 Distributed Voic s The Voic Pro Client displays information about other voic servers when distributed voic is being used in an IP Office Small Community Network NOTE: Distributed voic will be addressed in a separate module in this workshop

© 2009 Avaya Inc. All rights reserved.11 System Preferences To access the Voic Pro Server configuration settings: Press F9, or Click on Administration -> Preferences -> General

© 2009 Avaya Inc. All rights reserved.12 System Preferences General tab:

© 2009 Avaya Inc. All rights reserved.13 System Preferences MAPI tab:

© 2009 Avaya Inc. All rights reserved.14 System Preferences SNMP Alarm tab:

© 2009 Avaya Inc. All rights reserved.15 System Preferences Outcalling tab:

© 2009 Avaya Inc. All rights reserved.16 System Preferences Directories tab:

© 2009 Avaya Inc. All rights reserved.17 System Preferences Housekeeping tab:

© 2009 Avaya Inc. All rights reserved.18 System Preferences – immediate backup Housekeeping -> Backup Now Voic Data Backup tab: Location can be in UNC format, \\server\filepath (Remote drives mapped to the server cannot be used) \\server\filepath Can select / verify Location by clicking on elipsis Can use default folder or Make New Folder NOTE: One minute of recorded voice uses approximately 1 Mb of disk space.

© 2009 Avaya Inc. All rights reserved.19 System Preferences – scheduling backups Housekeeping -> Configure… Voic Data Backup tab: Location can be in UNC format, \\server\filepath (Remote drives mapped to the server cannot be used) \\server\filepath If two backups are scheduled for the same time, only one will occur with the following priority: – Weekly over Daily – Monthly over Weekly

© 2009 Avaya Inc. All rights reserved.20 System Preferences – restore from backup Housekeeping -> Restore… Voic Data Restore tab: Location can be in UNC format, \\server\filepath (Remote drives mapped to the server cannot be used) \\server\filepath Select objects to be restored Click on Restore to initiate Click OK to continue

© 2009 Avaya Inc. All rights reserved.21 Backup / Restore mapping information Voic = \Accounts folder User Settings & Greetings = \WAVS\Custom, \Names and \Greetings folders Campaigns = \Campaigns folder Callflows, Modules & Conditions = Vmdata.mdb file Module Reordings = \Modules folder System Settings = VMProDataBackup.reg file

© 2009 Avaya Inc. All rights reserved.22 Import / Export options By default the Voic Pro Client stores settings, such as call flow details, modules and conditions in a file called Vmdata.mdb. Using File -> Import or Export … You can import or export the voic call flow as a.mdb database file. Exporting the configuration is a recommended step when upgrading Voic Pro. You can import and export selected modules as a.mod file. Voic Pro 5.0+ allows you to import and export selected conditions as a.con file.

© 2009 Avaya Inc. All rights reserved.23 Group Discussion Your customer has informed you they need to replace the old Voic Pro Server and have engaged you to perform the move. The customers IT person is tasked with acquiring the server hardware and connecting the server to the network and has requested a recommendation. What items should be discussed with the customer to ensure a successful transition from the old Voic Pro server to the new server?