IP Office Release 8.0

4.x5.x6.x7.x8. x Avaya IP Office 10 лет инноваций с 2002 г. Мобильность UC на Android и iPhone бес серверные UC для малого бизнеса встроенная поддержка Outlook и salesforce.com Мобильность UC на Android и iPhone бес серверные UC для малого бизнеса встроенная поддержка Outlook и salesforce.com вход на рынок

Avaya IP Office надёжное средство ускорения бизнеса заказчиков с 2002 г. IP Office 500 единая, модульная платформа до 384 пользователей на узел до 1000 пользователей на 32 узлах сети решения на базе ролей интеграция Integral интеграция PARTNER ® интеграция в Avaya Aura TM интеграция BCM, Norstar 4.x6.x7.x5. x мобильный пользователь агент сверх- пользователь интеграция Merlin 3.x

оптимизированное мобильное решение для МСБ новый Preferred Mobility Experience на Android предоставляет наиболее полный набор средств UC Enhanced Essential Edition – базовая мобильность для всех пользователей Avaya IP Office R8.0 новости вкратце больше финансовой эффективности новый модуль C110 unified communications (Q1 2012) для Preferred Edition уменьшает время инсталляции на 70% новые цены, переименование Quick и Standard Modes для Essential Edition -- новая ценность в различных сегментах рынка – всё на базе одного продукта IP Office 500 больше интеграции с бизнес-приложениями доступны сейчас native, бес серверные плагины для Microsoft Outlook и Salesforce.com новый native federated presence с Google Talk

Avaya – Confidential групповые взаимодействия IP Office Basic Edition IP Office Preferred Edition апгрейд из Essential Edition IP Office Advanced Edition Pre-requisite: Preferred Edition производительность труда агент супервизор VOICE, DATA,VIDEO и устройства Communications ServerMulti Media - терминалыMulti-site Choose Based on the Number of User Types you Have (One Time Seat License) одна лицензия «Edition» покрывает всех пользователей на сервере (I.E. Location) опциональное ПО и аппаратура другие опции гарантия и сервис гарантия и сервис аксессуары и дополнения партнёры- разработчики финансирование IP Office Essential Edition n/a with Basic Data секретарьOffice Worker Mobile Worker (Preferred) Power User Tele- Worker апгрейд из Basic Edition базовая телефония IP Telephony с мобильностью Unified Communications UC и Contact Center решение Avaya для предприятий МСБ

Avaya – Confidential мобильное решение на платформе Android простой интерфейс с полным набором функций UC

Avaya – Confidential Avaya Mobile Collaboration отличия от конкурентов IP Office 8.0 для Android Avaya One-X Mobile Preferred ShoreTel Mobility for Android Mitel UC Advanced Mobile Alcatel-LU OmniTouch 8600 Siemens OpenScape Mobility доступ к справочнику НЕТДА НЕТ Presence НЕТДАНЕТ только телефония Instant Messaging НЕТ Geo-location services ДА НЕТ IP Office 8.0 Essential Mobility Avaya One-X Mobile Essential ShoreTel Mobility Mitel UC Advanced Mobile Alcatel-LU OmniTouch 8600 Siemens OpenScape Mobility One number и call control с любого smartphone НЕТ Source: Various data sheets and web pages for the respective vendors products

интегрированный модуль с CPU для IP Office* Linux-based ПО поддержка User Productivity applications плата для отсека IP500 решение One touch («одно касание») пакет с Preferred Edition – минимальное время инсталляции тот же maintenance contract не требует обновлений серверной ОС

Visual voic без дополнительных серверов интуитивно в струе последних инноваций включено с Office Worker, Tele- worker и Power User федерация статуса с контактами GoogleTalk частые контакты всегда на виду (вверху) Click to call or conference календарь новый Avaya Plug-in для Microsoft ® Outlook разработанный Avaya, бес серверный* и с интеграцией GoogleTalk presence * использует существующий one-X portal server.

новый Avaya Plug-in для Salesforce.com Built Into All the User Solutions Leveraging Desktop Applications Make and receive calls Place calls on / off hold Consultative or blind transfers Out of the box integration with IP Office – Simple plug-in* appears in side bar of every SFDC page – Enable your customers to personalize their service – Instant access to customer information – Included with Office Worker, Teleworker and Power User Screen pop on incoming calls * Leverages existing one-X portal server.

новый Avaya IP Office Web Manager для Basic Edition новое направление в администрировании в 2012 г. отличия: уже доступно для Basic Edition другие Editions в 2012 отличия: уже доступно для Basic Edition другие Editions в 2012 Dashboard USER Incoming Outgoing System e.g. Snapshot of all e.g. MACs e.g. IVR e.g. Intl calls e.g. Music on hold наиболее используемые функции выводятся первыми. Закладка Advanced используется для полного доступа. наиболее используемые функции выводятся первыми. Закладка Advanced используется для полного доступа.

Advanced Edition (UC with Call Center) Preferred Edition (UC with Preferred Mobility) Essential Edition (IP Telephony/Essential Mobility) Basic Edition (Basic telephony) $50 NPL +$495 NPL (Total: $545) +$1,895 NPL (Total: $2,440) +$2,295 NPL (Total: $4,735) Key System Single site only Digital/Analog phones only Auto-attendant Avaya IP Office Editions сравнение цены и функциональности IP PBX functionality Up to 40 Auto attendants One-X Mobile Essential (all users) Full Meet me audio conferencing w/user passwords Unlimited multi-level auto attendant Scalable, resilient voic No limit on VPN phones/system (w/Teleworker) Call recording добавлены: Basic call control on mobile devices 128 party ad hoc conferencing Up to 2 remote phones/system добавлены: Track, measure customer service Password protected call recording with search, replay, archiving Alarm notifications Detailed actionable reports Interactive Voice Response (IVR) Text To Speech Visual Basic Scripting PC Wallboard New Ability to add user solutions – Desktop on mobile device, HD video conferencing, IM/presence, calendar mining, Outlook & Salesforce integration N/A: User solution, multi-site optionsOptions: Receptionist, Multi-siteAdds Options: Power User, Office WorkerAdds Options: Agent, Supervisor 64 party ad hoc conferencing Voic & voic to Very Small, single site basic needs Small, can be multi-site with mobility needs Small to Midsize growing, with UC needs Small to Midsize with customer service center

New Value and Names for Essential Modes one-x ® Mobile Now Available for all Users on Essential Edition раньше сейчас переименование Essential Edition – Quick Mode Basic Edition Essential Edition – Standard Mode Essential Edition Preferred Editionn/cPreferred Edition Advanced Editionn/cAdvanced Edition изменение цены Essential Edition – Quick Mode $50 n/c Basic Edition $50 Essential Edition – Standard Mode $50 + $89/seat for one-X mobile (e.g. 25 = $1,780) Essential Edition $495 (includes one-X mobile for all users on the system*) Preferred Edition Upgrade $2395 Preferred Edition Upgrade $1895 * до 384 пользователей на систему

одно решение для всех сегментов рынка различные пакеты ПО для конкуренции с различными производителями продукт вариант ПО системы размер бизнеса потребность конкурент IP Office 500 (Up to 384 users per system) Basic

сравнение IP-телефонии и функций мобильности Avaya IP Office Essential Edition IPO Essential Edition UC 320 Small Business Edition 3000Link Pro 160 $$$$$$$$$$$$$$$$$$$$$$ $$$$$$$$$$$$$$$$$$$$ Avaya Mobility for all users with SIP/T1 до 384 users on the same server Native SIP trunks TUI or Web GUI programming Visual Voice можно добавить: до 2 Remote worker solutions (no VPN required) Multisite support TDM or IP for trunk/phones DECT support UC apps with upgrade to Preferred Edition пробелы: Cheaper for

сравнение Unified Communications Avaya IP Office Preferred Edition IP Office Preferred Edition - BE 3000/UCME 3000/6000Shoregear (ALL)3300 (CXII, CXiII, MXeII, MXeII Expanded) $$$$$$$ $$$$$$$$$$$ $$$$$ $$$$$$ Avaya Hybrid built in Scales to 384 users on single server or 1000 users by simply stacking that same server (i.e. IP Office 500) Mobility for all users with SIP/T1 Mobility client on Android – include IM, Presence, calendar integration Native SIP trunks 128 party Secure meet-me conference No VPN required – Desk phone anywhere пробелы: Pure IP Play Multiple platforms - need to know which to use for various configurations, scalability Rip and replace when expanding Limited voice ports and mailboxes (12 on UCME3000, 24 on 6000 ) Limited conferencing пробелы: Pure IP play- analog support sacrifices 5 IP Ports (as does each conference port) Multiple boxes - need to know which to use for various configurations, scalability N+1 redundancy story does not scale Third party SIParator required for SIP line support Expensive add on conference options No IM/Presence on Android client пробелы: Heavily geared toward IP Play (digital needs hardware) Growth requires forklift upgrade Conferencing requires hardware/cost Licensing costs….Even for Voice Messaging BLK$ is approx. $10,000 List RED$ is approx. $50,000 List 500

Brings Mobile Collaboration to 1 Million Sq Ft Complex Flexible, On Demand Communications Delivers Savings and New Revenue Streams Increase revenues from tenants and customers with complex requirements Achieve a net savings of $36,000 per year in phone line savings Improve customer service by routing calls directly to specific ticket offices and balancing loads during times of high inbound calling Supply a large number of lines to meet permanent or temporary needs for sports, entertainment, and conventions 30 full time employees with needs to accommodate up to 450 part-time employees on demand Route calls efficiently to streamline handling of heavy inbound traffic Provide state-of-the-art capabilities to increase productivity and achieve cost savings The Avaya solution has enabled us to make changes in the way we work, to manage our communications with much greater ease, to save money and enhance our revenue, and to satisfy our customers most complex and critical needs. It also gives us future readiness for advanced technologies that will continue to enhance our work processes and customer offerings… Jeff Stark, GM of the Duluth Entertainment Convention Center Challenge Value

Former NES Partners Lifting Sales, Accelerating Transition Addition of former NES channel has helped drive record IP Office unit sales for four consecutive quarters Of the partners who sold BCM in FY11, more than three quarters of them are selling IP Office today 90% of the large service providers are now selling more units of IP Office than BCM each quarter To further support transition for partners Avaya will extend the EOS date for BCM from March 1 to Oct * 2011 IP Office revenue from BCM partners 4.5X 2010 revenue IP Office system sales Up 20%+ In past 6 months 2011 vs 2010 # of Norstar partners selling IP Office Doubled Former NES SPs 100% Are now selling IP Office

xxx,000s Avaya IP Office разработано для предприятий МСБ Avaya IP Office разработано для предприятий МСБ 10,000 малый сегмент средний сегм.Mid MarketкрупныйFortune 1000 Avaya Aura® разработано для средних и крупных предприятий Avaya Aura® разработано для средних и крупных предприятий пользователи Avaya Aura® Solution для Midsize Enterprises Avaya Aura® позиционирование решений Avaya простые, отвечающие потребностям заказчиков во всех сегментах рынка идеально для небольших предприятий с ограниченным бюджетом, ищущих решение, растущее вместе с ростом бизнеса идеально для зрелых предприятий, требующих консолидации т/к решений и роста

The Power of We в Avaya IP Office экономически решение, наиболее выгодное экономически единый, наращиваемый и масштабируемый продукт, подходящий для роста. (IP Office 500) экономически решение, наиболее выгодное экономически единый, наращиваемый и масштабируемый продукт, подходящий для роста. (IP Office 500) всеобъемлющее решение лучшее всеобъемлющее решение встроенные решения по повышению производительности труда (конф-я 128-party), надёжность (программное резервирование против аппаратного более подходит МСБ) гибкость (IP, digital, analog, wireless и SIP против решений только на IP) всеобъемлющее решение лучшее всеобъемлющее решение встроенные решения по повышению производительности труда (конф-я 128-party), надёжность (программное резервирование против аппаратного более подходит МСБ) гибкость (IP, digital, analog, wireless и SIP против решений только на IP) решение для защиты инвестиций проверенное решение для защиты инвестиций 30M+ пользователей во вселенной всё лучшее из платформ Merlin, PARTNER, Integral, BCM, Norstar решение для защиты инвестиций проверенное решение для защиты инвестиций 30M+ пользователей во вселенной всё лучшее из платформ Merlin, PARTNER, Integral, BCM, Norstar

следующие шаги IP Office Solutions Value Selling, расширение для новых рынков Most Cost-Effective Solution Most Cost-Effective Solution Expands scalability for mid market Choices for software or appliance based solution Extends to branch markets & Avaya Aura 2012 Best Comprehensive Value Adds Flare Communicator Support for BYOD - iPhone, iPad, tablets Web management with simplified interface Proven Customer Commitment Extension of BCM EOS to 10/1/2012 Value Selling with data, video, services New service offer designed for SME NDA until Public Announcement of these items

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New Gadgets: one-X® Portal for IP Office Increased personalization enhances user experience Mute button for active calls Federated presence with GoogleTalk contacts Easy 3 rd party gadget integration e.g. iGoogle Transfer IM to voice conversation MS Exchange calendar mining Simple URLs MyBuddy Gadget tabs & more!

New IP-DECT Gateway Combine digital and IP base stations in a single network New IP Office AIWS2 IP Base Station Digital Base Station Avaya IP DECT R4 Gateway Simple - centralized management eases administration Flexible – add IP or digital base stations depending on customer need Modular, scalable wireless solution Connect IP or digital base stations Up to 16 base stations per gateway; 2 gateways per IP Office Seamless hand-off and roaming for users in a campus environment Integrated applications on handset Avaya In-building Wireless Server (AIWS) enables messaging, central phonebook, and centralized management of handsets

IP Office Advanced Edition New reports, features, and statistics New reports Reports shown in 15 & 30 minute increments Agent Performance Factor in Agent Time Card Report Supervisor Report Template Copy Custom reports with Microsoft Report Builder New features Coaching / Silent Intrusion / Whisper page Real-time monitoring Enhanced system statistics Simple, powerful reporting with even more value for your customers Thin client architecture lowers speeds installation, lowers TCO

The Value of Essential Edition What Customers Get When Upgrading from Basic - for only $495 Whats Different FeatureBasic Edition Essential Edition Extensions PRI/T1 1 8 Call Conferencing 64-party 128-party Key System Mode Yes No # of Auto Attendants 9 40 Mobile Twinning No Yes one-X Mobile Essential No Yes Hot Desking No Yes ARS Support No Yes IP Office Web Manager Yes Future Release Whats the Same FeatureBasic Edition Essential Edition Voic Yes Embedded Messaging Yes Group MailboxesYes SIP TrunkingYes Options Basic Edition Essential Edition Multi-site Networking Capable N/A Yes Remote Worker (2 seats) N/A Yes Receptionist support N/A Yes Wireless DECT Phones N/A Yes

Maximizes Revenue Opportunity Strengthens Selling Proposition Lowers Your Cost of Sale, Support Web-based management reduces overhead and maintenance costs Reduce installation times by more than 70%+ over server-based installations* Improve applications attach rate Pull through white label mobile services / traffic Expands sales opportunity through integration with Microsoft Outlook and Salesforce.com Installation made easier by consolidating applications on a single plug and play module External Windows server, licenses, and skill set not required The Business Value Of IP Office 8.0 What it means for partners *100+ minutes for Windows server vs. under 30 minutes for the new C110 module. Release 8 looks like being the most exciting release in recent years. Ian Woolman - Adept Communications Ltd, London UK Release 8 looks like being the most exciting release in recent years. Ian Woolman - Adept Communications Ltd, London UK Avaya continues to refine the product, add productivity tools and keep it cost effective. Robin Yessen, Midwest Technology Connection Kansas City, MO Avaya continues to refine the product, add productivity tools and keep it cost effective. Robin Yessen, Midwest Technology Connection Kansas City, MO You hit it dead on. We are on the beta team and are already enjoying these benefits. Mickey Kieffer, AmeriTel, Inc Northridge, CA You hit it dead on. We are on the beta team and are already enjoying these benefits. Mickey Kieffer, AmeriTel, Inc Northridge, CA This is likely the most important release of the Avaya IP Office since R4.0 … it is a leapfrog of our most difficult competitive solutions.. Robert Edens American Technology Solutions, Phoenix, AZ This is likely the most important release of the Avaya IP Office since R4.0 … it is a leapfrog of our most difficult competitive solutions.. Robert Edens American Technology Solutions, Phoenix, AZ Note: Quotes are from attendees of the recent 8.0 partner sales webinar training sessions

Cost-effective mobility without the need for an additional server Mobility: Simultaneous ring and call control with office desk phone Mobility Offer Included with IP Office Essential Edition PREMIUM Mobility Offer For use with IP Office Preferred Edition New: Avaya one-X® Mobile Preferred Adding one-X® Mobile to Essential Edition for all Users Integrated server-based solution provides rich functionality UC: Multi-modal communication – IM, voice call control, conferencing Supported on iOS 3.x, Symbian, Windows Mobile Supported on Android 2. x (and also iPhone soon )

Simplified, open architecture Only one physical server required (can use existing Preferred Edition / one-X Portal server) Calendar integration with MS Exchange Rich presence aggregation and federation with public networks Real-time business collaboration for the mobile workforce Internet / Cellular Data Network Cellular voice / PSTN Voice calls IP Office IP Office one-X Portal & Preferred Edition Server Requires only one physical server! Microsoft Exchange Server Calendar Integration Avaya one-X ® Mobile Preferred for IP Office Easy to deploy, leverages existing server infrastructure Data