Meridian / Succession DECT Overview v2.0 Nov29th 2002. - презентация

1 Meridian / Succession DECT Overview v2.0 Nov29th 2002

2 Agenda Background and Business Drivers Portfolio Overview System Capacities Features and Benefits Summary

3 Enterprise Wireless Installed Base 500,000 + cordless handsets 200,000 + base stations 25,000+ systems

4 Business Challenge Caller Prospect Customer Manager Co-worker Supplier Personal Purpose Conduct business Close transaction Reach decision Take action Resolve problem RESULTS Missed calls mean lost opportunities Delayed calls create downtime Customer service suffers from slow response Decisions are delayed because key individuals cannot be reached 75% Choose From Hang Up Message with receptionist Voice mail Fax/letter Electronic mail 25% First Time Success/ Contact Outcome

5 Why do we need it? 60% of business telephone calls fail to reach the intended recipient Source : Teleconnect Magazine On the phone At desk working Cannot be interrupted Other Away from the desk In a meeting DECT CAN HELP 37% 18% 12% 13% 14% 6%

6 Meridian / Succession DECT A wireless, in-building/campus private network wide communications system. –It is likely to be a major benefit three different types of end user :- people who spend time away from their desks people without dedicated office space people with multiple work areas –Typical businesses that can benefit from in building mobility include :- Manufacturing Healthcare, Retail, Professional Services, Education Hospitality.

7 DECT Portfolio Overview Shelf Controller DMC8-EDMC8 Succession CSE 1000 Media Gateway Meridian 1 C4030 DECT Base-Station DECT Messaging OTM DECT management C4050 C4012 C4010EX

8 C4050 DECT handset 9 hours talk time / 120 hours standby time 5 line, 16 alphanumeric character display Text messaging Electro luminescent light Visual voic and fax message waiting with CallPilot Calling line ID and Calling Party Name Display 100 name / number directory, including search facility Pre-dial and number edit capability Last 20 number redial list Last 20 caller list - including dial back feature High quality full duplex hands free Built in visual and vibrate alert Desktop battery charger Microphone mute Keypad lock 140 grams

9 C4050 Accessories Carry case and belt clip 8-set charging rack Dingle-set charge units Data charger and lead Headset

10 C4030 DECT handset 16 hours talk time / 120 hours standby time Alphanumeric 5 line display with backlight Visual voic and fax message waiting with CallPilot Calling line ID and Calling Party Name Display 100 name / number directory, including search facility Pre-dial and number edit capability 10 entry last number callers list / redial list - including dial back feature Handsfree Headset Jack Built in visual and vibrate alert Desktop battery charger Beltclip Microphone mute Keypad Lock 110 grams

11 C4012 DECT handset 10 hours talk time / 120 hours standby time 1 line numeric / icon display Visual voic and fax message waiting with CallPilot Calling line ID 10 number speed dial list 5 entry redial list 145 grams Built in visual call alert Desktop battery charger Belt Clip Microphone mute Keypad Lock

12 C4010 Ex 4 hours talk time, 40 hours standby 20 name directory 3 lines x 12 character LCD + Icons User definable soft keys Context sensitive menus 5 entry last number redial stack Belt clip + optional carrying case Desk or wall mount charger 135 grams Approved to Eex ia IIC T4 standard –No explosion in a dangerous environment –No spark is generated by set under any condition Suitable for the following environments –Oil Rigs –Refineries –Chemical Factories –Not suitable for mining environments

13 DECT Messaging DECT Text Messaging Runs on a server connected to the MDECT system Handset to handset, or Web client to handset Supports external interfaces: SNPP and TAP for alarms and other apps The Messaging system is administered using a web based management tool. Your visitors have arrived at reception

14 DECT Capacities Succession CSE 100 and Option 11C Mini –Up to 32 base stations or cells –Up to 640 portables Option 11C –Up to 160 base stations or cells –Up to 640 portables Options 51 – 81 –Up to 256 base stations / cells –3000+ portables Subject to hardware and software configurations

15 DECT Features and Benefits Features 1-Twinning 2-Wireless Encryption 3-Network Roaming 4-Low Power Output 5-Pull through Meridian / Succession Features 6- Roaming 7 -Handover Benefits 1-Single phone number and easy swap from DECT to desk phone 2-Privacy 3-One number / handset for all sites 4-No interference with sensitive equipment 5-CLID, CPND,Conference,Call Transfer, Call Hold, Call Back, Call Pick-up, Call Park / Retrieve 6-Receive calls anywhere in building 7-Walk and talk

16 Complements Circuit Switched and IP Telephony Meridian 1 PSTN Single Extension Number for all phones Twin with IP, digital or analogue phone DECT blades slot into Meridian /Succesion Total solution managed through OTM Notification of voice mail and fax (CallPilot) Digital Phones IP Phones DECT Phones

17 Multi-Site Mobility Networking DECT Home Site DECT Remote Site DECT Remote Site The handset is detected on arrival at the remote site Calls are forwarded from the home site to the remote site If call is not answered or busy it follows the same rules as if at home site – Transfer to Voice Mail or another number. Remote Site DECT

18 Typical DECT Customer – Hospital Danderyds Hospital in Sweden The Challenge Remain in contact with a highly mobile on-site staff The Solution - A Meridian 1 Option 81 - Over 500 C4050 DECT handsets Base stations - DECT OTM Why DECT? - GSM is inappropriate near sensitive medical equipment. They are also expensive, not part of the dialling plan and radio coverage in all parts of the building is not guaranteed. -Pagers are inefficient (increase the operator load). -WVoIP is not appropriate as wireless data not required.

19 In Summary Meridian / Succession DECT Provides private wireless in-building telephony Is required because people send a lot of time away from their desks yet need to remain in contact Is secure, low cost, low power output and highly featured It complements circuit switched and IP Telephony

20 BACKUP

21 DECT vs OEM DECT Residential style –Very simplistic solution with very limited coverage (single cell) –Not a realistic business telephony solution –Poor voice quality Adjunct Style –Another system to manage (DECT integrated into OTM) –Requires analogue trunk ports and so increases costs –Introduces another point of failure which must be backed up –No feature pull-through from PBX

22 DECT vs WVoIP If you need wireless data then use WVoIP. In not then use MDECT because of : –Performance wireline voice quality, versus GSM type quality for WVoIP –Price WVoIP Solutions are more expensive –Better feature Pull through from PBX

23 MDECT vs GSM Choose GSM when off-site. Choose DECT for calls on site because: –DECT has Wireline voice quality –There is no call charge for on-site calls –You use your private network of inter-site calls (can be 50% of calls!) –You pay fixed line charges for external calls –You may have a personal preference to use a low power device (DECT is approx10% of GSM radiated power) –Poor GSM radio coverage in buildings –GSM usage may be forbidden (Hospitals, Power Stations, near hazardous materials)

24 MDECT vs Cisco DECT Cisco estimated to be planning to endorse traditional DECT telephony –Weakness of Cisco solution is that it is an adjunct OEM product Adjunct product –Another system to manage (DECT integrated into OTM) –IP connection is expected to be between CallManager and DECT system only basestations are fixed wired using ISDN2 Handsets use DECT not WVoIP –Introduces another point of failure which must be backed up –Limited handsets (125 handsets), very limited coverage (32 basestations) –Only offer one handset (no intrinsically safe set) –Basestation supports limited voice calls (max of 4) –Unknown feature pull-through from PBX *This information is purely speculative at this point in time

25 DECT Pricing Programme To promote the launch of the new C4012 and C4030 DECT Handsets Nortel Networks is pleased to announce a DECT marketing programme which reduces the price of a typical DECT system by around 20%. For ease of administration this programme is reflected directly in the price book, specifically: the C4012, C4030 and C4050 handsets plus the C4600 six channel base station have all been temporarily reduced in price. In a seperate development the C4610 twelve channel base station has be increased in price to reflect the higher product costs associated with this lower volume product

26 Enterprise Telephony DECT Customer Implementations Public information indicated by Public use of all other slides requires Account Team Agreement Click here to read case study on line

27 FCT, Germany FCT is a manufacturer of electrical connectors and associated products for the electronics industry ( ) The Solution: IP Enabled Meridian 1 CallPilot DECT OTM Solution Benefits –Long distance savings of 6,400 a year –Centralised voice mail saved another 5000 per year Click here to read case study on line Network Challenge Implement a converged voice and data network for reduced costs and improved communications

28 VoIP cases, vacon Plc Vacon Plc. Leading frequency converter manufacturer. Earlier Vacon used Ericsson MD 110 platform with LIMs –Rls was rather old and therefore the upgrade was expensive –Ericsson VoIP story was weak, without line side –New building with one separate site to be equipped Vacon demanded a system with future proof –VoIP lineside, DECT and messaging, including fax –No more upgrades with forklift –CISCO as network supplier Today, Meridian 1 in place and happy, public customer –100 X i2004 sets branch office –140 X M X i2004 sets, –21 DECT handsets –Meridian MAIL

29 VoIP case, TJ Group Plc TJ Group Plc is one of the leading European providers of extended CRM solutions. Earlier TJ used CISCO AVVID based system called WICOM –Lack of reliability. System reset every morning –Lack of features and app. as: conf, music, ACD and DECT –Lack of support –Mobile costs rised more than 500k TJ demanded a system with 100% functional proof –Known and bullet proof system –Features and functions in place –1 PC-based Attendant for all three sites with link to access control Today, Meridian 1 in all three places and happy, public customer –3 IP trunks. Networked over Sonera DATANET Prime (QoS) –6 X i2004 sets for branch offices –200 X M3904 –Meridian MAIL –35 DECT sets in headquarters

30 New Bank Headquarters in London 44 stories 8500 Users 3 trading floors –2 front office –1 back office Up to 260 Users per floor 16,000 to 20,000 user ports Open Office environment Passport 8600 (x116) Meridian 1 (x2) Directory Services DECT Passport 7K (x3) Passport 15K (x1) Alteon WSM (x13) SSL Offload Caching Symposium Unified Messaging Conferencing Call Management Managed by GPS

31 Network Case Study – BT Internal MCDN Networked Call Centre runs the BT business –127 Call Centre nodes (mainly M1 Option 81c systems) and 10,000 agents handling 1m calls per day - all CTI enabled DPNSS Enterprise Internal Network (to legacy ISDX) –200 nodes (Option 81, 61, 51, 11c, 11c mini), used for centralised operators, common dialling plan, centralised voice mail ESN Networking for Global BT Networks –20 nodes of M1 – latest site in Taiwan! Also using –Periphonics IVR (E1 line side)Home Office –150 Meridian Mail systems MAX / Symposium –OTM Billing (150,000 licences)DECT