Cisco Internetwork Troubleshooting Describing the General Troubleshooting Process © 2005 Cisco Systems, Inc. All rights reserved. CIT v5.22-1. - презентация

1 Cisco Internetwork Troubleshooting Describing the General Troubleshooting Process © 2005 Cisco Systems, Inc. All rights reserved. CIT v5.22-1

2 © 2005 Cisco Systems, Inc. All rights reserved. CIT v The General Troubleshooting Process

3 © 2005 Cisco Systems, Inc. All rights reserved. CIT v The Gather Symptoms Stage of the General Troubleshooting Process

4 © 2005 Cisco Systems, Inc. All rights reserved. CIT v The Isolate the Problem Stage of the General Troubleshooting Process

5 © 2005 Cisco Systems, Inc. All rights reserved. CIT v The Correct the Problem Stage of the General Troubleshooting Process

6 © 2005 Cisco Systems, Inc. All rights reserved. CIT v Summary The stages of the general troubleshooting process are gather symptoms, isolate the problem, and correct the problem. At the gather symptoms stage, troubleshooters gather and document symptoms from the network and end systems to determine how the state of the network has changed compared to the baseline. At the isolate the problem stage, troubleshooters identify the characteristics of problems at the logical layers of the network so that the most likely cause can be selected. At the correct the problem stage, troubleshooters correct an identified problem by implementing, testing, and documenting a solution.

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