Optivity Telephony Manager Release 2.0 Wendy Mikkelsen Enterprise Portfolio Marketing. - презентация

1 Optivity Telephony Manager Release 2.0 Wendy Mikkelsen Enterprise Portfolio Marketing

2 Optivity Telephony Manager OTM Architecture Client-server architecture; two kinds of clients –OTM server (client server configuration) »Windows 2000 Server »Windows NT Server 4.0 –Windows client or standalone configuration »Windows 2000 Professional »Windows NT 4.0 Workstation »Windows 95 / 98 –Web browser client »Netscape Navigator or Microsoft Internet Explorer MAN PSTN OTM Server Meridian 1 Passport Baystack NMS Server Client Succession CSE 1000

3 Optivity Telephony Manager Optivity NMS HP Openview Remote Management Monitor Network Health Integrated Management Solutions i2004 Meridian 1 Enterprise LAN/WAN CallPilot Symposium IP Gateways Traditional & VoIP Management Single Management Access Point Optivity Telephony Manager Succession CSE 1000

4 Optivity Telephony Manager Management Server Single point of connectivity when utilized as a terminal server Reduces the number of access points Provides alarm collection & processing for multiple telephony devices Serial Windows Web Optivity Telephony Manager X11 Core CSE 1000 Core Meridian Mail BCM MDECT MIxx Portfolio Symposium Call Pilot CSE Element Manager IP Gateways

5 Optivity Telephony Manager OTM Network View CSE Element Manager OTM System Window OTM provides an organized network view of sites, systems, and management access points

6 Optivity Telephony Manager Windows Features Navigator Station Administration Call Tracking Traffic Analysis Maintenance Windows Alarm Management LDAP Synchronization ESN Analysis Telecom Billing System

7 Optivity Telephony Manager Web Features Web Navigator Web Alarm Browser Web Maintenance Pages Web Station Administration –View stations –Apply changes to keys –Online help & documentation Virtual System Terminal Web Billing Reports

8 Optivity Telephony Manager Windows Station Administration –General station information –Customized reporting and graphical representation –Station adds, moves, changes –Set up and configure sets –Station courtesy change Web Station Administration –View station configuration and make changes to features or keys –Changes can be scheduled –Station courtesy change –End users can also be given permissions to view, access online help or make changes to their own sets Station Administration

9 Optivity Telephony Manager Web based help files Can be customized by administrator Examples of customization: –Add link to system speed call numbers –Document access codes –Provide phone number of system administrator Sample Help File

10 Optivity Telephony Manager Traffic Analysis Collects traffic from Meridian 1 and Succession CSE 1000 Maintains a database of collected traffic data Traffic collection using DBA or an external buffer box Traffic collection can be scheduled Many pre-defined reporting options What if? scenarios

11 Optivity Telephony Manager Call Tracking Call monitoring and detection of toll fraud Graphical trending and call pattern analysis Real-time monitoring of individual extensions Alarm notification

12 Optivity Telephony Manager Alarm Management View alarms via the OTM web browser or windows client Alarms received from Meridian, Succession CSE 1000, ITG, Call Pilot, Symposium Call Center Server (SCCS), Meridian Mail Notification provided via , pagers or fax Trap forwarding to NMS or HP OpenView for voice/data network management

13 Optivity Telephony Manager Alarm Notification OTM Server Optivity NMS Alarm Manager Alarm Notification Text Handler PC Log Alarm Log File PC Events SNMP Traps ITG Cards Meridian 1 Etc. SNMP Traps Over ELAN Serial Maint TTY Pager, , fax notification Alarm Notification Conditions Definable via scripting utility. Example script and scripting Wizard are available. Serial to SNMP Conversion via Scripting utility Alarm Browser

14 Optivity Telephony Manager Integration Support for Optivity Network Management System (NMS) –Telephony folder and icon in Optivity NMS InfoCenter –Management via Web-based functionality –Server co-residency on Windows NT –Alarm integration and correlation Support for HP OpenView Network Node Manager (NNM) –OTM alarm forwarding –Access from NNM to OTM web pages –Requires NNM release 6. x running on a Windows NT platform –NNM and OTM are NOT supported on the same PC –Requires OTM premium package for Alarm Notification

15 Optivity Telephony Manager ESN Analysis Tool Data retrieval Data installation Data modification Data reporting Data export ESN global change Digit Manipulation Index (DMI) Free Special Number Screening Index (FSNI) Incoming Trunk Exclusion Indexes (ITEI) Route List Index (RLI)

16 Optivity Telephony Manager MAT Databases Web Browser Help Desk, Service Order System(s) LDAP Directory Server M1 PBXs IP Backbone Optivity Telephony Mgr Gateway OTM Services OTM Clients Web Browser HR System Inventory System Web Based and Windows Applications LDAP Client Interface LDAP Synchronization

17 Optivity Telephony Manager Eliminate redundant tasks –Common data is shared between OTM & the LDAP server Improve accuracy –Incorrect shared data only needs to be corrected in one system vs. many Faster adds, moves and changes –Common data does not have to be re-entered when setting up a station in OTM Save time! –Fewer people entering the same data multiple times LDAP Synchronization

18 Optivity Telephony Manager Telecom Billing System Comprehensive call accounting application Easy to use interface Over 50 pre-defined reporting options Filtering capability Alternate currencies Collect Call Data Records (CDR) real-time or buffered

19 Optivity Telephony Manager OTM Billing Packages Billing Enhanced Includes all of the functionality of Billing General…..plus….. Web Billing Reports General Cost Allocation System Consolidated Reporting System Consolidated Call Costing Reports Telecom Billing System Billing General Billing Enhanced Billing General Complete call costing & billing Over 50 pre-defined reports Multiple costing scenarios Data is shared with station administration

20 Optivity Telephony Manager OTM Billing Enhanced Web Billing Reports –15 pre-defined reports –User access to web reports can be defined General Cost Allocation System (GCAS) –Allows costed data (cellular calls, calling card calls, etc.) to be imported or manually entered into the Telecom Billing System Consolidated Reporting System (CRS) –Consolidates data from GCAS and TBS for reporting Consolidated Call Costing Reports (CCCR) –Collect and cost CDR for each system –Generate consolidated reports across multiple systems

21 Optivity Telephony Manager GENERAL PACKAGE Common Services Scheduler; Version Control; Windows Navigator; Site Assignment; Import/Export; Watchdog; Database Compact and Repair; Web Navigator; PDT Password; SIPE Support Fault Management Alarm Capturing and Logging; PC Event Log and Viewer, Alarm Viewer (Windows); Alarm Banner (Web) Configuration Management System Window; List Manager; Directory Editor; Station Administration; Web Station Administration; ITG Configuration; IP services; DBA Database Backup and Restore for X11 database Accounting Management Unparsed DBA CDR & DBA Traffic Security Management OTM User Admin; Standard WinNT Security; Web Station Access; Group Set-up System Access Windows System Terminal; Web Virtual Systems Terminal Applications M3900 Corporate Directory; Directory Reporting; Optivity NMS & HPOV integration ENHANCED PACKAGE Includes all General Package Functionality PLUS... Common Services Web Station (End-user read only) Fault Management Web Alarm Browser Configuration Management Maintenance Windows; Web Maintenance Pages; Inventory Management Performance Management Traffic Analysis PREMIUM PACKAGE Includes all Enhanced Package Functionality PLUS... Fault Management Alarm Notification Configuration Management ESN Analysis; Web Station (end-user read-write) Applications LDAP Synchronization UNBUNDLED Accounting Management Telecom Billing System (includes Call Tracking) Billing General Billing Enhanced (Web reports, GCAS, CRS & CCCR) System Access Access Server

22 Optivity Telephony Manager Optivity Telephony Manager Business Value

23 Optivity Telephony Manager Before 1. Boss is upset because his phone isnt working 5. Drives to the office and checks on the problem 2. Boss has difficulty locating the administrator 4. Administrator has no way to check the system remotely 7. The problem is finally resolved after 2 hours of no Service! BOSS IS UPSET! No Remote Visibility No Remote Visibility Employee Security Issues Employee Security Issues Poor Control Poor Control Lost Revenue Lost Revenue Rigid Operations Rigid Operations 6. Determines that several phones are down 3. Boss finally locates the Administrator who is working from home Reactive Management

24 Optivity Telephony Manager VERY HAPPY BOSS! AFTER 1. Administrator is notified of problem immediately via pager 2. Checks alarm details via the Web while working from home 3. Checks the system status via the Web Remote Management Remote Management Reduced Downtime Reduced Downtime Improved Control Improved Control Reduced Costs Reduced Costs Operational Simplicity Operational Simplicity 4. Resolves problem using CLI via the Web 5. Uses customizable help to document alarm specifics Management Flexibility Unleashed 6. Notifies boss of outage and resolution

25 Optivity Telephony Manager The OTM Managed Network: Alarm Management: Pager notification, Web alarm browser. Web Maintenance: System status, test, enable, disable. Web Help: Alarm details, can be customized by the administrator. Web Virtual System Terminal: CLI pass through to the switch. Web Station Administration: View phones, change keys, access help. IP Optivity Telephony Manager SCSE1K Meridian 1

26 Optivity Telephony Manager Before 1. Boss asks why telecom costs are so high 5. No correlation between Station data and call accounting software 2. Administrator analyzes piles of CDR records 3. Too time consuming And no clear reporting 6. Engages 3 rd party to analyze and correlate data 4. Uses 3 rd party call accounting software 7. Presents issues to boss 3 weeks later and thousands Of $$ spent in the undertaking BOSS IS UPSET! No Visibility No Visibility Lack of Coherent Reports Lack of Coherent Reports Open to Toll Fraud and Telephone Usage Abuse Open to Toll Fraud and Telephone Usage Abuse Poor Alarm Coordination Poor Alarm Coordination Lost Revenue Lost Revenue Rigid Operations Rigid Operations Reactive Management

27 Optivity Telephony Manager AFTER Improved Visibility Improved Visibility Powerful Reporting Powerful Reporting Usage Tracking Usage Tracking Notification of Unauthorized Use Notification of Unauthorized Use Increased User Awareness Increased User Awareness Reduced Telecom Costs Reduced Telecom Costs Efficient Operations Efficient Operations Management Flexibility Unleashed VERY HAPPY BOSS! 1. Administrator is notified of unauthorized telephone usage immediately 1. Users access usage reports via the web on a regular basis 3. Awareness helps to decrease overall telecom costs 2. Administrator changes user settings via the Web 2. Managers take action to reduce unauthorized telephone usage 3. Presents usage problem to boss for escalation

28 Optivity Telephony Manager The OTM Managed Network: Call Tracking: Real time monitoring for abuse, pager notification. Telecom Billing System: Call accounting made easy, usage reports via the Web. Single Point of Data Entry: Billing and station subscriber information is shared, LDAP synchronization. IP Optivity Telephony Manager SCSE1K Meridian 1

29 Optivity Telephony Manager Customer 8,600 employees Multiple Networks and management tools Multiple network administrators 4 sites and systems to manage Agility Management Savings THENSOLUTIONNOW Potential Savings Poor Visibility OTM Call Tracking & Telecom Billing System Usage Monitoring 100k Lack of Coherent Reports OTM Telecom Billing System Over 50 Pre- defined Reports 30k Manual Reactions to Problems OTM Alarm Management Reduced Downtime 100k No Data Correlation OTM Station Administration & Telecom Billing System One data directory for Station and Billing 50k TOTAL $280k Reduced Costs Increased Productivity Operational Efficiency

30 Optivity Telephony Manager OTM Telecom Billing System Web reports Awareness decreases unauthorized telephone usage OTM payback/ROI can be achieved in less than 1 year! Customer 1000 employees No visibility of internal usage Must reduce telecom expenses Management Savings THENSOLUTIONNOW Potential Savings No visibility of internal telephone usage OTM Telecom Billing System OTM Web Based Billing Reports $5.00 a month per employee TOTAL $60k

31 Optivity Telephony Manager Summary Simplified management of traditional and VoIP networks End-user self management Single access point for multiple devices Security solution for usage abuse and toll fraud detection Consolidated view of network elements Unified alarm management Management solution for distributed networks Powerful reporting capabilities Scalable solution

32 Optivity Telephony Manager

33 Optivity Telephony Manager Back-up Slides

34 Optivity Telephony Manager Fixed Software Limits DBA connection maximum of 256 M1s Corporate directory limit of 20 organizational levels Maximum of 2.5 million call records per costing configuration Circular alarm queue can hold 1,360 traps No other fixed limits

35 Optivity Telephony Manager Full functionality with WinNT or 2000 Server –Two NIC cards -one to Embedded LAN (Meridian 1 LAN) -one to Customer LAN Network E-LAN C-LAN OTM server M1 End-user and OTM client PCs Win or Web client access

36 Optivity Telephony Manager OTM 1.1 Training #H316OTM Overview - VHS and Guide # 316OTM Fundamentals - CD-ROM # 317OTM Basic Functionality and Web Services # 318OTM Telecom Billing Services # 319OTM Installation and Troubleshooting Other required skill sets –Windows NT, Windows 2000 (require intermediate/advanced skill level) –PC Hardware –Internet Browsers –Network Management –Data Communications and LAN Skills –TCP/IP Networking

37 Optivity Telephony Manager Services (NA only) Teltronics Help Desk ServicesSV Teltronics Implementation ServicesSV Teltronics Pre-Engineering ServicesSV MDR Help Desk ServicesSV MDR Implementation ServicesSV MDR Pre-Engineering ServicesSV DescriptionOrder Code New OTM Installations:

38 Optivity Telephony Manager Services (NA only) OTM upgrade services: OTM 1. x to OTM 2.0 DescriptionOrder Codes Bronze Upgrade Service The Bronze upgrade service offers remote telephone assistance to a distributor on site who performs the installation of the upgrade. Avotus SV Teltronics SV Silver Upgrade Service This level of service offers an on-site installation / configuration of an upgrade from OTM 1. x to OTM 2.0. It does not not include on site instruction. Avotus SV Teltronics SV Gold Upgrade Service This level of service is the equivalent of the implementation services at a discounted price. It includes Installation, configuration and on site instruction for a simple upgrade that does not require major expansion. Avotus SV Teltronics SV000451

39 Optivity Telephony Manager OTM Optivity Telephony Manager for Meridian 1 MATMeridian Administration Tools IPInternet Protocol LANLocal Area Network MbpsMegabits per second LDAPLightweight Directory Access Protocol CLICommand Line Interface RASRemote Access Service PBXPrivate Branch EXchange CDRCall Data/ Detail Record DBAData Buffering and Access ESNElectronic Switched Network PSTNPublic Switched Telephone Network NMSNetwork Management System TTYTeletype (Command Line Interface) NDSNovell Directory Services TBSTelecom Billing System Glossary