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1 IT Infrastructure Management Department based Departments WAN/LAN Servers Support Desktop Support Application Support Office Telecom NetworkServers VCS Telephony DesktopsApplications IT Infrastructure
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2 What is IT Service Standard definition based on business vision A described set of facilities, IT and non-IT, supported by the IT Service Provider that fulfils one or more needs of the Customer and that is perceived by the Customer as a coherent whole Example: Service - IT System - MS Exchange Service Components by IT activities and Department responsibilities SW Client IT acts SW Server IT acts Doc IT acts DB IT acts HW Server IT acts HW Client IT acts LAN WAN IT acts Components Responsibilities Dept ADept BDept XDept C Activities
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3 IT Infrastructure Management Service based WAN/LAN Servers Support Desktop Support Application Support Office Telecom Network Client Part Server Part Server Part Application Service X … Service 1 Service N Service 1 Service X IT Infrastructure Service X Service N IT Departments IT Services - Department Is not involved - Department Is involved Legend
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