New CCC user guide Overseas Service Planning Team. - презентация

1 New CCC user guide Overseas Service Planning Team

2 . Overall OTP : One Time Password

3 . Major changes (Information management) Previous CCCNew CCC Profile Dash board General profile Major KPIs Market volume Facilities Personnel information Distributor Dealer

4 . Major changes (User management) Previous CCCNew CCC User Authority TaskUser Dist. Admin. Dist. User Dealer Admin. Dealer User Create Account Dealer user X X Dist. user XXX Approve Applications Dealer user X X Dist. user XXX Manage Profile Dealer profile X X Dist. profile XXX Distributor admin. can give admin. authorities to other distributor users. TaskUser Dist. Admin. Dist. User Dealer Admin. Dealer User Create Account Dealer userXXXX Dist. userXXXX Approve Applications Dealer user XXX Dist. user XXX Manage Profile Dealer profile X X Dist. profile XXX Only regional HQ and HMC administrators can give admin. authorities to distributor users.

5 . Major changes (System infra) Previous CCCNew CCC Web browser CDN service CDN : Contents Delivery Network

6 . User guide (For existing users who have old CCC ID)

7 . User guide (For new users)

8 [Sample 1] Dear administrator. I need an authority of GWMS to submit claims. Please give me its authority. - Dealer code : A001 - Dealer name : Right here, Right care Hyundai motor - Dealer Address : 231 Yangjae, Seocho, Seoul, Korea - Job : Warranty clerk Regards. [Sample 2] Dear administrator. I need to access to GWMS and GSW. Please give me their authorities. - Distributor code : A02AA - Department : Warranty team Regards.

9 . User guide (User management)

10 User TypeJobRoleGSWGQISHGSIOnline-HTAGWMS Distributor All Admin All users need an extra permission of HMC managers to get these access authorities. GQIS : Mr. Brendan Cho HGSI : Mr. Eddie Ahn Online-HTA : Ms. Christina Jeon CCC admins can give a specific authority of GWMS. User Sale AdminX UserX Service Admin User Etc. AdminX User Dealer All Admin User Sale AdminX UserX Service Admin User Etc. AdminX User Note CCC gives a default authority automatically. If a user have ID of the Online-HTA and the CCC ID same with the Online-HTA ID then the user do not need a extra permission. Set specific authority in CCC - The reference of users authority

11 . User guide (User management)

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14 . User guide (Dealer management)

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18 . User guide (Multiple languages)

19 . User guide (Dealer profile) AttributeAdditional explanation Address It is used on dashboards when pointing its location on the google map. - If a location is not shown on dashboards, administrator can set its location by using google map. (Click Modify Click Map view Move the marker to the correct location) 1S/2S/3S Business range Main/Outlet/Sub Main Dealer: Contracted directly with distributors Outlet: A dealer shop owned by main dealers and located within the same PMA as the main dealer Sub: Contracted with main dealers 3S2S1S Sales Service Service parts

20 . User guide (Distributor profile) AttributeAdditional explanation Address It is used on dashboards when pointing its location on the google map. - If a location is not shown on dashboards, administrator can set its location by using google map. (Click Modify Click Map view Move the marker to the correct location) Main/Outlet/Sub Main Dealer: Contracted directly with distributors Outlet: A dealer shop owned by main dealers and located within the same PMA as the main dealer Sub: Contracted with main dealers Dealer data connection (Y/N) Basically, the distributor profile is separated from the dealer profile to make dashboard more accurate. However, if you use this feature some of the attributes are automatically created from the dealer profile. - Dealer network, Dealer facilities, Certification and Number of staffs Caution: If there is any information previously input by the administrator, it will be initialized when this feature is used. KPIs (CSI, SPEP, TCEP) The staffs in charge of these index will update them periodically. Distributor administrators do not need to update them. Monthly Sales These attributes are linked with DTS and GWMS system and they will be updated automatically. Distributor administrators do not need to update them. Related Warranty